1-4 Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Re
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turned Merchandise Authorization (RMA) number. When returning to the manufacturer, the
RMA number should be prominently displayed on the outside of the shipping carton, and
mailed prepaid or hand-carried. Shipping and handling charges will be applied for all orders
that must be mailed when service is complete.
For faster service, RMA authorizations may be requested online (http://www.supermicro.com/
support/rma/).
Whenever possible, repack the chassis in the original Supermicro carton, using the original
packaging material. If these are no longer available, be sure to pack the chassis securely,
using packaging material to surround the chassis so that it does not shift within the carton
and become damaged during shipping.
This warranty only covers normal consumer use and does not cover damages incurred in ship
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ping or from failure due to the alteration, misuse, abuse or improper maintenance of products.
During the warranty period, contact your distributor first for any product problems.
1-3
Chapter 1: Introduction
