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Questions, assistance, and service
Your local STEPCRAFT store and / or place of purchase cannot provide warranty support or service.
Once assembly, setup or usage of the products has been started, you must contact your local distributor
or STEPCRAFT directly. This will enable STEPCRAFT to better answer your question and help you in
the event that you may need any assistance. For questions or assistance, please visit our website or
call us in order to speak to a product support representative (see contact details 9.1).
Inspection or services
If this product needs to be inspected or serviced and is compliant in the country you live and use the
product, please use the STEPCRAFT online service request submission process which you can find on
our website or call STEPCRAFT. Pack the product securely using a shipping carton. Please note that
original boxes may be included but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels,
as STEPCRAFT is not responsible for merchandise unit it arrives and is accepted at our facility. When
calling STEPCRAFT, you will be asked to provide your complete name, street address, e-mail address
and phone number where you can be reached during business hours. When sending products to
STEPCRAFT, please include your contact details and a list of the items included as well as a brief
summary of the problem. A copy of your original sales receipt must be included for warranty
consideration. Be sure your name and address are clearly written on the outside of the shipping carton.
Warranty requirements
For warranty consideration, you must include your original sales receipt verifying the proof-of-purchase
date. Provide warranty conditions have been met, your product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole discretion of STEPCRAFT.
NON-warranty service
Should your service not be covered by warranty, service will be completed and payment will be required
without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase
cost. By submitting the item for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with your items submitted
for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. STEPCRAFT accepts money orders, cashier´s checks as well as credit
cards and PayPal payment. By submitting any item to STEPCRAFT for service, you are agreeing to
STEPCRAFT`s Terms and Conditions found on our website (see contact details on front page).
ATTENTION: As manufacturer, the headquarters of STEPCRAFT is qualified to service all products.
The sales and service facilities of the different countries are only allowed to service products out of their
respective country and products that are compliant with this country. STEPCRAFT service is only
available for the owner of the respective product. If received, a non-compliant product will not be
serviced. Further, the sender will be responsible for arranging return shipment of the unserviced product
through a carrier of the sender´s choice and at the sender´s expense. STEPCRAFT will hold non-
compliant product for a period of 60 days from notification after which it will be discarded.
9.5 I
NSTRUCTIONS FOR DISPOSAL OF
WEEE
BY
U
SERS OF THE
E
UROPEAN
U
NION
This product must not be disposed of with other waste. Instead, it´s the user´s responsibility to
dispose of their waste equipment by handing it over to a designated collections point for the
recycling of waste of electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help to conserve natural resources and
ensures that it is recycled in a manner that protects human health and the environment. For
more information about where you can drop off your waste equipment for recycling, please
contact your local office, your house-hold waste disposal or where you purchased your product.
Summary of Contents for MM-1000
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