PCS 560 User Manual
5 Series/V3.2/0708/1
5
Basic Call Handling
PCS 560 User Manual
Internal call
External call
•
the caller’s name (if recognised by the
system) and the caller’s number
•
who the call is for. This will either be
your name, the name of the colleague
who has diverted their calls to you or a
Department name.
This information enables you to answer the call in the required manner.
To answer the call lift your handset or press the Speaker button
Reject a call
If you do not wish to answer the call press the context sensitive key beside the Reject
icon
The call will be cancelled or passed to your Forward on Busy number (if set) or passed to
voicemail (if enabled). (Please refer to your System Administrator for further information on
your Forward on Busy number.)
View a note
During the process of a call you can view notes related to that call or to the contact the call
was made to or received from. The note might have been added when the call was
originally received by, for example, the receptionist before transferred the call to you and
may give details of the nature of the call helping you to deal with the call proficiently. If the
call is received from or made to an external number stored on the central database you can
view the notes previously saved with this contact.
To view any notes press the context sensitive key beside the Notes icon
Please note:
•
If the originator of the note has added the note to the call only this text will disappear
once the call has ended.
•
If the call is from or to an external number stored on the central database and the
originator of the note has saved the text to the database this information will always
be available when a call is made to or received from this number in the future.
