Sony WI-SP600N Help Manual Download

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How to make a wireless connection to Bluetooth devices

Listening to music from a device via Bluetooth connection
Initializing the headset to restore factory settings

Summary of Contents for WI-SP600N

Page 1: ...ing started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds Replacing the arc supporters About Water resistant performance of the headset Parts and controls Location and function of parts About the indicator Power Charging Charging the headset 1 ...

Page 2: ... Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Connecting to a paired computer Windows 10 Connecting to a paired computer Window...

Page 3: ...oise canceling function Listening to ambient sound Listening to ambient sound during music playback Ambient Sound Mode Using the Quick Sound Settings Sound quality mode About the sound quality mode Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection after use Using the voice assist function Using the voice assist function...

Page 4: ...n of an iPhone or iPod touch Sound No sound Low sound level Low sound quality Sound skips frequently The noise canceling effect is not sufficient Bluetooth Pairing cannot be done One touch connection NFC does nor work Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a perso...

Page 5: ... allowing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call hands free while leaving your smartphone or mobile phone in your bag or pocket 4 730 313 11 1 Copyright 2018 Sony Corporation 5 ...

Page 6: ...UETOOTH disconnected When checking the remaining battery charge Battery level high Battery level medium Battery level low When automatically turning off due to low battery Please recharge headset When turning on the noise canceling function Noise canceling When turning on the Ambient Sound Mode Ambient sound When turning off the noise canceling function and the Ambient Sound Mode Off When turning ...

Page 7: ...er Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Long Hybrid silicone rubber earbuds SS S M L 2 each Arc supporters M L 2 each The size M arc supporter comes attached to the headset Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 730 313 11 1 Copyright 2018 Sony Corporation May not be supplied in some count...

Page 8: ...quency sound change the earbuds to another size to fit your right and left ears comfortably and snugly Long Hybrid silicone rubber earbuds A SS size red B S size orange C M size green D L size light blue 4 730 313 11 1 Copyright 2018 Sony Corporation Remove the earbuds Do not pinch the end of the earbud when removing it 1 Attach the earbuds Do not attach the earbuds loose or skewed 2 8 ...

Page 9: ...attached to the headset If you feel the arc supporters are too small replace them with the size L arc supporters Remove the earbuds then remove the arc supporters Do not pull the end of the arc supporter when removing it 1 Attach the arc supporters Arc supporter A front B backside A Align the notch with the tongue 2 9 ...

Page 11: ...s not closed correctly due to a foreign object or a gap splashproof fails which may cause a malfunction as a result of water entry Do not hit a splash into the sound exit tube which may spoil splashproof performance Do not put the headphone in water or use it in a place with high humidity such as a bathroom Do not drop the headphone or expose it to a high impact This may cause the headset to defor...

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Page 13: ...hen talking on the phone and noise when using the noise canceling function Use both microphones of the left and right units when talking on the phone 3 R mark 4 Earbuds 5 Tactile dot The left unit has a tactile dot 6 left unit 7 L mark 8 N mark 9 Built in antenna A Bluetooth antenna is built into the headset 10 Indicator blue red Lights up in red while charging 11 13 ...

Page 14: ...ndicate the power or communication status of the headset Play Call button Controls various call and playback functions 12 button 13 button 14 NC AMB noise canceling Ambient Sound Mode button 15 power button 16 Micro USB port Connect a computer or USB AC adaptor not supplied to this port with the supplied micro USB cable to charge the headset 17 14 ...

Page 15: ...uetooth status indication Pairing mode Not connected about one second intervals Connection process completed flashes quickly for about five seconds Connected about five second interval Incoming call Remaining battery charge indication High Medium Low needs to charge For details refer to Checking the remaining battery charge Charging While charging Other Initialization completed For details refer t...

Page 17: ... be successful depending on the USB AC adaptor Open the micro USB port cover 1 Connect the headset and an AC outlet Use the supplied micro USB cable and a USB AC adaptor to connect them The indicator red of the headset lights up Charging is completed in about 1 5 hours and the indicator red goes off automatically After charging is complete disconnect the micro USB cable then close the micro USB po...

Page 18: ... computer after charging is complete If the headset detects a problem while charging due to following causes the indicator red may turn off although charging is not complete In this case charge again within the charging temperature range If the problem persists consult your nearest Sony dealer Ambient temperature exceeds the charging temperature range of 5 C 35 C 41 F 95 F There is a problem with ...

Page 19: ... Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs What you can do with Sony Headphones Connect app 4 730 313 11 1 Copyright 2018 Sony Corporation Codec Noise canceling function Ambient Sound Mode Available operating time AAC Noise canceling function ON Max 6 hours Ambient Sound Mode ON Max 6 hours OFF Max 7 5 hours SBC Noise canceling func...

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Page 21: ...es Medium Battery level medium Flashes 1 time Low needs to charge Battery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the headset turns off automatically When you are using an iPhone or iPod touch When the headset is connected to an iPhone or iPod touch iOS th...

Page 22: ... smartphones and iPhone iPod touch support this app Note If you connect the headset to an iPhone or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly Related Topic What you can do with Sony Headphones Connect app 4 730 313 11 1 Copyright 2018 Sony Corporation 22 ...

Page 23: ...inal is equipped as a standard It is not that we guarantee operation on all computers which meet the following environment Operations using a custom built or homebuilt computer are not guaranteed when using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate when using Mac Mac OS X version 10 9 or later ...

Page 24: ... Canceling Stereo Headset WI SP600N Turning on the headset Related Topic Turning off the headset 4 730 313 11 1 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 24 ...

Page 25: ...Canceling Stereo Headset WI SP600N Turning off the headset Related Topic Turning on the headset 4 730 313 11 1 Copyright 2018 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 25 ...

Page 26: ... operation to register a device is called device registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a Bluetooth connection Connecting the headset to a registere...

Page 27: ...C compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone 3 Touch the headset with the smartphone Touch the smartphone on the N Mark of the he...

Page 28: ...martphone with the headset the smartphone terminates Bluetooth connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth connection 4 730 313 11 1 Copyright 2018 So...

Page 29: ...n is performed for about 5 minutes the headset turns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance the indicator blue turns off and the headset turns off 4 730 313 11 1 Copyright 2018 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the headset with the smartphone Touch the N Mark on the heads...

Page 30: ...connection switching However if you are talking on a Bluetooth mobile phone connected to the headset you cannot switch the Bluetooth connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible Bluetooth headset or Bluetooth speaker the smartphone disconnects from the headset and connects to the Bluetooth device it to...

Page 31: ...ing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure tha...

Page 32: ...for the headset has been deleted from the Bluetooth device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to make a wireless connection to Bluetoot...

Page 34: ...r blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 To...

Page 35: ...omatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your smartphone to the headset deactivate pairing on your smartphone and perform pairing again For details refer to the operating instructions supplied with your smartphone Related Topic How to make a wireless connection to Blu...

Page 36: ...one is in hand Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for abou...

Page 37: ...the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again If the pairing information was deleted by initializing the headset etc delete the pairing information for the headset from your iPhone and then pair them again The head...

Page 38: ... connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4 730 313 11 1 Copyright 2018 Sony Corporation 38 ...

Page 39: ... flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch to change...

Page 40: ... automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your iPhone to the headset deactivate pairing on your iPhone and perform pairing again For details refer to the operating instructions supplied with your iPhone Related Topic How to make a wireless connection to Bluetooth d...

Page 41: ... in Bluetooth adaptor should be turned on For whether or not a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The ...

Page 42: ...r input 0000 The headset and computer are paired with each other and connected You will hear a voice guidance BLUETOOTH connected Click the Bluetooth tab then click the Bluetooth button to turn on the Bluetooth function 3 Select WI SP600N then click Pair 4 42 ...

Page 43: ...placed by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related ...

Page 44: ...a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd...

Page 45: ...isplay of the computer input 0000 The headset and computer are paired with each other and connected You will hear a voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows 8 Windows 8 1 If WI SP600N does not appear on the display try again from step 3 5 A Passkey may be called Passcode PIN code or Password 45 ...

Page 46: ...ed after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be p...

Page 47: ... Bluetooth adaptor For whether or not a Bluetooth adaptor is incorporated and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing ...

Page 48: ...ired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pair them again The headset can be paired with multiple devices but can only pla...

Page 49: ...oth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 4 730 313 11 1 Copyright 2018 Sony Corporation 49 ...

Page 50: ... the indicator blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established If it is not established proceed to step 3 If the computer has connected to the last Bluetooth dev...

Page 51: ...Hint The above procedure is an example For details refer to the operating instructions supplied with your computer Click Connect The connection is established 3 51 ...

Page 52: ...oth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instructions supplied with your comp...

Page 53: ...t the indicator blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last Bluetoot...

Page 54: ... in the Settings charm 3 Select Hardware and Sound then Devices and Printers 4 Right click WI SP600N If WI SP600N is not displayed on the Sound screen right click on the Sound screen then select Show Disabled Devices 5 54 ...

Page 55: ...er If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating instr...

Page 56: ...nd hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step ...

Page 57: ...ith your computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the Bluetooth function on the Bluetooth device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the ...

Page 58: ...ode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button You will hear a voice guidance BLUETOOTH pairing 1 Perform the pairing procedure on the Bluetooth device to search for this headset WI SP600N will be ...

Page 59: ... 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All pairing information is deleted In this case delete the pairing information of the headset from the Bluetooth device and then pa...

Page 60: ...ou cannot connect your Bluetooth device to the headset deactivate pairing on your Bluetooth device and perform pairing again For details refer to the operating instructions supplied with your Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Turn on the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you rele...

Page 62: ...set on each device Note If the smartphone or mobile phone was connected with the headset the last time an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process fr...

Page 63: ...oth connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Operation example When only connecting to a media audio A2DP Touch Settings Bluetooth the setting icon next to WI SP600N On the Paired Bluetooth device screen uncheck Phone audio 3 Terminate the Bluetooth connection of the smartphone 4 Use the other smartphone to establis...

Page 65: ...u cannot set the iPhone to connect one function only Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a Bluetooth connection with the headset 2 On the Android smartphone connected to the headset uncheck eith...

Page 66: ...If you connect an Android smartphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 730 313 11 1 Copyright 2018 Sony Corporation 66 ...

Page 67: ... by one touch NFC Turning off the headset 4 730 313 11 1 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnect...

Page 68: ...lume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with your Bluetooth device Connect the headset to a Bluetooth device 1 Wear the headset Put the headset with the indication on your left ear and the indication on your right ear The unit of the headset has a tactile dot A Tactile dot Secure the arc supporter to your ear dent Adjust the he...

Page 69: ...vice Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth...

Page 70: ...pause Press twice to skip to the beginning of the next track Press three times to skip to the beginning of the previous track or the current track during playback Press once and release then press again and hold to fast forward Press twice and release then press again and hold to fast reverse Adjust the volume Note If the communication condition is poor the Bluetooth device may react incorrectly t...

Page 71: ... by one touch NFC Turning off the headset 4 730 313 11 1 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnect...

Page 72: ...in The noise canceling function works primarily for noise in the low frequency band Although noise is reduced it is not canceled completely When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur locate the headset further away from the mobile phone Do not cover the microphones A of the headset wit...

Page 73: ...Hint You can also turn on off the noise canceling function with the Sony Headphones Connect app Note If the earbuds are not the supplied ones the effect of the noise canceling function will be insufficient If the earbuds are not attached to your ears securely the effect of the noise canceling function will be insufficient Adjust the headset position to fit your ears Related Topic About voice guida...

Page 75: ...forms you that the setting has switched Each time you press the button the function is switched as follows The Ambient Sound Mode ON The noise canceling function The Ambient Sound Mode OFF The noise canceling function ON Hint Depending on the ambient condition and type volume of the audio played back ambient sound may not be heard even if you use the Ambient Sound Mode Do not use the headset in pl...

Page 77: ...Bluetooth device Adjust the volume on the Bluetooth device 3 Turn on the Quick Sound Settings by pressing the NC AMB button two times You hear the voice guidance Quick Sound Settings Quick sound setting turned on When you turn on the quick sound setting the Equalizer setting is switched to Excited and the ambient sound mode Ambient Sound Control is switched to the normal mode To turn off the Quick...

Page 78: ... When using an AAC compatible device use with the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the h...

Page 79: ... such as iPhones and it provides higher sound quality than that of SBC With the headset set to the Priority on sound quality mode when music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec However depending on the device to be connected with the headset you may need to set the device befor...

Page 80: ...e or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Hint Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press the button on the headset and receive the call When an incoming call arrives while you are listening to music playback paus...

Page 81: ... be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Note Depending on the smartphone or mobile phone playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Related Topic How to m...

Page 82: ...ly Changing the call volume does not change the volume of music playback and vice versa Note Use a smartphone or mobile phone at least 50 cm away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone i...

Page 84: ...Outgoing call Press the button once to cancel an outgoing call Press and hold the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press and hold the button for about 2 secon...

Page 85: ... by one touch NFC Turning off the headset 4 730 313 11 1 Copyright 2018 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the Bluetooth device When disconnected you will hear a voice guidance BLUETOOTH disconnect...

Page 86: ...ails refer to the operating instructions of the Android smartphone Note The latest version of the app may be required For details on the Google App refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google App may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to th...

Page 87: ...ting instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is using the Bluetooth connection and in standby or playing music press and hold the button to activate Siri Siri is activated and you will hear the start up sound 3 Make a request to Siri throug...

Page 88: ...he Quick Sound Settings function Adjust volume Play music pause fast reverse fast forward Check the connection status and the settings of the headset For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz Hint The operation of the Sony Headphones Connect app depends on the audio device The app specifications and screen design may be changed wi...

Page 89: ...nect app 4 730 313 11 1 Copyright 2018 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 89 ...

Page 90: ...anteed A device featuring Bluetooth function is required to conform to the Bluetooth standard specified by Bluetooth SIG Inc and be authenticated Even if the connected device conforms to the above mentioned Bluetooth standard some devices may not connect or work correctly depending on the features or specifications of the device While talking on the phone hands free noise may occur depending on th...

Page 91: ...y detaches and is left in your ear it may cause injury Since children may swallow small parts such as an earbud keep the headset out of reach of children If you have any questions or problems concerning this headset that are not covered in this manual please consult your nearest Sony dealer 4 730 313 11 1 Copyright 2018 Sony Corporation 91 ...

Page 92: ...gle are trademarks of Google LLC Windows is a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Mac OS X iPhone iPod touch and Siri are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc registered in the U S and other countries IOS is a trademark or registered trademark of Cisco in the U S...

Page 93: ...set For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 730 313 11 1 Copyright 2018 Sony Corporation 93 ...

Page 94: ...may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headset Initi...

Page 95: ...ttery is charged enough to turn the headset on The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 730 313 11 1 Copyright 2018 Sony Corporation 95 ...

Page 96: ...ble is connected to the headset and the computer firmly Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 730 313 11 1 Copyright 2018 Sony Corporation 96 ...

Page 97: ... Canceling Stereo Headset WI SP600N Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 730 313 11 1 Copyright 2018 Sony Corporation 97 ...

Page 98: ... the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above 4 730 313 11 1 Copyright 2018 Sony Corporation 98 ...

Page 99: ... battery charge is shown only on the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly Related Topic Checking the remaining battery charge 4 730 313 11 1 Copyright 2018 Sony Corporation 99 ...

Page 100: ...A2DP Turn up the volume if it is too low Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4 730 3...

Page 101: ... Noise Canceling Stereo Headset WI SP600N Low sound level Turn up the volume of the headset and the connected device Related Topic Installing Sony Headphones Connect app 4 730 313 11 1 Copyright 2018 Sony Corporation 101 ...

Page 102: ...If you have previously connected the headset to this Bluetooth device only an HFP HSP Bluetooth connection may be made when the headset is turned on If this happens use the Bluetooth device and make an A2DP Bluetooth connection When you listen to music from a computer on the headset sound quality may be reduced e g hard to hear a vocalist s voice etc for the first few seconds after a connection is...

Page 103: ...enerated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency 2 4 GHz microwave interference may occur resulting in noise or audio dropo...

Page 104: ... on Adjust the earpad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic What is noise canceling Using the noise canceling function 4 730 313 11 1 Copyright 2018 Sony Corporation 104 ...

Page 105: ...e headset for more than 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully iPhone etc In this case delete the pairing information of the headset from the device and then pair them again Related Topic Ab...

Page 106: ...ity varies depending on the smartphone If the connection repeatedly fails connect disconnect by operating the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC Related Topic One touch connection NFC with a smartphone Android 4 1 or later 4 730 313 11 1 Copyright 2...

Page 107: ...evices via the Bluetooth function In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection is terminated Make the Bluetooth connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again R...

Page 108: ...Help Guide Wireless Noise Canceling Stereo Headset WI SP600N Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 730 313 11 1 Copyright 2018 Sony Corporation 108 ...

Page 109: ...e Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 ...

Page 110: ...operly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 730 313 11 1 Copyright 2018 Sony Corporation 110 ...

Page 111: ...o low Check the audio settings of the Bluetooth device to make sure the sound comes from the headset during a call Re establish the connection using the Bluetooth device Select HFP or HSP for the profile While listening to music with the headset stop playback and press the button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Ma...

Page 112: ...Help Guide Wireless Noise Canceling Stereo Headset WI SP600N Low voice from callers Turn up the volume of the headset and the connected device 4 730 313 11 1 Copyright 2018 Sony Corporation 112 ...

Page 113: ...multaneously during charging The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 730 313 11 1 Copyright 2018 Sony Corporation...

Page 114: ...e indicator blue flashes 4 times and the settings such as the volume adjustment are reset to the factory settings This operation resets volume settings etc and deletes all pairing information In this case delete the pairing information of the headset from the Bluetooth device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer...

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