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Before the ST3Di printers are despatched to you, they undergo quality control testing to ensure
that they are performing perfectly for you. Part of this test is to print a test model on the printer to
confirm that the quality output matches our pre-determined standard.
If you are seeing a small amount of a different colour filament extruded on the very first time you
print with your printer it is because a different colour filament was used during this testing phase.
Please follow the ‘Change Filament’ process before printing and select ‘No’ when asked if a
cartridge is already installed. This will extrude a small amount of filament and confirm that the
printer is ready to print. Please repeat this process until the filament that you see extruded is
the correct filament for the cartridge that you have installed. This should happen on the second
extrusion, i.e. you only need to press the ‘repeat process’ button once.
Question 7. Why did the printhead extrude a different colour filament
from what is installed on the very first extrusion?
If you are seeing a slight warping across the base of your model when completed, (meaning that the
model you have printed does not sit flat) please firstly ensure that you have a Z Axis sheet applied
to the bed in order for the model to adhere during the first layers of printing.
If you have a Z Axis sheet applied and you still have some warping then please double check your
settings when saving your print file. For example on the ModelSmart Pro 280 when printing with
ABS the bed will be heated to ensure the model remains flat throughout the print. Please ensure
that you have selected the correct print material when saving the file as this will ensure that the
bed is heated as it should be.
If you have confirmed that your settings are correct, you have the Z Axis sheet applied and you are
still experiencing some warping then please use the ‘brim’ function within the Advanced Settings.
This will print a small amount of filament as a ‘brim’ around the external diameter of your model.
The purpose of this is to retain heat within the area between the brim and the model itself to allow
the filament to adhere to the bed and remain at a temperature that will help it to not contract
(which causes the warping) while the remaining print is completed.
Question 8. My prints are warped across the base
Question 9. 3D Support: I am recieving a 3D support message when I try
using the ST3Di edit software.
If you do not have the latest compatible version of DirectX installed on your PC, you will not be
able to import models to print. The link to download the latest DirectX version for your PC will be
provided on the message itself.
