30
FAQ
Why does the DCIP SC 600-0.exe
software have to be enabled in the
firewall?
In order to permit a network
connection of the software DCIP SC
to the gateway (video server). The
software independently establishes
a network connection to the video
servers. This entails bidirectional
exchange of data.
Is door release also possible without
Siedle Software ?
No
Exception: Via Visiomatic or via
system partners such as Crestron,
AMX ...with the DCIP -OEM
Must PCs have a fixed IP address?
No. Only the IP address of the IPVS
needs to be a fixed IP address. The IP
address of the PC can (may) change.
Exception: In case of a connection
via cross cable e.g. when servicing.
Is it possible to record images?
No
Is it possible to record speech?
No
Which PC performance features are
required?
(For Windows 2000 only with the
DCA 740-0)
Personal Computer CPU Pentium IV
1.8 GHz- RAM 256 MB operating
system Windows 2000, XP (SP2)-
graphic card and driver with at least
1024x768, 128 MB memory and 16
Bit colour depth. (MPEG4-capable)
Ethernet card 100 MBit sound card
DirectX 9.0b
Can several PCs be switched in
parallel?
Yes max. 25
Is it possible to reroute a line at the
PC?
No
Can a call forwarding command be
placed at the PC?
No
Is brokering possible at the PC?
No
Are telephone calls stored?
No
Is it possible to speak directly via IP
telephones?
No. (Only via the DCA 740-... and an
a/b connection of the TC system)
Is SIP telephony possible?
No
Troubleshooting PC software
Client DCIP SC 600-0
The door call is signalled at the client
PC, the video is not displayed.
Enter the software „DCIP SC 600-0.
exe“ in the Windows firewall as
an exception. Update the graphic
driver to the latest version. (This
problem occurs primarily with
laptops.) Check in the BIOS whether
the memory assignment can be
set for the graphics card. If so,
set this to 32 MB. (this problem
occurs primarily with laptops.) Set
the hardware acceleration of the
graphics card (display) to max.
Speech goes from the PC only in the
direction of the door.
Enter the software „DCIP SC 600-0.
exe“ in the Windows firewall as
an exception. Ensure that the
configuration data has been
transmitted via the configuration
software to the SIVS 610-0 and
SIM 740-0.
Audio reception sounds distorted in
the door loudspeaker. (like a robot‘s
voice)
Close the PC client and restart. This
can occur during regeneration of the
PC client, e.g. after a brief power
failure (storm).
When first accessing the PC client,
the picture only appears after
around 30 seconds.
Load the current JAVA version.
At least version 1.5 xxx- Ensure
that the DNS server can always be
reached. (If a DNS server is entered
which is not reached, a number of
time-outs run before the connection
can be established).
Marked echo at the PC and at the
door. In the sound card menu, go
to the „Reproduction“ option (not
the „Recording“ option) and set the
microphone to „sound off“.
Troubleshooting PC
configuration software
DCIP CO 600-0
After software start, a general error
message appears.
Experience value: Install the Net
Framework 1.1 Version on your
PC. (even if version 2.0 is already
installed.)
Troubleshooting IPVS 600
The IPVS 600 cannot be addressed
via the network.
The IP address of the IPVS 600
does not agree with the network
structure. In order to change the
IP address of the IPVS 600-... , this
must be connected via a cross cable
to a PC (laptop). The laptop must
now be adjusted to the IP address
area of the IPVS 600. It must now be
possible to address IPVS 600.
If the IPVS 600-0 is addressed via the
browser, only a cross is displayed at
the menu points. Is Java installed on
the PC?
At least version 1.5.xxx- Check
the Java network settings. Set the
button „Use browser network
settings“ or enter the IP address of
the IPVS 600 as an exception for
which the proxy server should not
be used.
10 DoorCom IP FAQ
and trouble shooting
