Speidels Braumeister
Page 31 of 32
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Guarantee conditions, handling a guarantee
Conditions:
Statutory guarantee conditions apply. The guarantee period for users is reduced to the
regulations applicable to commercial customers to the extent that they are making use
of a device suitable for commercial use, including in part.
Transmission of a copy of proof of purchase is a prerequisite for guarantee claims
against us or one of our dealers. For verification of the guarantee refer to the note on
handling a guarantee below.
For quick processing of guarantee claims, please inform us immediately in writing
upon noticing defects, and include a fault description and photos where applicable.
No guarantee is given for defects due to non-adherence to the operating instructions,
improper treatment or normal wear and tear of the device. Guarantee claims are also
excluded in terms of brittle components or expendables such as seals or similar.
Finally, guarantee claims are excluded where work is performed on the device by non-
authorised parties.
Handling:
Should your device display any defects within the guarantee period, please inform us of
your guarantee claim. The fastest and most convenient option is to return the device or
the notice of defect to the dealer/agent responsible or directly to us:
email:
or fax to:
0049 – (0)7473 -9462-99
Please provide us with your
full address including contact details.
In addition, we
require the
type designation
of the device in question, a short
fault description
including photos, where applicable, the purchase date (copy of invoice)
and the
dealer
from whom you purchased the new device.
After verifying your notification of defect, we will contact you as soon as possible to
agree the next step. Please, under no circumstances, send us your device by Carriage
Forward.
