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TROUBLESHOOTING
Here at ST3Di we hope that you have happy and trouble-free printing. But should you have any questions about
anything, take a look at our FAQs and Troubleshooting questions below to see if we can help. If you still do not find
a solution, please feel free to contact our team via our
Contact Form.
To unload the filament from the printer please follow the ‘Change Filament’ process via the LCD
main menu for the cartridge that you wish to unload.
If this does not successfully unload the cartridge, please wait until the nozzle has fully cooled before
carefully reaching inside the printer to remove the plastic tubing from the top of the orange push-
fitting for the corresponding nozzle that you are trying to unload.
Once the plastic tubing has been removed, please follow the ‘Change Filament’ process again to
retract the filament, whilst gently pulling the filament (by hand) from the top of the printhead. Try
this process a maximum of two times should the first time be unsuccessful.
If the second retraction still hasn’t freed the filament, please follow the ‘Change Filament’ process
again, but when asked if filament is currently loaded, select ‘No’. This will start the extrusion
process (rather than retraction) which will hopefully loosen and free the filament.
Once you see filament being extruded (please only try this process a maximum of two times), please
try the retraction process once again. The filament should now be loose and unload successfully.
If the above process is not successful please contact us via our online Contact Form and one of our
customer service team will guide you through a resolution.
Please remember to re-attach the plastic tubing into the orange push-fitting before commencing
your next print.
Question 1. I can’t unload the filament from the extruder
