Hot Plate/Cooktop
not lighting
Main gas line is closed
Open valve
Pilot light is not lit
Ignite pilot light
Cause unknown
Call for service
Flame is to high or to low
Adjustment knob is turned up or down
Pilot light not staying lit
Flame is too low
Pilot tube clogged
Replace pilot tube. Call for service.
Strong smell of gas in cooking area
Main gas line leak
Turn off main gas valve.
DO NOT LIGHT FLAME,
ignite
anything, or turn/switch on anything
electrical.
call for service
Cooking surface is heating up slowly
Carbon build up
Gas type of unit needs to be
converted
Unit ships from the factory Natural
Gas. Conversion from Natural Gas to
L.P. is possible for this unit.
Contact an authorized servicer or
Supera.
Do not attempt conversion on
your own.
© Supera, 2013
Version 1 | June 2013 | Hot Plates/Cooktops
Page 9
www.SuperaCo.com
Troubleshooting:
If problems persist and the assigned solution does not remedy the issue,
please call the Supera Service Department at:
1-866-953-3288.
ISSUE
CAUSE
SOLUTION
Ensure that the burners are kept
clean and free from carbon build
up/debris
