Soucy S-TECH 7016, Installation, Operation And Maintenance Manual

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SECTION 11 REPLACEMENT PROGRAM FOR RUBBER TRACKS
11.1 AGRICULTURAL TRACK
• Rubber tracks from Soucy International Inc. benefit from a prorated replacement warranty program.
• Soucy rubber track used for agricultural and winter-trail grooming purposes: prorated replacement coverage of up to
twenty-four (24) months or two thousand (2000) hours of operation, whichever comes first, based on the end user
purchase date
ALL SOUCY TRACK PRODUCT LINES
Agricultural and winter-trail grooming uses: 24 months/2,000 hours, whichever comes first
Period of use from
the first application 0 to 1000
hours
1001 to 1500
hours
1501 to 2000
hours
> 2000
hours
0 to 12 months 0% 40% 70% 100%
13 to 24 months
40% 60% 80% 100%
% paid by the customer based on the suggested retail price
11.2 ELIGIBILITY
1. To be eligible for the warranty program:
a.
The customer must complete the "rubber track failure or defect Analysis Report" and submit it to Customer
Service department for analysis and approval. This should be accompanied by pictures showing clearly the
nature of failure or defect.
b. The warranty only covers the tracks that have become unusable due to defects in material or manufacturing as
recognized by Soucy in the evaluation of the failure or defect analysis report.
c. A minimum thickness of 45% of the initial thickness must remain on the thread height. See below for thread
measurement method.
d. Without proof of purchase, the official date used for the warranty coverage will be the production date.
2. Soucy International Inc. reserves the right to reject any claim considered incomplete.
11.3 OWNER COMMITMENT
1. Installation fees.
2. Undercarriage components well maintained and regularly adjusted.
3. Notify case of defect within the warranty period and provide proof of purchase and documents required for the claim.
11.4 WARRANTY PERIOD FOLLOWING THE REPLACEMENT
1. Rubber track replaced during the warranty period affected by a defect of manufacture will extend as follows:
• when the customer pays less than 50% of the cost of the track, the warranty period is limited to the remainder of
the original warranty period.
• when the customer pays 50% or more of the cost of the track, the full warranty will apply.
INSTALLATION, OPERATION AND MAINTENANCE GUIDE 75