SV1105IPPCI Product Guide
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Mouse doesn’t sync and mouse acceleration is turned off at the host computer
•
From the Remote Server Management over IP Viewer Options dropdown, click Viewer Options and manually
adjust the horizontal and vertical screen alignments.
•
From the Remote Server Management over IP Viewer Host OS dropdown, set the Host OS to match the host
computer OS. (For more information, see Chapter 4 – Remote Server Management over IP Management,
Understanding Remote Server Management over IP Viewer Host OS options.)
NOTE
The Remote Server Management over IP Viewer Host OS options only function on a client computer
with a USB keyboard or mouse. They have no effect on a client computer with a PS2 keyboard or
mouse.
Resolving video problems
The following are video and display problems you could encounter and ways to address them:
Remote Server Management over IP Viewer is slow to respond or erratic
•
Verify that the host computer video configuration is set to a supported resolution and refresh rate. Optimum video
setting is 1024 x 768 @ 60 Hz. (For a list of supported video resolutions and refresh rates, see the Overview
chapter, Requirements section.)
•
Verify that the client computer meets the minimum hardware requirements. (For a list of hardware requirements,
see the Overview chapter, Requirements section.)
Remote Server Management over IP Viewer displays black bar around screen
•
Realign the screen display to the Remote Server Management over IP Viewer window: from the Remote Server
Management over IP Viewer Options dropdown, click Force Screen Auto Alignment. (For more information on
Remote Server Management over IP Viewer menu options, see Chapter 4 – Remote Server Management over
IP Management, Using the Remote Server Management over IP Viewer.)
Remote Server Management over IP Viewer displays pink screen
•
Verify that the Remote Server Management over IP card cables to the host computer monitor are properly
attached and firmly connected.
•
Verify that the host computer is powered up.
•
Re-establish video communication: perform a power-on reset.
•
Verify that the video refresh rate on the host computer is set to 85Hz or lower.
•
Reboot the host computer.
•
Power down the computer. Connect the monitor directly to the computer and power up again. If the monitor
operates correctly, contact Support. If the monitor continues to perform erratically, try a different monitor.
Remote Server Management over IP Viewer displays smeared screen color
•
Lower the color setting: from the Remote Server Management over IP Viewer Connection dropdown, click Low
Color. (For more information on Remote Server Management over IP Viewer menu options, see Chapter 4 –
Remote Server Management over IP Management, Using the Remote Server Management over IP Viewer.)
Summary of Contents for SV1105IPPCI
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