Supero PDSLA, User Manual

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3-3
Chapter 3: Troubleshooting
block code.
3. If you still cannot resolve the problem, include the following inform-
ation when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2,
or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The PDSLA/PDSLE supports unbuffered, non-ECC, DDRII-400/533/667
MHz memory modules. See Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not experi-
encing problems with your system. Updated BIOS fi les are located on our web site
at http://www.supermicro.com/techsupport/BIOS/bios.htm. Please check our BIOS
warning message and the information on how to update your BIOS on our web site.
Also, check the current BIOS revision and make sure it is newer than your current
BIOS before downloading. Select your mainboard model and download the BIOS
fi le to your computer. Unzip the BIOS update fi le and you will fi nd the readme.txt
(fl ash instructions), the awdfl ash.exe (BIOS fl ash utility) and the BIOS image (xxxx.
bin) fi les. Copy these fi les onto a bootable fl oppy and reboot your system. Then,
follow the readme.txt to fl ash the BIOS.
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.