Sun Microsystems Netscape Enterprise Server, Administrator'S Manual

Page: 53 / 532

Chapter 1, Introduction to Enterprise Server 53
Sending Error Information to Netscape
Using the Quality Feedback Agent
The Quality Feedback Agent enables you to automatically send error
information (stack and register dump) to Netscape if your Enterprise Server
crashes.
By enabling the Quality Feedback Agent, you can assist Netscape in
determining the cause of errors that occur in the server. The Quality Feedback
Agent only sends Netscape information to help determine the cause of the
error; it does not send documents or other sensitive information.
Note
If JVM is enabled, you can not use Quality Feedback Agent.
To enable the Quality Feedback Agent for your Enterprise Server, perform the
following procedures:
1.
If necessary, edit your
master.ini
file to allow the Quality Feedback
Agent to send data through your firewall to Netscape. For more
information, see “Editing master.ini.”
2.
Edit
magnus.conf
to enable the Quality Feedback Agent (plus any
optional parameters) for your Enterprise server. For more information, see
“Editing magnus.conf.”
OS Version Windows:
Windows Version
Unix: Unix
Version
Provides the OS version. This
information is necessary because the
way the Enterprise Server interacts with
different versions of an OS can cause
different kinds of failures.
Processor Type Windows:
Processor
Information
Unix: Processor
Information
Provides the processor version. This
information is necessary because the
Enterprise Server, like many software
applications, can behave differently
when it is running on different-speed
processors.
Stack Data Windows & Unix:
Top 2048 bytes on
the stack
Shows the value of variables passed
into a function that was running at the
time of failure.
Table 1.2 Data Collected by Quality Feedback Agent
Data Collected OS-specific Data Reason for Data Collection