Features
Call History
60
Strata CIX General Description
Call History
System Availability: All systems
Incoming calls with Caller ID may be optionally recorded into a rolling list for the station where
the call is ringing. The call is placed in the list along with the number, name (if provided), time and
date of the call, and status of the call (answered, abandoned, or redirected). This list is accessible
by the user from the telephone LCD and any call may be selected and redialed using the flexible
Caller ID
or
Hist
button.
When calls ring a button (
Line
or [DN]) that appears on multiple stations, the number is stored on
the telephone that is designated as the owner of the
Line
or [DN] and on the telephone that
answers the call. If an incoming call is directed to a telephone, but the call is not answered by that
telephone because it hunts or forwards to another destination, the call record will still be stored on
that telephone as “redirected” and on the telephone that answers the call as “answered.” If a call is
not answered, it is stored on the line or [DN] owner’s telephone as “abandoned.”
To store call records, a telephone must be allocated Call History memory by the System
Administrator. The number of call records allowed per station and the total number of call records
per system is provided in
Table 35 on page 136
.
Call Monitoring and Transfer
System Availability: All systems
This feature is available on the GVMU (CTX28) and LVMU (CIX100/670). This optional feature
enables a mailbox user to monitor a message while it is recorded in his mailbox from his telephone
and optionally transfer the message to a caller. This feature is active when the User’s telephone is
idle or for calls that are forwarded to Voice Mail, and when a message recording begins.
To operate, this feature must be initially enabled by the mailbox user. The default is disabled. The
Call Monitor feature works only with real extensions or PDNs.
When a call is forwarded to a voice mail system and recording starts, the mailbox owner’s
telephone displays a message indicating that a voice message is being recorded with the
appropriate Caller ID information. Also there could be a beep tone or audible alert at this point. If
the mailbox owner has DND enabled, there should be no beep. If the mailbox owner is present at
this moment, he can press the “Call Monitor Button” to hear the caller leaving a message. The
message plays in real time. When the caller stops the recording, the monitoring terminates, and the
mailbox user will hear the prompt “The caller has finished. Good bye.”
You cannot cancel or rerecord from the voice mail system when Call Monitoring and Retrieve
feature is enabled and invoked.
The mailbox user has an option to interrupt message recording and speak to the caller. In this case,
the mailbox owner presses the “Call Monitor Button” button on the telephone. The caller leaving a
message will be interrupted with a prompt such as “Bill Jones is now available, please hold while
your call is being transferred”. The system will connect the caller to the mailbox owner, which will
hear an audible tone once the connection is complete. Other callers are not allowed to ring the
mailbox owners phone once the “Call Monitor Button” button is pressed.
When more than one caller is leaving messages at the same time, then the mailbox user is able to
monitor the last caller.
