29
barriers causing
signal interference
fewer or no other
Wi-Fi network or no
barriers
Sight beyond
reliable Wi-Fi range
Relocate sight to
place with stronger
Wi-Fi signal
Blurry image with uneven background or
vertical stripes
Ambient
temperature
differences exceed
factory NUC
Perform NUC from
Camera > Thermal
Settings > NUC > On
Image is too dark
Brightness/contrast
set too low
Adjust
brightness/contrast
AGC mode disabled Select alternate
AGC or AGC2 mode
via Camera >
Thermal Settings.
Optimize settings
for user preference.
Support
For service or repair, please contact
Steiner
Customer Support
for your appropriate
region (USA or International). Details are on
the back cover of this manual.
To assist the service personnel to determine
if the item can be repaired, please provide
the following information:
Model number and serial number of the
unit
Complete description of the
malfunction, defect or damage
An explanation of how the malfunction,
defect or damage occurred, if known.
Once a support request is made, Steiner
service personnel will determine the nature
of the request and decide if the issue can be
resolved via email or phone call or by
requesting return of the unit.
If you encounter an issue not
listed here, contact Steiner
Customer Support for
resolution
Note:
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