31
Testing
SYMPTOM
POSSIBLE CAUSE
POSSIBLE REMEDY
NOTES
Difficulty toggling
forward/reverse in
Linked L/R Mode
Inappropriate settings
Check input settings
on chair
• See setup guide
• If the chair is set for a switched
input device, the i-Drive may
not function correctly
Problem with R-net
system
N/A
• R-net requires an extremely
quick and accurate click for
reverse. It is highly difficult to
consistently toggle forward/
reverse
Invalid login
credentials
Inaccurate entry
Ensure client has
correct login
information
• Ensure the information
provided and entered is
accurate
Issues with local app
data
Manually remove login
credentials for
Windows Configurator
• Delete any folders that begin
with 'iDrivearray.exe'
APS/Windows app will
not connect
Device not recognized
Update PC drivers
• Download and install the USB
drivers available from the
download page
APS is out of date
Download newest
software
• Older versions will not connect
to 4.0 interfaces
Communication error
Cycle power
• 'Wait 10 min' error displays if
software does not receive an i-
Drive response.
• In the device manager,
uninstall the current i-Drive
COM port.
Use a new USB cable
Establish a new COM
port
Windows app/APS USB
will not display a
connectable device
Device not recognized
Update PC drivers
• Download and install the USB
drivers from the download
page
APS Bluetooth will not
display a connectable
device
Device not connected
Pair device to PC
Bluetooth
• First connect with the PC
Bluetooth, then connect in APS
i-Drive is paired
elsewhere
Disconnect and
reconnect device
• Disconnect from all mobile
apps and PC's in range, then
cycle the power and retry
PC Bluetooth will not
pair with i-Drive
Incorrect entry of serial
number
Enter serial number
again
• "Forget" the device, reconnect
and try again
Adjust hard detection
time
• Please refer to the Sip 'n' Puff
Owner's Manual
Mobile app will not
display a connectable
device
i-Drive is paired
elsewhere
Disconnect and
reconnect device
• Disconnect from all mobile
apps and PC's in range, then
cycle the power on the i-Drive
and retry
Mobile app will not
connect to system
Location services
disabled
Enable location
services
• Go to your phone settings,
then the app settings, then 'i-
Drive Mobile', and enable
location services.
Incorrect entry of serial
number
Enter serial number
again
• "Forget" the device, reconnect
and try again
Connect to the device
via USB
• Go to Diagnostics and ensure
the serial number programmed
matches the serial number
sticker