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Firstly, please double check that you have entered the serial number correctly.
If you have confirmed this and you are still experiencing problems then please get in touch with
one of our team via the online
Contact Form
and we will rectify the problem for you or alternatively
provide you with a temporary serial number as an alternative. Please do note however that you will
need to provide us with a proof of purchase for the printer relating to the serial number that you
are experiencing difficulties with.
The printer will continue printing until it has finished the last command it has received, which may
include several movements of the printhead. Once it has completed this set of commands the
printhead will stop and the head and bed will revert to the Home Position (printhead in the rear
right-hand corner of the printer and the bed to its lowest position). Please do not reach inside the
printer until the head and bed have finished moving. Even then please be aware that the nozzle on
the printhead will still be very hot.
Question 12. I am trying to download the ST3Di Edit Software/The Helpful
Printer Driver® but it is not recognising my serial number
Question 15. If I pause my print why does it carry on printing for a few
seconds after I have opened the door?
Please note that the Helpful Printer Driver® is currently only available for Windows 7 operating
systems. If you are trying to download this software onto any other operating system for Windows
then you will see this error message.
Please also note that the Helpful Printer Driver® is not currently supported on Mac operating
systems either.
Please get in touch with one of our team via the online
Contact Form
and let us know what is
missing or damaged. Please note that you will need to provide us with your serial number and a
proof of purchase for the printer so that we can follow this up for you.
Question 13. I am trying to download the Helpful Printer Driver® onto my
machine but I keep getting an error message
Question 14. I have items missing/damaged when unpacking my printer
for the first time
