4-730-313-11(1) Copyright 2018 Sony Corporation
Troubleshooting
What can I do to solve a problem?
Power/Charging
The headset cannot be recognized by a computer.
Sound
The noise canceling effect is not sufficient.
Bluetooth
One-touch connection (NFC) does nor work
Unable to make a Bluetooth connection
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly
Cannot hear a person on a call.
Resetting or initializing the headset
Initializing the headset to restore factory settings
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