Troubleshooting Guide (Cont.)
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Can`t make
outgoing calls.
Tone/Pulse switch is not
set correctly.
Set the Tone/Pulse switch to proper
position for your type of service.
The digital security code
has been lost.
Reset the security code by returning
the handset to the base.
Battery pack is
not recharging.
The base and handset
battery contacts are not in
contact with each other.
Battery pack needs to be
replaced.
Make certain the battery contacts in
the handset and base make contact
when handset resets in the base.
In Use/Charge LED will be lit.
Replace the battery pack at least
once a year.
Noise or
interference
is being heard
during your
conversation.
Current channel is not
the clearest choice.
Press the channel button to switch
from one channel to another. This
will allow you to choose the
clearest of 40 channels.
During a
conversation
a loud static
noise is heard.
The handset is being
used too far away from
the base.
Move the handset closer to
the base station. You have 16
seconds to do this before you are
disconnected.
The handset
only works
close to the
base.
The base antenna is not
fully upright.
Make sure the base antenna
is fully upright for the
best result.
The incoming
call`s signal is
intermittent
or fades.
The battery is not
charged.
Recharge the battery.
The handset is being used
too far away from the
base.
Move the handset closer to the
base.
Troubleshooting Guide
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Improper installation.
The unit will
not operate.
Recheck all plug connections.
Also, check the AC adaptor for
proper connection to wall outlet and
phone base.
The digital security
code has been lost due
to a power loss while
the handset was away
from the base.
Press and hold the base CONFERENCE button
about 10 sec. and then the base LCD shown
``WAIT FOR REGISTER``. Press and hold the
handset CONFERENCE button about 10 sec. too,
and then handset LCD shown ``REGISTER
NOW``. If successful in registration. The handset
LCD shown ``REGISTER OK`` and should short
beep tone. A new code is set.
The battery is not charged.
Charge the battery for about 10-14 hours before
initial use or when the battery low beep sounds
every 10 seconds from the handset.
No dial tone.
See the above mentioned
possible cause.
The handset is being
used too far away
from base.
See the above mentioned
corrective actions.
Move the handset closer to the
base.
Difficulty
placing
or receiving
calls.
You may have lost the
security code. The handset
can no longer communicate
with its base. The loss of the
code can occur if the battery
is drained and needs
recharging, the AC adapter
is disconnected, has a power loss
occurred, or there is electrial
interference from other
cordless phones, baby monitors,
microwaves, etc.
Even a momentary power
interruption could erase your
cordless phone`s security
code.
1.Press and hold the base CONFERENCE button
about 10 sec. and then the base LCD shown
``WAIT FOR REGISTER``. Press and hold the
handset CONFERENCE button about 10 sec.
too, and then handset LCD shown ``REGISTER
NOW``. If successful in registration. The
handset LCD shown ``REGISTER OK`` and
should short beep tone. If that doesn`t work:
2. Check to make sure the AC adapter is
connected.
3. Unplug AC adapter from power source,
disconnect handset battery for 5 seconds, then
reconnect. Place handset back on base, then
replug the AC adapter.
39
40
If you have followed the instructions in this manual, and have difficulty operating your Southwestern Bell
Freedom Phone
®
Cordless Telephone, locate the PROBLEM in the left column below. Check the
corresponding POSSIBLE CAUSE and CORRECTIVE ACTION columns to locate and remedy the
problem.
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