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VAIO User Guide SVZ1311 Series

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Troubleshooting

How to Use

Parts Description

Setup

Network / Internet

Connections

Settings

Playback

Backup / Recovery

Security

Other Operations

Notifications

About Online Support Website

The online support website provides information about frequently asked questions about
your VAIO computer.

Sony online support website

USA

http://esupport.sony.com/EN/VAIO/

Canada

http://www.sony.ca/support/

(English)

http://fr.sony.ca/support/

(French)

Spanish-speaking Latin American countries or areas

http://esupport.sony.com/ES/VAIO/LA/

Brazil

http://esupport.sony.com/PT/VAIO/BR/

Hint

If you experience any problem and have a technical question about your VAIO
computer, launch

VAIO Care

first, which offers you various options to help you solve

the problem.

[Details]

When you contact VAIO support, you may be asked for the serial number and the model
number of your VAIO computer. The serial number is a 15-digit number that can be
found:

in the

VAIO Care

window;

on the bottom, the back panel of the computer, inside the back panel or inside the
battery compartment;
on the original VAIO box.

The model number is located at the lower right corner of the display on the VAIO
computer.

Other websites

You can find other useful information from the following URL.

Sony products

http://www.sony.net/
http://www.sony.net/electronics/

Operating system online support website

For Microsoft Windows operating system support, visit the Microsoft customer support site.

http://support.microsoft.com/

In Store Service & Support (available in USA only)

Make an appointment with a Sony certified technician at a U.S. Sony Store and get
personalized service and support for your VAIO computer. Sony Technicians can assist with
the setup of your new VAIO computer, system optimization, data rescue, and any repair
service you might need.

http://www.sony.com/store/

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Summary of Contents for SVZ13114GXX

Page 1: ... Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications VAIO User Guide SVZ1311 Series Use this manual if you encounter any problems or have any questions about your VAIO computer Read This First 2012 Sony Corporation 1 ...

Page 2: ...Back to Top Docking station VAIO computer Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Parts Description 2012 Sony Corporation 2 ...

Page 3: ...Back to Top Battery Supplied items Power VAIO computer Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Setup 2012 Sony Corporation 3 ...

Page 4: ...ck Back to Top Internet Wireless LAN LAN Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Network Internet 2012 Sony Corporation 4 ...

Page 5: ...ral device Speakers VAIO computer BLUETOOTH CD DVD BD Docking station Headphones LAN Optical digital output Power USB Wireless LAN Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Connections 2012 Sony Corporation 5 ...

Page 6: ...ripheral device Security Speakers Touch pad BIOS Button Camera Encryption HDMI Memory card Noise canceling headphones Password Power Service and support TPM VAIO computer Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Settings 2012 Sony Corporation 6 ...

Page 7: ...ck Back to Top CD DVD BD Peripheral device HDMI Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Playback 2012 Sony Corporation 7 ...

Page 8: ...ice CD DVD BD Recovery VAIO computer Backup Button Partition Service and support Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Backup Recovery 2012 Sony Corporation 8 ...

Page 9: ...uthentication Password TPM Encryption Internet Service and support VAIO computer Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Security 2012 Sony Corporation 9 ...

Page 10: ...a LAN Partition Touch pad VAIO computer Battery CD DVD BD Keyboard Memory card Power USB Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Other Operations 2012 Sony Corporation 10 ...

Page 11: ...Service and support VAIO computer Care and maintenance Product registration Security Supplied items Troubleshooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Notifications 2012 Sony Corporation 11 ...

Page 12: ... Hardware Software Network Internet Backup Recovery Security Peripheral Devices VAIO User Guide SVZ1311 Series Use this manual if you encounter any problems or have any questions about your VAIO computer 2012 Sony Corporation 12 ...

Page 13: ...he preinstalled software may vary depending on the model or options you selected The software described in this manual may not be preinstalled on your VAIO computer Supplied manuals The following manuals are supplied with your VAIO computer On screen documentation User Guide Introduction version Details A preinstalled manual with limited information of your VAIO computer focused on support and Int...

Page 14: ...es no warranty with regard to this manual the software or other information contained herein and hereby expressly disclaims any implied warranties or merchantability or fitness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or...

Page 15: ... Recovery Security Other Operations Notifications Docking station Parts and Controls on the Docking Station Connecting a docking station supplied or optional to your VAIO computer enables you to use many peripheral devices with the computer You might be looking for the following topics Connecting Disconnecting a Docking Station 2012 Sony Corporation 15 ...

Page 16: ...ront Describes the features on the front of the VAIO computer such as buttons and indicator lights Parts and Controls on the Sides Describes the features on the sides of the VAIO computer such as connection ports You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your ...

Page 17: ...ou are using your VAIO computer when the computer is connected to a power source Installing Removing the Battery Pack Install the battery pack into the battery compartment on the bottom of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Checking the Battery Charge Capacity Extending the Battery Life Notes on ...

Page 18: ...ooting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2012 Sony Corporation 18 ...

Page 19: ...etails Installing Removing the Battery Pack Install the battery pack into the battery compartment on the bottom of your VAIO computer Shutting Down Your VAIO Computer Shut down your VAIO computer properly to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the precautions in Notes on Using the Power Source before turning on Details ...

Page 20: ... to or not to place your VAIO computer and ergonomic instructions You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Back Parts and Controls on the Bottom Parts and Controls on the Front Parts and Controls on the Side...

Page 21: ...efore connecting the computer to the Internet using the wireless LAN Refer to Windows Help and Support and the manual that came with your access point for more information Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Launching the W...

Page 22: ...ion Before Using the Wireless LAN You first need to establish wireless LAN communications between your VAIO computer and an access point not supplied before connecting the computer to the Internet using the wireless LAN Refer to Windows Help and Support and the manual that came with your access point for more information Notes on Using the Wireless LAN Function Before using the wireless LAN functi...

Page 23: ...you to connect your VAIO computer to the Internet and transfer data between the computer and other devices About the Wireless LAN Standards The Wireless Local Area Network WLAN allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set ...

Page 24: ...igital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection Connecting the Noise Canceling Headphones Noise canceling headphones supplied models You can enjoy music by connecting the noise canceling headphones which reduce ambient noise to you...

Page 25: ...ing Removing the Battery Pack Install the battery pack into the battery compartment on the bottom of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Checking the Battery Charge Capacity Extending the Battery Life Notes on Using the Battery Pack Notes on an Extended Battery Pack 2012 ...

Page 26: ... HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Read the following precautions for correct use of the LCD screen Selecting Display Modes You can switch the display output between the computer screen and an external displa...

Page 27: ...ice You can change the screen resolution or size of your VAIO computer s screen image displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied You might be looking for the following topics Playing Blu ray 3D TM Dis...

Page 28: ...efore connecting the computer to the Internet using the wireless LAN Refer to Windows Help and Support and the manual that came with your access point for more information Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Launching the W...

Page 29: ...ng headphones Connecting the Noise Canceling Headphones Noise canceling headphones supplied models You can enjoy music by connecting the noise canceling headphones which reduce ambient noise to your VAIO computer Notes on Using the Noise Canceling Headphones Noise canceling headphones supplied models Before using the noise canceling headphones read the following precautions for correct use 2012 So...

Page 30: ...V with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Read the following precautions for correct use of the LCD screen Selectin...

Page 31: ...s Settings Playback Backup Recovery Security Other Operations Notifications Speakers Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer You might be looking for the following topics Adjusting the Speakers Volume 2012 Sony Corporation 31 ...

Page 32: ...t be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Back Parts and Controls on the Bottom Parts and Controls on the Front Parts and Controls on the Sides Restricting the Use of Built in Devices Setting ...

Page 33: ...unications between your VAIO computer and other BLUETOOTH devices such as another computer a smartphone a mobile phone a headset or a mouse Communicating with Another BLUETOOTH R Device such as a Mouse BLUETOOTH equipped models You can connect BLUETOOTH devices to your VAIO computer For details on BLUETOOTH communication see About the BLUETOOTH Function BLUETOOTH equipped models Details Notes on U...

Page 34: ...computer You might be looking for the following topics About Region Codes Optical disc drive equipped models Booting Your VAIO Computer from External Devices Handling Discs Optical disc drive equipped models Inserting Removing a Disc Optical disc drive equipped models Notes on Using Discs Optical disc drive equipped models Playing Blu ray 3D TM Disc Media on a 3D TV Blu ray Disc TM Drive equipped ...

Page 35: ...ons Settings Playback Backup Recovery Security Other Operations Notifications Docking station Connecting Disconnecting a Docking Station You can connect a docking station supplied or optional to your VAIO computer You might be looking for the following topics Parts and Controls on the Docking Station 2012 Sony Corporation 35 ...

Page 36: ...ion Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Headphones Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer 2012 Sony Corporation 36 ...

Page 37: ...O computer to the Internet and transfer data between the computer and other devices About the Wireless LAN Standards The Wireless Local Area Network WLAN allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for...

Page 38: ...Backup Recovery Security Other Operations Notifications Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection 2012 Sony Corporation 38 ...

Page 39: ... connection Details Installing Removing the Battery Pack Install the battery pack into the battery compartment on the bottom of your VAIO computer You might be looking for the following topics About Graphics Modes Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Notes on Sleep Mode Notes on Using the Power Source Notes on an Extended Battery Pack R...

Page 40: ...ce even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer Installation of the device driver software supplied with the USB device may be required when connecting Refer to the manual that came with th...

Page 41: ...ion Before Using the Wireless LAN You first need to establish wireless LAN communications between your VAIO computer and an access point not supplied before connecting the computer to the Internet using the wireless LAN Refer to Windows Help and Support and the manual that came with your access point for more information Notes on Using the Wireless LAN Function Before using the wireless LAN functi...

Page 42: ...ted to your VAIO computer you need to change the device for sound output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection Notes on Using the Noise Canceling Headphones Noise canceling headphones supplied m...

Page 43: ...otes on Using the Battery Pack Before using the battery pack read the following precautions for correct use You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Checking the Battery Charge Capacity Extending the Battery Life Installing Removing the Battery Pack Notes on an Extended Battery Pack 2012 Sony Co...

Page 44: ...in Devices The BIOS function enables you to disable the built in devices such as the following You can use this function to prohibit external connections and communications You might be looking for the following topics About Region Codes Optical disc drive equipped models Connecting an External DVD Drive Handling Discs Optical disc drive equipped models Inserting Removing a Disc Optical disc drive...

Page 45: ...evice You can change the screen resolution or size of your VAIO computer s screen image displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an extern...

Page 46: ...print sensor in place of entering the Windows password Notes on Fingerprint Authentication Fingerprint sensor equipped models Registering Your Fingerprint Fingerprint sensor equipped models To use the fingerprint authentication function you need to register your fingerprint in advance Swiping Your Finger Fingerprint sensor equipped models This topic explains how to register and scan your fingerpri...

Page 47: ...ions Keyboard Changing the Backlit Keyboard Settings Backlit keyboard supplied models You can turn on and off the keyboard backlight by changing the backlit keyboard settings Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button Details You might be looking for the following topics Combinations and Functions with the Fn Key 2012 Sony Corporation 47 ...

Page 48: ...How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Memory module Viewing the System Information You can view the system information of your VAIO computer 2012 Sony Corporation 48 ...

Page 49: ...Backup Recovery Security Other Operations Notifications Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection 2012 Sony Corporation 49 ...

Page 50: ...V with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Read the following precautions for correct use of the LCD screen Selectin...

Page 51: ...work Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer s efficiency security and functionality 2012 Sony Corporation 51 ...

Page 52: ...nternet Connections Settings Playback Backup Recovery Security Other Operations Notifications Speakers Adjusting the Speakers Volume You can change the volume level of the speakers and headphones You might be looking for the following topics Connecting External Speakers or Headphones 2012 Sony Corporation 52 ...

Page 53: ...uch pad Disabling the Tapping Function on the Touch Pad You can disable the tapping function to avoid unintentional movements of the pointer caused by a light touch on the touch pad Enabling Disabling the Touch Pad You can enable disable the touch pad on your VAIO computer Using the Touch Pad By sliding your finger on the touch pad you can move the pointer on the computer screen 2012 Sony Corporat...

Page 54: ...py disk drive by using the BIOS function Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO computer using the BIOS function Entry of the power on password will be...

Page 55: ... Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Button Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button Details You might be looking for the following topics About the ASSIST Button 2012 Sony Corporation 55 ...

Page 56: ...era Built in camera equipped models If your VAIO computer is equipped with a built in camera you can make a video call through the Internet using communication software such as Windows Live Messenger For detailed information on how to use the software refer to the help file included with the software You might be looking for the following topics Notes on the Built in Camera Built in camera equippe...

Page 57: ...dels On models with Windows 7 Ultimate or Windows 7 Enterprise you can use BitLocker to encrypt all the data on the built in storage device Encrypting Your Data with the TPM Infineon TPM Professional Package TPM security chip equipped models You can encrypt and restore your data by using the Trusted Platform Module TPM feature of Infineon TPM Professional Package Notes on Encrypting Your Data Infi...

Page 58: ...ice You can change the screen resolution or size of your VAIO computer s screen image displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied You might be looking for the following topics Playing Blu ray 3D TM Dis...

Page 59: ...ilt in Devices The BIOS function enables you to disable the built in devices such as the following You can use this function to prohibit external connections and communications You might be looking for the following topics About Memory Stick Compatible Memory Stick Formatting Memory Stick Inserting Removing SD Memory Cards Inserting Removing Memory Stick Notes on Using SD Memory Cards Notes on Usi...

Page 60: ...ations Notifications Noise canceling headphones Notes on Using the Noise Canceling Headphones Noise canceling headphones supplied models Before using the noise canceling headphones read the following precautions for correct use You might be looking for the following topics Connecting the Noise Canceling Headphones Noise canceling headphones supplied models 2012 Sony Corporation 60 ...

Page 61: ...Logging Onto Windows Fingerprint sensor equipped models You can log onto your user account for which you have registered your fingerprint by swiping the finger across the fingerprint sensor in place of entering the Windows password Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and...

Page 62: ...Power management helps you set up power plans to suit your requirements for power consumption Using Sleep Mode In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is useful when you take a short rest for example You might be looking for the following topics Changing the Ra...

Page 63: ...your VAIO computer running at an optimum level Updating Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer s efficiency security and functionality Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date Yo...

Page 64: ...s On models with Windows 7 Ultimate or Windows 7 Enterprise you can use BitLocker to encrypt all the data on the built in storage device Encrypting Your Data with the TPM Infineon TPM Professional Package TPM security chip equipped models You can encrypt and restore your data by using the Trusted Platform Module TPM feature of Infineon TPM Professional Package Notes on Encrypting Your Data Infineo...

Page 65: ...tricting the Use of Built in Devices The BIOS function enables you to disable the built in devices such as the following You can use this function to prohibit external connections and communications Updating Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer s efficiency security and functionality Using VAIO Update VAIO Update p...

Page 66: ...e equipped models If your VAIO computer or a docking station supplied or optional is equipped with the Blu ray Disc Drive and the 3D graphics controller you can play Blu ray 3D Disc media and view 3D images on a 3D capable display such as a 3D TV by connecting the display to the computer or the docking station Supported Discs Optical disc drive equipped models This topic explains media types that ...

Page 67: ...with the Blu ray Disc Drive and the 3D graphics controller you can play Blu ray 3D Disc media and view 3D images on a 3D capable display such as a 3D TV by connecting the display to the computer or the docking station You might be looking for the following topics Changing the Sound Output Device Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV Connecting a ...

Page 68: ...dels If your VAIO computer or a docking station supplied or optional is equipped with the Blu ray Disc Drive and the 3D graphics controller you can play Blu ray 3D Disc media and view 3D images on a 3D capable display such as a 3D TV by connecting the display to the computer or the docking station You might be looking for the following topics Changing the Resolution Size of the Screen Image on an ...

Page 69: ...perations Notifications BIOS Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive or a USB floppy disk drive by using the BIOS function You might be looking for the following topics Reducing BIOS Boot Time Removing the Power on Password Setting Changing the Power on Password 2012 Sony Corporation 69 ...

Page 70: ...than one partition may have various advantages such as separating the system files from your data files Creating Partitions during Recovery This topic describes how to create partitions Deleting the Dedicated Partition for Rapid Wake during Recovery Before Using the Drive Encryption Feature With the default Sleep mode settings the computer s state is saved to the dedicated partition when your VAIO...

Page 71: ... a USB floppy disk drive by using the BIOS function You might be looking for the following topics About Region Codes Optical disc drive equipped models Connecting an External DVD Drive Handling Discs Optical disc drive equipped models Inserting Removing a Disc Optical disc drive equipped models Notes on Using Discs Optical disc drive equipped models Playing Blu ray 3D TM Disc Media on a 3D TV Blu ...

Page 72: ...ating Recovery Media Follow the instructions below to create Recovery Media Notes on Recovery Read the following notes thoroughly before recovering your VAIO computer Recovering from Recovery Media If the recovery area data has been corrupted or erased you can use Recovery Media to recover your VAIO computer However it takes longer time to recover using Recovery Media than using the recovery area ...

Page 73: ... such as an optical disc drive or a USB floppy disk drive by using the BIOS function Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics Checking Supplied Items Customizing Your VAIO Computer Parts and Controls on the Back Parts and Cont...

Page 74: ...our valuable data Backing Up Your Data when You cannot Start Windows If you cannot start Windows back up your data with VAIO Care Rescue Creating a Restore Point A restore point enables you to restore your computer system files to a previous state depending on when the restore point was created Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start Windo...

Page 75: ...ck Backup Recovery Security Other Operations Notifications Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer You might be looking for the following topics Changing the Button Assignment VAIO Button 2012 Sony Corporation 75 ...

Page 76: ...e device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions during Recovery This topic describes how to create partitions Deleting the Dedicated Partition for Rapid Wake during Recovery Before Using the Drive Encryption Feature With the default Sleep mode settings the computer s ...

Page 77: ...ifications Service and support Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics About Online Support Website Solving Common Problems with Your VAIO Computer Updating Your VAIO Computer Using VAIO Update 2012 Sony Corporation 77 ...

Page 78: ... VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO computer using the BIOS function Entry of the power on password will be prompted after the VAIO logo appears to start the computer You might be looking for the following topics Booting Your...

Page 79: ...print sensor in place of entering the Windows password Notes on Fingerprint Authentication Fingerprint sensor equipped models Registering Your Fingerprint Fingerprint sensor equipped models To use the fingerprint authentication function you need to register your fingerprint in advance Swiping Your Finger Fingerprint sensor equipped models This topic explains how to register and scan your fingerpri...

Page 80: ...Logging Onto Windows Fingerprint sensor equipped models You can log onto your user account for which you have registered your fingerprint by swiping the finger across the fingerprint sensor in place of entering the Windows password Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and...

Page 81: ...s On models with Windows 7 Ultimate or Windows 7 Enterprise you can use BitLocker to encrypt all the data on the built in storage device Encrypting Your Data with the TPM Infineon TPM Professional Package TPM security chip equipped models You can encrypt and restore your data by using the Trusted Platform Module TPM feature of Infineon TPM Professional Package Notes on Encrypting Your Data Infineo...

Page 82: ...dels On models with Windows 7 Ultimate or Windows 7 Enterprise you can use BitLocker to encrypt all the data on the built in storage device Encrypting Your Data with the TPM Infineon TPM Professional Package TPM security chip equipped models You can encrypt and restore your data by using the Trusted Platform Module TPM feature of Infineon TPM Professional Package Notes on Encrypting Your Data Infi...

Page 83: ...Antivirus Software for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus software You might be looking for the following topics About a Security Key for a Wireless LAN About the Internet Connection Services About the Network LAN About the Wireless LAN Standards Before Using the Wireless LAN Connecting to the Internet with a Wired Connection Notes on Usin...

Page 84: ...O Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About Online Support Website Solving Common Problems wi...

Page 85: ...service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Parts and Controls on the Back Parts and Controls on the Bottom Parts and Controls on ...

Page 86: ...k Backup Recovery Security Other Operations Notifications BIOS Reducing BIOS Boot Time You can reduce BIOS boot time by enabling Fast BIOS Startup Settings You might be looking for the following topics Booting Your VAIO Computer from External Devices Removing the Power on Password Setting Changing the Power on Password 2012 Sony Corporation 86 ...

Page 87: ...one partition may have various advantages such as separating the system files from your data files Creating Partitions during Recovery This topic describes how to create partitions Deleting the Dedicated Partition for Rapid Wake during Recovery Before Using the Drive Encryption Feature With the default Sleep mode settings the computer s state is saved to the dedicated partition when your VAIO comp...

Page 88: ... Notes on the Built in Camera Built in camera equipped models Using the Built in Camera Built in camera equipped models If your VAIO computer is equipped with a built in camera you can make a video call through the Internet using communication software such as Windows Live Messenger For detailed information on how to use the software refer to the help file included with the software 2012 Sony Corp...

Page 89: ...urity Other Operations Notifications LAN Using the LAN Port Before connecting a LAN cable to the LAN port pull the port cover down as illustrated below You might be looking for the following topics About the Internet Connection Services About the Network LAN About the Wireless LAN Standards Connecting to the Internet with a Wired Connection 2012 Sony Corporation 89 ...

Page 90: ...e device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions during Recovery This topic describes how to create partitions Deleting the Dedicated Partition for Rapid Wake during Recovery Before Using the Drive Encryption Feature With the default Sleep mode settings the computer s ...

Page 91: ...s Playback Backup Recovery Security Other Operations Notifications Touch pad Using the Touch Pad By sliding your finger on the touch pad you can move the pointer on the computer screen You might be looking for the following topics Disabling the Tapping Function on the Touch Pad Enabling Disabling the Touch Pad 2012 Sony Corporation 91 ...

Page 92: ...t be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Back Parts and Controls on the Bottom Parts and Controls on the Front Parts and Controls on the Sides Restricting the Use of Built in Devices Setting ...

Page 93: ...king the Battery Charge Capacity The battery pack is consumable The capacity gradually declines through repeated cycles of recharging and discharging As a result the battery life becomes short even if it is fully charged and eventually the battery pack reaches the end of its life Extending the Battery Life When your VAIO computer is running on battery power you can extend the battery life using th...

Page 94: ... computer that is turned on You might be looking for the following topics About Region Codes Optical disc drive equipped models Booting Your VAIO Computer from External Devices Connecting an External DVD Drive Handling Discs Optical disc drive equipped models Notes on Using Discs Optical disc drive equipped models Playing Blu ray 3D TM Disc Media on a 3D TV Blu ray Disc TM Drive equipped models Re...

Page 95: ...y Other Operations Notifications Keyboard Combinations and Functions with the Fn Key Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action You might be looking for the following topics Changing the Backlit Keyboard Settings Backlit keyboard supplied models Changing the Button Assignment VAIO Button 2012 Sony Corporation 95 ...

Page 96: ...cific FAT format by default and is ready for use Be sure to use the device that is designed to format the media and supports Memory Stick when formatting the media Inserting Removing SD Memory Cards Your VAIO computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices Inserting Removing Memory ...

Page 97: ...n to the installed battery pack the primary battery pack Restarting Your VAIO Computer After changing the settings or installing software on your VAIO computer you may be required to restart the computer Shutting Down Your VAIO Computer Shut down your VAIO computer properly to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the pre...

Page 98: ...ce even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer Installation of the device driver software supplied with the USB device may be required when connecting Refer to the manual that came with th...

Page 99: ...stored on discs and take proper care of discs Notes on Using Discs Optical disc drive equipped models Observe the following notes when using discs on your VAIO computer Supported Discs Optical disc drive equipped models This topic explains media types that are playable recordable on your VAIO computer You might be looking for the following topics Booting Your VAIO Computer from External Devices Co...

Page 100: ... the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Handling the Built in Storage Device The built in storage device hard disk drive or solid state drive has a high storage density and reads or writes data in a short time However it can be easily...

Page 101: ...rts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Read this first Read This First Congratulations on your purchase of this VAIO R computer and welcome to the on screen User Guide 2012 Sony Corporation 101 ...

Page 102: ...IO computer Solving Common Problems with Your VAIO Computer If you have any problem operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly Updating Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer s efficiency security and functionality ...

Page 103: ...ng Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer s efficiency security and functionality You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Ba...

Page 104: ...Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Care and maintenance Cleaning Your VAIO computer LCD screen Before cleaning your VAIO computer read the following precautions for the correct cleaning procedure 2012 Sony Corporation 104 ...

Page 105: ...n Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Product registration About Online Support Website The online support website provides information about frequently asked questions about your VAIO computer 2012 Sony Corporation 105 ...

Page 106: ...work Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer s efficiency security and functionality 2012 Sony Corporation 106 ...

Page 107: ...oting How to Use Parts Description Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2012 Sony Corporation 107 ...

Page 108: ...puter Floppy disk Keyboard Memory card Password Software USB BIOS Battery Camera Display HDMI LAN Microphone Power Touch pad Wireless LAN How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Hardware 2012 Sony Corporation 108 ...

Page 109: ...IO User Guide SVZ1311 Series Back Back to Top Display Software How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Software 2012 Sony Corporation 109 ...

Page 110: ...uide SVZ1311 Series Back Back to Top BLUETOOTH Wireless LAN LAN How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Network Internet 2012 Sony Corporation 110 ...

Page 111: ... Guide SVZ1311 Series Back Back to Top Floppy disk USB Recovery How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Backup Recovery 2012 Sony Corporation 111 ...

Page 112: ...VAIO User Guide SVZ1311 Series Back Back to Top BIOS Password How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Security 2012 Sony Corporation 112 ...

Page 113: ...Z1311 Series Back Back to Top Docking station Printer Floppy disk USB How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Peripheral Devices 2012 Sony Corporation 113 ...

Page 114: ...be asked for the serial number and the model number of your VAIO computer The serial number is a 15 digit number that can be found in the VAIO Care window on the bottom the back panel of the computer inside the back panel or inside the battery compartment on the original VAIO box The model number is located at the lower right corner of the display on the VAIO computer Other websites You can find o...

Page 115: ...find a link to register your computer online in VAIO Care Click Start All Programs and VAIO Care Related Topic Read This First Keeping Your VAIO Computer in Optimum Condition VAIO Care 2012 Sony Corporation 115 ...

Page 116: ...omputer Using VAIO Care Finding Support Information Trademarks Go to top Updating the User Guide to the Latest Version By updating this User Guide Introduction Version through the Internet you can get the complete version of the User Guide with detailed information on your VAIO computer Once the User Guide is updated to the complete version you can access it anytime even if you are offline With th...

Page 117: ... help files included with your applications To access Windows Help and Support click Start and Help and Support Go to top Connecting to the Internet You will need to connect your VAIO computer to the Internet before updating to the complete version of the User Guide Before connecting to the Internet Before using the Internet you will need to sign up with an Internet Service Provider ISP and set up...

Page 118: ...hen you connect to a public wireless network Wi Fi hotspot 1 Click Start All Programs VAIO Easy Connect and Easy Internet Connection Setup 2 Follow the on screen instructions to setup wireless LAN communications Go to top Updating Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer s efficiency security and functionality Note You...

Page 119: ...AIO computer is on Below is an example of a screenshot in English Design and content of the screen are subject to change Hint Alternatively click Start All Programs and VAIO Care to launch VAIO Care Refer to the help file included with VAIO Care for more information Pressing the ASSIST button while your VAIO computer is off launches VAIO Care Rescue VAIO Care Rescue can be used to recover the comp...

Page 120: ...dows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other names of system products and services are trademarks of their respective owners In the manual the TM or R marks are not specified Go to top Copyright 2012 Sony Corporation 2012 Sony Corporation 120 ...

Page 121: ...ter connected to the docking station to save you connecting them each time you intend to use Front 1 USB port Details 2 Air exhaust vent 3 Air intake vents 4 Optical disc drive Details 5 Power indicator The indicator light is on in situations such as when the docking station is connected to your VAIO computer and while data access to a disc such as a CD and DVD is in progress The indicator light t...

Page 122: ... IN port Details 7 Security slot 8 Docking station connector Details 9 UNDOCK button Details 10 IN USE indicator Details The indicator light is on while your VAIO computer and the docking station are communicating with each other Related Topic Connecting Disconnecting a Docking Station 2012 Sony Corporation 122 ...

Page 123: ...tand Be sure to attach the docking station as illustrated below left Do not attach the docking station upside down Hint If you use the docking station without the vertical stand lay down the docking station with the VAIO logo facing upward as illustrated below 2 Connect the docking station to an AC power source Plug one end of the power cord 1 into the AC adapter 2 and the other end into an AC out...

Page 124: ...s the UNDOCK button while your VAIO computer is in a power saving mode the computer returns to Normal mode After the computer returns to Normal mode be sure to disconnect the docking station from the computer Otherwise the computer may become unstable When your VAIO computer is off make sure the IN USE indicator light is off and then unplug the docking station connector from the computer without p...

Page 125: ...o playback software and web browsers before disconnecting the docking station from your VAIO computer Be sure to disconnect the docking station from your VAIO computer using the first user account that you logged onto the computer with during the current session If you switch the account to a different user account using the Fast User Switching feature and the docking station is disconnected compu...

Page 126: ...gs Playback Backup Recovery Security Other Operations Notifications Parts and Controls on the Back Describes the features on the back of the VAIO computer such as connection ports 1 Air intake vents Related Topic Parts and Controls on the Front Parts and Controls on the Sides Parts and Controls on the Bottom 2012 Sony Corporation 126 ...

Page 127: ...t in speakers stereo 2 Battery off button Details 3 Extended battery pack connector cover Remove the extended battery pack connector cover and connect an extended battery pack to the connector Attach the removed connector cover to the extended battery pack to keep the cover for future use 4 Air intake vents Note The memory of your VAIO computer cannot be replaced Related Topic Parts and Controls o...

Page 128: ...Operations Notifications Parts and Controls on the Front Describes the features on the front of the VAIO computer such as buttons and indicator lights 1 Built in camera Details 2 Built in camera indicator Details 3 LCD screen 4 Power button Power indicator Details 5 Keyboard 6 Touch pad Details 7 Charge indicator Details 8 Disc drive indicator 9 WIRELESS indicator Details 128 ...

Page 129: ...int sensor equipped models Details 19 Memory Stick Duo slot Details 20 Media access indicator Memory Stick Duo Details SD memory card Details 21 SD memory card slot Details Note The ASSIST WEB and VAIO buttons are touch sensors An unintended function may occur if you touch those buttons accidentally Related Topic Parts and Controls on the Sides Parts and Controls on the Back Parts and Controls on ...

Page 130: ...nection ports 1 Monitor port Details Open the LCD display more than 90 degrees to lift up the rear of your VAIO computer before connecting a display cable to the monitor port If the LCD display is not opened enough the display cable connector will lift up one side of your VAIO computer and make it unstable 2 Air exhaust vent 3 Security slot Depending on the security cable you use connecting the ca...

Page 131: ...o the LAN port If the LCD display is not opened enough the LAN cable connector will lift up one side of your VAIO computer and make it unstable 6 HDMI output port Details 7 USB port Details This USB port supports USB charging Details 8 Docking station port Details 9 DC IN port Details Related Topic Parts and Controls on the Front Parts and Controls on the Back Parts and Controls on the Bottom 2012...

Page 132: ...lems you might encounter when using the computer While the computer is on the ASSIST button starts VAIO Care While the computer is off the ASSIST button starts VAIO Care Rescue VAIO Care Rescue can be used to recover the computer in case of emergency for example when Windows does not start Related Topic Keeping Your VAIO Computer in Optimum Condition VAIO Care Recovering from the Recovery Area Bac...

Page 133: ...nnect an external device to your VAIO computer and turn on the computer 2 Press the F11 key repeatedly until the VAIO logo disappears The booting process from the external device starts If your VAIO computer does not boot up restart the computer and try again Note Disconnect all devices from your VAIO computer except for the external device from which you intend to boot up Some devices cannot be u...

Page 134: ... Battery pack 1 Noise Canceling Headphones 2 Extended battery pack and battery adapter 2 Docking station and AC adapter 2 1 The battery pack is installed on your computer at the time of delivery 2 Not supplied with all models Availability depends on your computer s specifications Hint No Recovery Media is included because your VAIO computer can be recovered using data stored in the hard disk drive...

Page 135: ...l Center allows you to access system information and to change settings of various kinds of functions such as display and sounds 1 Click Start All Programs and VAIO Control Center 2 Select your desired item and change the settings Hint Refer to the help file included with VAIO Control Center for more information on each option Some of the items will not be visible if you log on as a user without a...

Page 136: ... etc Launch VAIO Care just by pressing the ASSIST button and search for appropriate measures if you have any problem 1 Press the ASSIST button while your VAIO computer is on VAIO Care starts Refer to the help file included with VAIO Care for more information Hint Alternatively click Start All Programs and VAIO Care to start VAIO Care Pressing the ASSIST button while your VAIO computer is off launc...

Page 137: ... appears If the screen does not appear restart the computer and try again 2 Press the or key to select the Advanced tab 3 Press the or key to select your desired built in device and press the Enter key 4 Press the or key to select Disabled or Enabled and press the Enter key When you select Disabled The selected device is disabled When you select Enabled The selected device is enabled and can be us...

Page 138: ...rect sunlight Magnetic items or sources Heat sources such as residential heating equipment Excessive dust High humidity Poor ventilation Note The area around the air exhaust vent may become extremely hot while your VAIO computer is on Be careful before touching the area Do not place any object near the air exhaust vent that may block the vent Hint Your VAIO computer uses high frequency radio signa...

Page 139: ...to eliminate a risk of mechanical damage Hint The same considerations apply when you use an external display Notes on handling your VAIO computer Observe the following to avoid malfunctions and damage to your VAIO computer Place your VAIO computer gently on a flat surface to avoid a mechanical shock Be sure to turn off your VAIO computer before moving the computer Moving the computer that is turne...

Page 140: ...Your VAIO computer must be connected to the Internet to download the updates Windows Update Windows Update enables you to make your VAIO computer more stable 1 Click Start All Programs and Windows Update 2 Follow the on screen instructions VAIO Update VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on your VAIO computer 1 Click Start ...

Page 141: ...notices or update programs to keep your VAIO computer up to date Through the Internet VAIO Update automatically detects the update programs that are necessary for enhancing your computer s performance or new software that is available and let you download and install with simple steps 1 Click Start All Programs and VAIO Care 2 After VAIO Care starts click VAIO Software and VAIO Update Follow the o...

Page 142: ...t Before connecting a LAN cable to the LAN port pull the port cover down as illustrated below If the port cover has disengaged If the port cover has disengaged follow the instruction below to re attach it 1 Align the cover with the edge of the port 2 Push the cover down until it clicks into place Related Topic Parts and Controls on the Sides Connecting to the Internet with a Wired Connection 2012 ...

Page 143: ...Playback Backup Recovery Security Other Operations Notifications Viewing the System Information You can view the system information of your VAIO computer 1 Click Start All Programs and VAIO Control Center 2 Click System Information and System Information The system information of your VAIO computer is displayed 2012 Sony Corporation 143 ...

Page 144: ... VAIO computer into an AC outlet Details Hint The charging time varies depending on ambient temperature Note that at a low ambient temperature it takes longer time to charge the battery pack To check the battery status of your VAIO computer click the battery icon such as on battery or plugged in in the desktop notification area On rare occasions the battery icon indicates that the battery pack is ...

Page 145: ...y pack as it may cause the computer to malfunction To install the battery pack 1 Turn off your VAIO computer disconnect the power cord and all connection cables and close the LCD screen lid 2 Align the battery pack with the battery compartment and fit it into the compartment 3 Tighten the eight screws firmly with a coin Tighten the four rubber screws 1 two short metallic screws 2 and then two long...

Page 146: ...again If an extended battery pack not supplied is attached to the computer remove the extended battery pack If this does not solve the problem push and hold the battery off button for about three seconds If the problem persists remove the battery pack and install it once again Note You will lose all unsaved data if you remove the battery pack while your VAIO computer is on or in Sleep mode and not...

Page 147: ...apid Wake disabled your working data is not saved on the built in storage device when the computer enters Sleep mode Therefore if the computer is turned off during Sleep mode because for example the battery pack runs out of power or the computer is disconnected from an AC power source the working data will be lost and cannot be restored To avoid data loss be sure to save the data before the comput...

Page 148: ...r blinks differently according to conditions Lit in orange The battery pack is charging Turns off when charging is completed Blinks in orange along with the green power indicator The battery pack is running out of power Normal mode Blinks fast in orange A battery error has occurred due to a failed battery pack or an unlocked battery pack Related Topic Charging the Battery Pack Checking the Battery...

Page 149: ...ches the end of its life If the battery life has become short replace the battery pack with a new one specified by Sony Refer to the help file for more information on battery charge status and capacity decrease 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and Battery Detailed battery pack information such as charging capacity is displayed Hint Enable the battery care...

Page 150: ...VAIO computer temporarily you can use Sleep mode To extend the battery life use Sleep mode frequently If you do not intend to use the computer for an extended period of time turn off the computer Resuming the computer from Sleep mode is faster than from booting up the computer Decrease the LCD brightness of the computer screen Details Turn down the volume of the speakers and headphones Details Dis...

Page 151: ...ithout installing the battery pack as it may cause the computer to malfunction About battery discharge After battery charge the battery pack will gradually discharge over time even while not in use If it is left unused for an extended period of time the battery power may be depleted It is recommended that you recharge the battery pack before use About battery life Battery life varies depending on ...

Page 152: ...152 ...

Page 153: ... computer in addition to the installed battery pack the primary battery pack When the battery care function is disabled the battery packs charge in the following sequence 1 The primary battery pack charges to about 80 of its battery capacity then the extended battery pack starts charging 2 The extended battery pack charges to about 80 of its battery capacity then the primary battery pack starts ch...

Page 154: ...3 Plug the cable from the AC adapter 3 into the DC IN port 4 on your VAIO computer Note Do not plug more than one device into the same AC outlet The shape of the AC adapter varies depending on the model you purchased Make sure that the power plug is firmly plugged into your VAIO computer Hint You can purchase a power strip with a surge protector to help prevent damage to your VAIO computer caused ...

Page 155: ... applications 3 Click Start and the Shut down button After a short time your VAIO computer automatically turns off and the green power indicator light turns off Before closing the LCD screen lid make sure the power indicator is off Note An improper shutdown may cause loss of unsaved data or your VAIO computer to malfunction To disconnect your VAIO computer completely from an AC power source turn o...

Page 156: ...ur seconds your VAIO computer will not turn on Press the Power button lightly and release it immediately when the power indicator light turns on Do not use your VAIO computer without installing the battery pack as it may cause the computer to malfunction When opening the LCD screen lid do not hold the built in camera as it may cause your VAIO computer to malfunction Built in camera equipped models...

Page 157: ...n the computer screen is selected as the display output your VAIO computer enhances its graphics performance by using the graphics accelerator on the connected docking station supplied or optional External Display mode You can extend your desktop across multiple external displays connected to your VAIO computer or the docking station When you use both the computer screen and the external display c...

Page 158: ...mputer is unstable it may not resume from Sleep mode The following operations are recommended Before placing your VAIO computer into Sleep mode save your files and close running software Shut down your VAIO computer periodically Depending on the condition of Windows your VAIO computer cannot enter Sleep mode If your VAIO computer enters Sleep mode while running a task such as DVD writing the task ...

Page 159: ...ot use any other AC adapter as it may cause a malfunction Do not connect the AC adapter to a power conversion device such as a travel power converter It may cause overheating or a malfunction If the AC adapter cable becomes damaged or broken do not use it When using a docking station supplied or optional be sure to use the specified AC adapter Otherwise any unsaved data will be lost Notes on turni...

Page 160: ...Restarting Your VAIO Computer After changing the settings or installing software on your VAIO computer you may be required to restart the computer 1 Save your data and close all running software applications 2 Click Start arrow next to the Shut down button and Restart Your VAIO computer will restart Related Topic Turning on Your VAIO Computer Shutting Down Your VAIO Computer 2012 Sony Corporation ...

Page 161: ...and Sound and Power Options 2 Select your desired power plan 3 If you want to change the power plan settings click Change plan settings on the right of your desired power plan in the Power Options window By clicking Change advanced power settings you can change the advanced settings Refer to Windows Help and Support for more information on the power plan settings Hint The power status icon indicat...

Page 162: ... turn off automatically Doing this will erase all unsaved data Close the LCD screen lid and leave the computer unused for a few seconds To return to Normal mode 1 Press the Power button Note By default your VAIO computer automatically enters Hibernate mode when the battery pack becomes weak However depending on the currently running software and connected devices Windows may not allow their tasks ...

Page 163: ...Changing the Rapid Wake Sleep Mode Settings 2012 Sony Corporation 163 ...

Page 164: ...ed to each access point by default Make sure the default security key has been changed to protect data from unauthorized use If you cannot find the default security key refer to the manual that came with your access point If you enter a wrong security key follow these steps to re enter the security key 1 Click Start and Control Panel 2 Click Network and Internet and Network and Sharing Center 3 Cl...

Page 165: ...nternet connection services are available You can select from among the services according to your preference for example communication speed or a usage fee For detailed information on a variety of connection services contact Internet Service Providers ISPs Fiber to the Home FTTH Cable modem Digital Subscriber Line DSL Satellite Dial up Related Topic Connecting to the Internet with a Wired Connect...

Page 166: ... cable not supplied Connect one end of a LAN cable to the LAN port on the computer and the other end to your network For information on peripheral devices required for LAN access ask your Internet Service Provider ISP or refer to the manual that came with your modem For information on how to connect your VAIO computer to the network refer to your ISP s instructions or the manual that came with the...

Page 167: ...of technology used Refer to the specifications to find out about the configuration of the computer IEEE 802 11a Frequency band 5 GHz Exclusive to models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g Frequency band 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b IEEE 802 11n Frequency band 2 4 GHz 5 GHz For models compliant with the IEEE ...

Page 168: ...s point for more information For a quick and easy connection to the wireless LAN When the first time you connect your VAIO computer to the Internet using the wireless LAN at home or connect the computer to a public wireless network hotspot use VAIO Easy Connect that helps you establish a connection to the wireless LAN quickly and easily 1 Click Start All Programs VAIO Easy Connect and follow the o...

Page 169: ...etworks if Disabled is selected for the LAN port in the BIOS setup screen In such a case change the BIOS setting Details Do not plug a telephone cable into the LAN port on your VAIO computer If the computer is connected to the one of the networks or the LAN port is connected to the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Any network ex...

Page 170: ... 2012 Sony Corporation 170 ...

Page 171: ...Connections Settings Playback Backup Recovery Security Other Operations Notifications Launching the Web Browser WEB Button By pressing the WEB button you can launch the default web browser Even when your VAIO computer is off pressing the WEB button starts Windows and launches the web browser 2012 Sony Corporation 171 ...

Page 172: ...epending on radio conditions The data transfer rate specified in the specification is the theoretical maximum and may not reflect actual data transfer rate Actual communication speed may not be as fast as the one displayed on your VAIO computer The 2 4 GHz wireless LAN and 5 GHz wireless LAN frequency bands are not communicable with one another The data transfer rate of IEEE 802 11g and IEEE 802 1...

Page 173: ...e In addition based on the ratified IEEE 802 11i standard WPA2 provides government grade security by implementing the National Institute of Standards and Technology NIST FIPS 140 2 compliant AES encryption algorithm and 802 1X based authentication WPA2 is backward compatible with WPA Related Topic About the Wireless LAN Standards Before Using the Wireless LAN Starting Wireless LAN Communications S...

Page 174: ...con in the desktop notification area 5 Select the desired access point and click Connect After the connection is established Connected appears in the selected wireless access point field If you cannot find the desired access point click Refresh If a security key Details entry window appears enter the security key as required and click OK Note that security keys are case sensitive Note On IEEE 802 ...

Page 175: ...IO computer Related Topic About the Wireless LAN Standards Before Using the Wireless LAN Stopping Wireless LAN Communications Notes on Using the Wireless LAN Function About a Security Key for a Wireless LAN 2012 Sony Corporation 175 ...

Page 176: ... it to Off in the VAIO Smart Network window The wireless LAN function is disabled and the WIRELESS indicator light turns off Note Do not disable the wireless LAN function while accessing remote documents files or resources as it may result in data loss Hint When another wireless communication function is enabled in the VAIO Smart Network window the WIRELESS indicator light on your VAIO computer st...

Page 177: ...ter is connected to the Internet click Start All Programs Trend Micro Titanium Maximum Security 2012 and Trend Micro Titanium Maximum Security 2012 2 Follow the on screen instructions McAfee 1 Make sure your VAIO computer is connected to the Internet click Start All Programs McAfee and McAfee Internet Security or McAfee Total Protection 2 Follow the on screen instructions Kaspersky Internet Securi...

Page 178: ... no check mark next to the icon select it and click Set Default 6 Click OK To change the sound rate and bit depth The sound rate and bit depth of the digital audio output signal should be set according to your digital audio device Follow these steps 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Sound 4 Click the Playback tab 5 Select the icon of your HDMI device or OPTICAL OUT...

Page 179: ...r headphones to your VAIO computer 1 Connect external speakers to the headphones jack Details with a speaker cable not supplied Note Turn down the volume of the speakers before turning them on The noise canceling function is not effective for sound output through external speakers or third party headphones Hint Refer to the manual that came with your speakers or headphones Related Topic Adjusting ...

Page 180: ...nd output to the HDMI output Details 3 Turn on the TV and set its input to the HDMI input 4 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 5 Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound decoder device and the other end to the HDMI output port on your VAIO computer Hint You can adjust the ...

Page 181: ...bled Right click off in the desktop notification area and enable the noise canceling function Hint When the noise canceling function does not seem to be working unplug the noise canceling headphones and then plug them back again If you feel that the noise canceling function is less effective you can adjust the effect of the function Right click on in the desktop notification area and adjust the ef...

Page 182: ...vity function to be less effective You may hear a slight hissing noise while the noise canceling function is enabled This is the operating noise of the noise canceling function and does not indicate a malfunction You may feel that the noise canceling function is less effective or that ambient noise is even louder depending on the type of noise or the degree of quietness in your environment In such...

Page 183: ...position or pushing them deep into the ears A pair of medium size earbuds is attached to the headphones at the time of delivery If you feel that the earbuds do not fit in your ears replace them with an extra pair in small or large size Related Topic Connecting the Noise Canceling Headphones Noise canceling headphones supplied models 2012 Sony Corporation 183 ...

Page 184: ... volume using the Fn key 1 Press the F3 key while holding down the Fn key The volume is turned down To increase the volume using the Fn key 1 Press the F4 key while holding down the Fn key The volume is turned up Hint You can press the Fn F2 keys to turn off the speakers and headphones Press the Fn F2 keys once more to turn on the volume You can also press the Fn F4 keys to turn on the volume Rela...

Page 185: ...ound 3 Click Adjust system volume under Sound 4 Move a slider in Device up and down to your desired volume level When the volume is turned off click Deactivate muting to turn on the volume When the volume has been minimized turn the volume up with the slider To turn off the Windows startup sound 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Sound 4 Click the Sounds tab 5 Click...

Page 186: ...ith an HDMI cable Details 2 Turn on the TV 3 Double click HDMI Resolution Settings in the desktop notification area The settings window appears 4 Click the Select Resolution tab to select the desired resolution and then click Apply After a few seconds the selected resolution is applied 5 If the computer image does not fit the displayable region of the TV click the Adjust Resolution tab to adjust t...

Page 187: ...y for updates To hear sound from a device connected to the HDMI output port you need to change the sound output device For detailed instructions see Changing the Sound Output Device Details You cannot use the HDMI output port and the monitor port on your VAIO computer at the same time Hint Your VAIO computer is compliant with the High bandwidth Digital Content Protection HDCP standard and capable ...

Page 188: ...Selecting the Graphics Mode 2012 Sony Corporation 188 ...

Page 189: ... then press the Enter key Details The screen image of the computer is displayed on the external display or the projector 4 If necessary connect the external display or the projector to the headphones jack on your VAIO computer 5 with a speaker cable 4 not supplied Note You cannot use the monitor port and the HDMI output port on your VAIO computer at the same time Some external display and projecto...

Page 190: ... 2012 Sony Corporation 190 ...

Page 191: ...he LCD screen or its edges when opening the LCD screen lid or lifting your VAIO computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction When opening the computer hold the base with one hand and gently lift the LCD screen lid with the other To carry the computer with the lid open be sure to hold the computer with bo...

Page 192: ...r because the computer screen is blank To switch the display output to the computer screen press the P key twice while holding down the Windows key and then press the Enter key When an docking station supplied or optional is connected to your VAIO computer be sure to close certain running software applications such as game software video playback software or web browsers before changing a display ...

Page 193: ...If you set different colors on each display do not expand a single window across two displays or your software may not work properly Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with the Multiple Monitors settings High screen resolution and high color depth may not be displayed correctly Set fewer colors or a lower resolut...

Page 194: ...ams and VAIO Control Center 2 Click Display and Automatic Brightness Settings The settings window appears Follow the on screen instructions to change the settings Hint During the setup or recovery process the automatic brightness adjustment function may not work and the LCD brightness may change regardless of ambient light intensity Ambient light intensity is measured by the ambient light sensor B...

Page 195: ... 1 Press the Fn F5 key or Fn F6 keys To decrease lighting intensity keep pressing the Fn F5 keys To increase lighting intensity keep pressing the Fn F6 keys When you press the keys the brightness indicator is displayed for a few seconds Hint The LCD brightness setting is retained even after your VAIO computer is turned off and restarted Related Topic Adjusting the LCD Brightness Automatically Comb...

Page 196: ...ck on the desktop and select Screen resolution 2 Click the current screen resolution next to Resolution and move the slider to change the screen resolution Note You may not be able to play high resolution videos depending on the amount of video memory on your VAIO computer In such a case lower the screen resolution Do not change the display resolution while using video image software or playing DV...

Page 197: ...and operations 1 Connect a docking station to your VAIO computer 2 Connect a 3D TV to your VAIO computer or the docking station 3 Press the Fn F7 keys and click Settings 4 Select External Display mode and change the display output to only the 3D TV connected to the HDMI output port 5 Start the Blu ray Disc playback software 6 Insert Blu ray Disc media into the optical disc drive slot Details Note ...

Page 198: ... a password required for authentication should be identified to register both devices Once a device is registered there is no need to re enter the passkey Your VAIO computer can prevent unauthorized BLUETOOTH devices from finding it and control which devices are allowed to connect with it For details click Start and Help and Support to open Windows Help and Support and then enter BLUETOOTH in the ...

Page 199: ...vices without cables at a range of up to 33 feet 10 meters in an open area One BLUETOOTH device can connect with up to seven devices via wireless network to exchange data When a device requires connection to another device it sends out an inquiry to neighboring BLUETOOTH devices If any device responds to the inquiry the two devices can connect with each other Related Topic Communicating with Anoth...

Page 200: ...nnection 5 Click Add a device Your VAIO computer searches for devices and displays a device list Follow the on screen instructions to register your device Note Depending on the BLUETOOTH device it may take some time for your VAIO computer to find the device If your device does not appear in the list repeat the procedure to have the device ready for connection for example pressing the button for co...

Page 201: ...ey of a BLUETOOTH device refer to the manual that came with the device If no BLUETOOTH passkey is entered for a certain time the connection process will be terminated for security In this case try again Related Topic About the BLUETOOTH R Function BLUETOOTH equipped models Stopping BLUETOOTH R Communications BLUETOOTH equipped models Notes on Using the BLUETOOTH R Function BLUETOOTH equipped model...

Page 202: ...udes existence of walls and materials of such walls Device configuration Software in use Radio conditions Communications may be cut off depending on radio conditions If your VAIO computer is compliant with BLUETOOTH high speed technology and you intend to use it for high speed communications enable both the wireless LAN and BLUETOOTH functions on the computer Large files may occasionally be corrup...

Page 203: ...equipped models Stopping BLUETOOTH R Communications BLUETOOTH equipped models About BLUETOOTH R Security BLUETOOTH equipped models Notes on Using the Wireless LAN Function 2012 Sony Corporation 203 ...

Page 204: ...evice that is communicating with your VAIO computer 2 In the VAIO Smart Network window click the switch next to BLUETOOTH to toggle it to Off Hint When another wireless communication function is enabled in the VAIO Smart Network window the WIRELESS indicator light on your VAIO computer stays on Related Topic About the BLUETOOTH R Function BLUETOOTH equipped models Communicating with Another BLUETO...

Page 205: ...nal drive into an AC outlet 1 2 Plug one end of a USB cable 3 not supplied into the USB port 2 and the other end to the external drive Details Note Be sure to connect an external drive to a power source with an AC adapter if supplied Hint You may need to install a software driver depending on the external drive you use In addition procedures to connect and use an external drive vary depending on t...

Page 206: ... Asia Taiwan South Korea Hong Kong 4 Central America South America Mexico Australia New Zealand 5 North Africa Asia Russia Ukraine Belarus India 6 China 7 Reserved for future use 8 International aircraft international cruise ship international conference hall etc Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc...

Page 207: ...e to keep the disc clean Sony assumes no liability for any problems and damages to discs arising out of adhesive labels affixed to discs Refer to the manual carefully that came with the label software or label paper and use the labels under your responsibility To take proper care of discs For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out as...

Page 208: ...s illustrated below Data is recorded on the underside no label Note Slide the disc straight into the slot without applying excessive pressure to the disc Make sure there is no disc inserted in the optical disc drive before inserting a disc into the slot To remove a disc 1 Press the disc eject button 1 The disc slides out Note Do not forcibly pull out the disc from the optical disc drive before it ...

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Page 210: ...lay Notes on playing recorded discs on other players Some CD players may not be able to play audio CDs created with CD R or CD RW media Some DVD players may not be able to play DVDs created with DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media Blu ray Disc recorders that support only BD RE Ver 1 0 cannot play BD R or BD RE media created with your VAIO computer Blu ray Disc Drive with D...

Page 211: ...e optical disc drive supports playback and or recording of the following media Playback and recording CD R RW 1 DVD R RW DVD R RW DVD R DL Double Layer DVD R DL Dual Layer DVD RAM 2 3 Playback only CD ROM DVD ROM For Blu ray Disc TM Drive with DVD SuperMulti equipped models The optical disc drive supports playback and or recording of the following media Playback and recording CD R RW 1 DVD R RW DV...

Page 212: ... or dual layer and DVD RW media DVD Video Recording format data can be written to DVD R single layer or dual layer DVD RW and DVD RAM media Writable media differ depending on the disc burning software you use Refer to the help file included with the software for more information It is recommended that you use Sony branded media DVD R DVD RW DVD R DVD RW CD R CD RW BD R or BD RE You cannot write da...

Page 213: ... copyright protection you do not need to update the AACS key You can update the AACS key for the Blu ray Disc recording or playback software installed on your VAIO computer for five years after purchase After that we will inform you about the update on the support website Region settings are required for some contents of DVD and BD ROM Disc media If the region setting on the optical disc drive doe...

Page 214: ...t and USB Charging Settings to enable the settings 3 Connect a USB device to the USB port with the mark printed around it If charging does not start even when you connect a USB device to the USB port that supports USB charging disconnect and connect the device Note With the USB charging settings enabled power consumption when your VAIO computer is off or in Hibernate mode or Sleep mode increases b...

Page 215: ...er to the manual that came with the USB device for more information In order to print documents be sure the USB printer is compatible with your version of Windows Before disconnecting USB speakers from your VAIO computer stop DVD or music playback or turn off the computer If you disconnect the USB speakers during playback it may cause a malfunction For information on how to remove a USB device ref...

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Page 217: ...d your fingerprint by swiping the finger across the fingerprint sensor in place of entering the Windows password See Creating Changing Removing Your Windows Password Details for more information on the Windows password 1 Swipe the registered finger across the fingerprint sensor when the Windows log on screen appears Details The Windows logon process starts Hint You can close the fingerprint authen...

Page 218: ...ied out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management A fingerprint sensor may malfunction or be damaged if you scratch its surface with A solid or sharp pointed object Fine objects for example swiping a finger covered with dirt across the fingerprint sensor Discharge static electricity from your finger by touching a metallic object ...

Page 219: ...er your fingerprint in advance 1 Click Start All Programs AuthenTec TrueSuite and AuthenTec TrueSuite 2 Follow the on screen instructions If the Windows password setting window appears set the Windows password Note Register more than one fingerprint in case that the fingerprint sensor fails to recognize the registered fingerprint due to your finger conditions such as when the finger is injured Fin...

Page 220: ...ains how to register and scan your fingerprint for user authentication 1 Place the top joint of your finger flat in the center of the fingerprint sensor 1 2 Swipe your finger perpendicularly across the fingerprint sensor Note Do not lift your finger off the fingerprint sensor while swiping Fingerprint registration may fail if you move your finger too quickly or too slowly Let the fingerprint senso...

Page 221: ... onto Windows Details Website Log On for quick web site access Once you have registered your user information user accounts passwords etc for web sites in Website Log On you can substitute fingerprint authentication for entering information required to access the password protected web sites Note You may not be able to use the Website Log On feature depending on the web site you access Quick Launc...

Page 222: ...O Control Center 2 Click Keyboard and Mouse and Backlit Keyboard The settings window appears Follow the on screen instructions to change the settings Hint You can set the keyboard backlight to automatically turn on and off according to ambient light intensity If you enable this function you can also set a time period to turn off the keyboard backlight after inactivity of keyboard operations Ambien...

Page 223: ...on Assignment VAIO Button You can change the current task assigned to the VAIO button Details To change the button assignment you need to log onto your VAIO computer as a user with administrative rights such as a computer administrator 1 Press and hold down the VAIO button The settings window appears 2 Change the current task to your desired one You can select a task from the list 3 Click OK 2012 ...

Page 224: ...ails To decrease lighting intensity press the Fn F5 keys To increase lighting intensity press the Fn F6 keys Fn F7 Switches the display output to an external display Press the Fn F7 keys several times to select the desired display output destination and then press the Enter key to confirm Details Computer only Displays the image only on the computer screen Duplicate Displays the same images on the...

Page 225: ...r including LCD and CPU Hibernate mode Fn Num Lk Num Lock Activates the numeric keypad to enter numbers Fn Scr Lk Scroll Lock Works differently depending on the software you use Refer to the help file included with the software for more information Fn Pg Up Page Up Goes to the previous page Fn End End Moves the cursor to the end of a line or page Fn Pg Dn Page Down Goes to the next page Fn Home Ho...

Page 226: ...n the Touch Pad You can disable the tapping function to avoid unintentional movements of the pointer caused by a light touch on the touch pad 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Mouse under Devices and Printers 4 Click the Device Settings tab and click Settings 5 Click to clear the Tapping check box 6 Click OK Related Topic Using the Touch Pad Enabling Disabling the ...

Page 227: ...disable the touch pad on your VAIO computer 1 Press and hold down the Fn key and press the F1 key Each time you press the keys the touch pad is enabled disabled Hint Be sure to connect a mouse before disabling the touch pad If you disable the touch pad before connecting a mouse you will be able to use only the keyboard for pointing operations Related Topic Using the Touch Pad Disabling the Tapping...

Page 228: ...ve the pointer and with the pointer on your desired item or object press the left button zone once To double click Slide your finger on the active zone to move the pointer and with the pointer on your desired item or object press the left button zone twice quickly To right click Slide your finger on the active zone to move the pointer and with the pointer on your desired item or object press the r...

Page 229: ...g the pointer On the software that supports the back forward function such as a web browser put three fingers on the active zone and slide them from side to side to perform the back forward operation without moving the pointer Flick the fingers left to turn the page back and flick them right to turn the page forward Note The scroll function and the back forward function may not work depending on t...

Page 230: ...nter a password if it has already been set The BIOS setup screen appears If the screen does not appear restart the computer and try again 2 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 3 Leave the Enter New Password and Confirm New Password fields blank and press the Enter key 4 Press the...

Page 231: ...nt to change For example enter your machine password to change a machine password The BIOS setup screen appears If the screen does not appear restart the computer and try again 2 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 3 Enter the password and press the Enter key To change the passwo...

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Page 233: ...Programs and VAIO Control Center 2 Click System Information and Fast BIOS Startup Settings to enable the settings Note Observe the following after you enable the settings The VAIO logo does not appear when you turn on your VAIO computer You can boot your VAIO computer only from the built in storage device and an external device See Booting Your VAIO Computer from External Devices Details for more ...

Page 234: ... light is on while the built in camera is in use Hint The software installed on your VAIO computer varies depending on the computer s configurations 1 Built in camera 2 Built in camera indicator 3 Built in microphone monaural To make a video call using Windows Live Messenger 1 Click Start All Programs and Windows Live Messenger You need to sign in to Windows Live Messenger to make a video call To ...

Page 235: ...Notes on the Built in Camera Built in camera equipped models 2012 Sony Corporation 235 ...

Page 236: ...t in camera as it may cause poor quality images Do not let direct sunlight enter the lens of the built in camera regardless of your VAIO computer s power state as it may cause the camera to malfunction Care and cleaning of the built in camera If the area on and around the built in camera is soiled gently wipe it with a soft cloth such as a lens cleaning cloth Do not rub the area too hard as it can...

Page 237: ...ipped models The Trusted Platform Module TPM provides you with basic security functions such as the data encryption and restore features to enhance your computer security TPMs are defined by Trusted Computing Group TCG You can use the TPM on the following software applications to encrypt your data Infineon TPM Professional Package BitLocker Drive Encryption referred to as BitLocker Windows 7 Ultim...

Page 238: ...O logo disappears The BIOS setup screen appears If the screen does not appear restart the computer and try again 2 Press the or key to select the Security tab and change the Change TPM State setting to Enable 3 Press the or key to select Boot and change the External Device Boot setting to Enabled 4 Change the boot device order to put Internal Hard Disk Drive in Boot Priority before External Device...

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Page 240: ... click Start All Programs Infineon Security Platform Solution and Help to open the help file then configure the settings as necessary To encrypt your data with Infineon TPM Professional Package after the settings see Notes on Encrypting Your Data Infineon TPM Professional Package Details Note Be sure to initialize the TPM with Infineon TPM Professional Package when you use BitLocker and Infineon T...

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Page 242: ...file attributes read only hidden and system unless necessary Do not encrypt the Users folder and the account folder in the Users folder all together Notes on encrypting key files or files on the Personal Secure Drive If you encrypt files in the following folders using the EFS under these conditions the TPM software has been installed on your VAIO computer the TPM has been initialized and the EFS h...

Page 243: ..._ Your computer name The SPSystemBackup_ Your computer name xml file is created in a subfolder of the folder being created Emergency recovery token file Default file name SPEmRecToken xml Password reset token file Default file name SPPwdResetToken xml Consolidated emergency recovery password reset token file Default file name SPToken_ Your computer name xml Password reset secret file Default file ...

Page 244: ...tails to prevent unauthorized users from changing the TPM settings Notes on data management with the TPM The TPM security feature on your VAIO computer does not ensure complete security of your data and hardware Sony assumes no liability for any problems and damage arising out of your use of or inability to use the TPM Back up your data on the TPM or the built in storage device before sending your...

Page 245: ...e and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras and other devices Because it is removable it can be used for external data storage For the latest information about Memory Stick visit http www sony net memorycard Related Topic Compatible Memory Stick Inserting Removing Memory Stick Formatting Memory Stic...

Page 246: ...tick Micro M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Your VAIO computer has been tested and found compatible with any Sony branded Memory Stick of up to 32 GB available as of January 2012 However Memory Stick compatibility is not guaranteed in all cases Except for...

Page 247: ...tick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick slot 2 Carefully slide Memory Stick into the slot until it clicks into place Details 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format The Format Memory Stick window appears 5 Click Restore device defaults The size of the allocation unit and file system will change to default...

Page 248: ...D memory card icon will appear in the Computer window after you insert the card into the slot Note Be careful not to insert an SD memory card with wrong orientation If you force it into the slot upside down the slot may be damaged Refer to the manual that came with the SD memory card for more information The SD memory card icon will not appear in the Computer window until you insert the card into ...

Page 249: ...Notes on Using SD Memory Cards 2012 Sony Corporation 249 ...

Page 250: ...tick icon will appear in the Computer window after you insert Memory Stick into the slot If Memory Stick cannot be inserted easily remove it gently and verify you are inserting it in the proper direction Be sure to hold Memory Stick with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your VAIO computer or the media do not force Memory Stick into the sl...

Page 251: ...Related Topic About Memory Stick Compatible Memory Stick Formatting Memory Stick Notes on Using Memory Stick 2012 Sony Corporation 251 ...

Page 252: ... When carrying an SD memory card be sure to put it in its case to avoid static electricity Before using an SD memory card with a device other than a computer such as a digital camera or a portable audio format initialize the SD memory card using the device Some devices may not support the file format for computers and show you a message that recommends you to format the SD memory card In this case...

Page 253: ...Related Topic Inserting Removing SD Memory Cards 2012 Sony Corporation 253 ...

Page 254: ...ckup copy of important data Stored data may be lost or corrupted if You remove Memory Stick or turn off your VAIO computer while the media access indicator light is on You use Memory Stick at a place where static electricity or electrical noise may disturb the card When carrying Memory Stick be sure to put it in its case to avoid static electricity Before using Memory Stick with a device other tha...

Page 255: ... Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Keep Memory Stick Micro and M2 Duo adaptors away from children They are harmful if swallowed Related Topic About Memory Stick Compatible Memory Stick Inserting Removing Memory Stick Formatting Memory Stick 2012 Sony Corporation 255 ...

Page 256: ...on on the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Create a password for your account Change your password or Remove your password 5 Follow the on screen instructions to enter your password and then press the Enter key Note Do not forget your password Write down the password and keep it in a secure place...

Page 257: ...y problem operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly 1 See other sections in this on screen manual 2 Start VAIO Care and perform necessary operations 3 Visit the VAIO online support website and find necessary information Related Topic Keeping Your VAIO Computer in Optimum Condition VAIO Care Read...

Page 258: ...Recovery Area Your built in storage device contains the recovery area where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery area and the total volume of the C drive are displayed in the Disk 0 row in the center...

Page 259: ...tages such as separating the system files from your data files Your VAIO computer has only one partition C drive as the factory default setting If you want to store data in another partition such as D drive change the partition size and create a new partition You can create partitions during recovery For more information on how to create partitions see Creating Partitions during Recovery Details N...

Page 260: ...lect recovery type appears 3 Click Custom recovery Resize C and create D drive 4 Enter the C drive size and click Next 5 Follow the on screen instructions Note Your VAIO computer does not support the windows feature to create partitions If you create partitions during recovery all data on your built in storage device will be erased If you reduce the partition size of the C drive Recovery Media cre...

Page 261: ... your VAIO computer is off to start VAIO Care Rescue 2 Click Tools and Start advanced recovery wizard Follow the on screen instructions until a screen to select recovery type appears 3 Select an option except for Custom recovery C drive only 4 Click to clear the Create a dedicated partition to enable Rapid Wake check box or the Use space on the SSD to enable Rapid Wake check box in the Additional ...

Page 262: ... external optical disc drive not supplied to the computer Details If an AC adapter is supplied with the external optical disc drive plug the AC adapter into a power source 3 Insert the disc into the optical disc drive or connect the USB flash drive not supplied to the USB port while your VAIO computer is in Normal mode Note If your VAIO computer is equipped with the USB port that is compliant with...

Page 263: ...my VAIO computer Use the following software VAIO Care Creating Recovery Media Checking your computer hardware VAIO Care Rescue Rescuing backing up your data Recovering your VAIO computer Erasing all the data on your built in storage device Hint Refer to the help file included with VAIO Care and VAIO Care Rescue for more information What is a recovery area The recovery area on the built in storage ...

Page 264: ...Creating Recovery Media Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery 2012 Sony Corporation 264 ...

Page 265: ...odel without a built in optical disc drive connect an external optical disc drive not supplied to your VAIO computer Details If an AC adapter is supplied with the external optical disc drive plug the AC adapter into a power source 3 Click Start All Programs and VAIO Care If the User Account Control window appears click Yes Hint If you are currently logged onto your VAIO computer as a standard user...

Page 266: ...ts or dust on the surface may cause read write errors Depending on the model you purchased you may not be able to create Recovery Media using optical discs except DVD R due to disk space shortage Refer to the help file included with VAIO Care beforehand when you use a USB flash drive as Recovery Media Related Topic About Recovery Recovering from the Recovery Area Recovering from Recovery Media Not...

Page 267: ...recovery process until the process is complete If you have forgotten the password and cannot start the recovery process contact an authorized Sony service support center to reset it A reset fee will be charged Notes on software Recovering your VAIO computer can restore only the preinstalled software The software that has been installed on your own or the data you have created since purchase cannot...

Page 268: ...al mode Note If your VAIO computer is equipped with the USB port that is compliant with the USB 2 0 standard connect a USB device to the port 3 Turn off your VAIO computer and turn it on once again If you are using the external optical disc drive or the USB flash drive press the F11 key repeatedly until the VAIO logo screen disappears The Windows Boot Manager screen is displayed If the screen does...

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Page 270: ...VAIO Care Rescue If the Edit Boot Options window is displayed press the Enter key VAIO Care Rescue starts Hint If the display language selection window appears select your desired language and click OK 2 Click Start recovery wizard 3 Follow the on screen instructions Note If you want to use the hard disk drive encryption features disable Rapid Wake by performing the custom recovery to avoid leavin...

Page 271: ...e various data stored on your built in storage device To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly If you can start Windows back up and restore your data with the Windows feature To use the feature click Start Control Panel System and Security and Backup and Restore Related Topic About Types of Backup Backing Up Your Data when Y...

Page 272: ...r change Windows settings your VAIO computer may have some problems such as slow response unable to launch software etc You can create a restore point before such an installation or setting change to restore your system to an earlier point in time if it has a problem For details on a restore point see Creating a Restore Point Details Note We will not restore or compensate for any lost or damaged d...

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Page 274: ...on feature before using Rescue Data to back up and restore your data However rescued files which are not encrypted on the built in storage device can be easily accessed by unauthorized users using Recovery Media and this software Therefore after using the software be sure to set the power on or hard disk password enable the Windows hard disk drive encryption feature and keep the Recovery Media in ...

Page 275: ... driver Related Topic About Backup About Types of Backup Restoring Your Data with VAIO Data Restore Tool Creating a Restore Point Restoring System Files Using the Restore Point when You cannot Start Windows 2012 Sony Corporation 275 ...

Page 276: ...estore points are created automatically for example when you install a software driver However we recommend that you create a new restore point manually using Control Panel before installing any software or software drivers on your VAIO computer Refer to Windows Help and Support for information on creating a restore point Related Topic About Backup About Types of Backup Backing Up Your Data when Y...

Page 277: ...VAIO computer and turn it on once again If you are using an external optical disc drive or a USB flash drive press the F11 key repeatedly until the VAIO logo screen disappears The Windows Boot Manager screen is displayed 3 Press the or key to select Repair Windows 7 and press the Enter key 4 Select a keyboard layout and click Next If the appropriate keyboard layout is not selected you may not be a...

Page 278: ...l window appears click Yes Hint If you are currently logged onto your VAIO computer as a standard user you may be prompted to enter an administrator name and password 3 Follow the on screen instructions Note To restore copyright protected data such as music files organized by digital media playback software use a backup tool specified by the software you used to import such data Sony does not guar...

Page 279: ...ough the use of computers and office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following websites http www energystar gov USA http www eu energystar org Europe This computer is designed in compliance with the ENERGY STAR standards and delivered wit...

Page 280: ...ngs Playback Backup Recovery Security Other Operations Notifications About the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Related Topic Read This First 2012 Sony Corporation 280 ...

Page 281: ...e device is damaged the data cannot be restored To prevent losing data you should be careful when handling your VAIO computer To avoid damaging your built in storage device Do not subject your VAIO computer to sudden movements Keep your VAIO computer away from magnets Do not place your VAIO computer in a location subject to mechanical vibration or in an unstable position Do not turn off the power ...

Page 282: ...nding on external devices or software in use If your VAIO computer or the AC adapter becomes extraordinarily hot turn off the computer unplug the AC adapter remove the battery pack if it is removable and then contact an authorized Sony service support center Power source Do not place heavy objects on the power cord or this could cause a fire To disconnect the power cord pull it out by holding the ...

Page 283: ...owerDVD is trademark of CyberLink Inc NVIDIA and 3D Vision are registered trademarks and or trademarks of NVIDIA Corporation in the United States and other countries ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft Inc ArcSoft WebCam Companion is a trademark of ArcSoft Inc AMD the AMD Arrow logo ATI and combinations thereof Radeon AMD Phenom AMD Turion AMD Athlon AMD Virtualizatio...

Page 284: ...Not all the software listed above may be delivered with your model 2012 Sony Corporation 284 ...

Page 285: ...or clean off with a lightly wet cloth and then wipe remaining moisture away with a dry cloth Do not use solvents such as benzine acetone alcohol thinner or commercially available cleaners as these may cause damage to the surface or coating of your VAIO computer Use an air duster for precision equipment to blow off debris and dust underneath the keys keycaps Do not remove any keycap from the keyboa...

Page 286: ...d from a digital audio device connected to the digital output port such as the HDMI output port What should I do if I do not hear sound from speakers or headphones What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work What should I do if sound interruptions occur during video or audio playback 2012 Sony Corporation 286...

Page 287: ...TH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I exchange business card data with a smartphone or a mobile phone Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I log onto my VAIO computer as a use...

Page 288: ...rity Peripheral Devices CD DVD BD What should I do if I cannot play a disc or dropped frames and or sound interruptions occur during playback What should I do if I cannot remove the disc from the optical disc drive Why can t I write data to a disc Why does it take time to write data to DVD writable media 2012 Sony Corporation 288 ...

Page 289: ...Network Internet Backup Recovery Security Peripheral Devices Computer Why does the System Properties window display a slower CPU speed than the maximum Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2012 Sony Corporation 289 ...

Page 290: ...evices Floppy disk What should I do if I cannot boot my VAIO computer from the floppy disk drive You might be looking for the following topics What should I do if I cannot remove my floppy disk What should I do if I cannot save data on my floppy disk What should I do if my VAIO computer does not recognize the floppy disk 2012 Sony Corporation 290 ...

Page 291: ...rnet Backup Recovery Security Peripheral Devices Keyboard What should I do if I cannot enter certain characters with my keyboard What should I do if my VAIO computer screen freezes What should I do if my keyboard configuration is wrong What should I do if the pointer does not move 2012 Sony Corporation 291 ...

Page 292: ...overy Security Peripheral Devices Memory card Why can t I write data to a memory card Why can t I write data to an SD memory card Why can t I write data to Memory Stick Why doesn t the memory card icon appear in the Computer window Why doesn t the Memory Stick icon appear in the Computer window 2012 Sony Corporation 292 ...

Page 293: ...Peripheral Devices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2012 Sony Corporation 293 ...

Page 294: ...curity Peripheral Devices Software Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder You might be looking for the following topics What should I do if my game software does not work or it keeps crashing 2012 Sony Corporation 294 ...

Page 295: ...o if I cannot charge the device connected to the USB port that supports USB charging You might be looking for the following topics What should I do if I cannot print a document What should I do if I cannot remove my floppy disk What should I do if I cannot save data on my floppy disk What should I do if my VAIO computer does not recognize the USB device What should I do if my VAIO computer does no...

Page 296: ...ubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer Why doesn t the VAIO logo appear when I turn on my VAIO computer 2012 Sony Corporation 296 ...

Page 297: ...ting that the battery pack is incompatible or has been incorrectly installed after which my VAIO computer enters Hibernate mode Why can t I fully charge my battery pack Why doesn t my VAIO computer enter Hibernate mode when the battery pack is running out of power Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2012 Sony Corpora...

Page 298: ...ral Devices Camera What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker Why are captured images poor in quality Why does the viewfinder show no images or poor quality images Why is the video input from the built in camera suspended momentarily 2012 Sony Corporation 298 ...

Page 299: ... VAIO computer screen freezes What should I do if my computer screen goes blank What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port What should I do if no image is displayed on my external display or TV screen What should I do if some items do not fit on the computer screen What should I do if the top bottom and sides of images are not di...

Page 300: ...etwork Internet Backup Recovery Security Peripheral Devices HDMI What should I do if 3D images are not displayed on my 3D TV connected to the HDMI output port What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port 2012 Sony Corporation 300 ...

Page 301: ... the Internet What should I do if I cannot find the VAIO Smart Network icon in the desktop notification area What should I do if I cannot play back movies or audio tracks received via wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the wireless LAN function What should I do if I do not know the SSID or security key for the access p...

Page 302: ...oubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Microphone What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work 2012 Sony Corporation 302 ...

Page 303: ... does not turn on the power indicator light does not turn on in green What should I do if my VAIO computer does not turn on or the power button does not work the power indicator light blinks fast What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank Why does a message appear and Windows fail to start when I turn on my VAIO comput...

Page 304: ...Security Peripheral Devices Touch pad How do I avoid unintentional clicks or movements of the pointer caused by a light touch on the touch pad How do I disable the touch pad What should I do if my VAIO computer screen freezes What should I do if the pointer does not move Why can t I use the touch pad 2012 Sony Corporation 304 ...

Page 305: ...t or the Internet What should I do if I cannot find the VAIO Smart Network icon in the desktop notification area What should I do if I cannot play back movies or audio tracks received via wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the wireless LAN function What should I do if I do not know the SSID or security key for the acce...

Page 306: ...lay when I display images What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker What should I do if my VAIO computer screen freezes What should I do if my computer screen goes blank What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port What should I do if no image is d...

Page 307: ...rnet Backup Recovery Security Peripheral Devices Software What should I do if my game software does not work or it keeps crashing Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder 2012 Sony Corporation 307 ...

Page 308: ...TH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I exchange business card data with a smartphone or a mobile phone Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I log onto my VAIO computer as a use...

Page 309: ...t or the Internet What should I do if I cannot find the VAIO Smart Network icon in the desktop notification area What should I do if I cannot play back movies or audio tracks received via wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the wireless LAN function What should I do if I do not know the SSID or security key for the acce...

Page 310: ... the Internet What should I do if I cannot find the VAIO Smart Network icon in the desktop notification area What should I do if I cannot play back movies or audio tracks received via wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the wireless LAN function What should I do if I do not know the SSID or security key for the access p...

Page 311: ...evices Floppy disk What should I do if I cannot boot my VAIO computer from the floppy disk drive You might be looking for the following topics What should I do if I cannot remove my floppy disk What should I do if I cannot save data on my floppy disk What should I do if my VAIO computer does not recognize the floppy disk 2012 Sony Corporation 311 ...

Page 312: ...oking for the following topics What should I do if I cannot charge the device connected to the USB port that supports USB charging What should I do if I cannot print a document What should I do if I cannot remove my floppy disk What should I do if I cannot save data on my floppy disk What should I do if my VAIO computer does not recognize the USB device What should I do if my VAIO computer does no...

Page 313: ...AIO computer system to its factory default settings How do I create Recovery Media What should I do if I cannot complete the recovery process What should I do if I cannot create Recovery Media What should I do if I cannot recover my VAIO computer from the recovery area What should I do if my VAIO computer becomes unstable Windows does not start What should I do if my VAIO computer becomes unstable...

Page 314: ...oftware Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer You might be looking for the following topics Why doesn t the VAIO logo appear when I turn on my VAIO computer 2012 Sony Corporation 314 ...

Page 315: ...Peripheral Devices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2012 Sony Corporation 315 ...

Page 316: ... Security Peripheral Devices Docking station What should I do if an error message appears and I cannot disconnect the docking station supplied or optional from my VAIO computer Why is the IN USE indicator light on even after I disconnect the docking station supplied or optional from my VAIO computer 2012 Sony Corporation 316 ...

Page 317: ...SVZ1311 Series Back Back to Top How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Printer What should I do if I cannot print a document 2012 Sony Corporation 317 ...

Page 318: ...y Security Peripheral Devices Floppy disk What should I do if I cannot boot my VAIO computer from the floppy disk drive What should I do if I cannot remove my floppy disk What should I do if I cannot save data on my floppy disk What should I do if my VAIO computer does not recognize the floppy disk 2012 Sony Corporation 318 ...

Page 319: ...o if I cannot print a document What should I do if I cannot remove my floppy disk What should I do if I cannot save data on my floppy disk What should I do if my VAIO computer does not recognize the USB device What should I do if my VAIO computer does not recognize the floppy disk You might be looking for the following topics What should I do if I cannot charge the device connected to the USB port...

Page 320: ... and you may not be able to disconnect the docking station In such a case save all unsaved data close all applications that are using the devices and then try disconnecting the docking station again If the problem persists turn off your VAIO computer and then disconnect the docking station Be sure to disconnect the docking station from your VAIO computer using the first user account that you logge...

Page 321: ...ications such as game software video playback software or web browsers are running be sure to close the software applications before performing the following operations Otherwise they may not work properly Drag an active application window from one display to the others Change the display output destination Connect or disconnect the external displays Change the resolution of your computer screen o...

Page 322: ...d to start my VAIO computer If you forget the password Details you cannot start your VAIO computer When you forget your user password Enter the machine password to reset the user password at the BIOS setup screen When you forget your machine password The password needs to be reset and a fee will be charged To reset the password contact an authorized Sony service support center 2012 Sony Corporatio...

Page 323: ...al Devices What should I do if I do not hear sound from a digital audio device connected to the digital output port such as the HDMI output port To output sound from a digital audio device connected to the digital output port on your VAIO computer you need to change the sound output to the digital audio device Details 2012 Sony Corporation 323 ...

Page 324: ... When the volume is turned off click Deactivate muting to turn on the volume When the volume is minimized turn up the volume When connecting external speakers or headphones check the following Make sure external speakers or headphones are properly connected to your VAIO computer Details If external speakers require external power make sure the speakers are securely connected to an AC outlet Make s...

Page 325: ...al Devices What should I do if I hear microphone feedback from speakers when using my microphone Microphone feedback may occur when your microphone receives the sound from a sound output device such as speakers Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone 2012 Sony Corporation 325 ...

Page 326: ... work Check if your microphone is selected as a recording device Click Hardware and Sound in the Control Panel window select the Recording tab in the Sound window and check if there is a check mark on your desired microphone icon If not select the icon and click Set Default If the icon is not displayed make sure the microphone is properly connected to your VAIO computer 2012 Sony Corporation 326 ...

Page 327: ...y Peripheral Devices What should I do if sound interruptions occur during video or audio playback Sound interruptions may occur when the CPU load is high In this case reduce the CPU load by exiting all running software other than playback software or by disabling unnecessary audio effects applied to playback 2012 Sony Corporation 327 ...

Page 328: ...et 10 meters due to obstacles between the devices radio wave quality ambient environment that includes existence of walls and materials of such walls or software in use In such a case move the computer away from obstructions or closer to the device Check that the BLUETOOTH function of the device you want to communicate with is on and the device is not in the power saving mode Check that the BLUETO...

Page 329: ...computer is on When the WIRELESS indicator light is off you cannot use the BLUETOOTH function Click Start All Programs and VAIO Smart Network or click the VAIO Smart Network icon in the desktop notification area to open the VAIO Smart Network settings window Click each switch next to Wireless Functions and BLUETOOTH to toggle it to On Check whether the BLUETOOTH function is enabled Make sure the s...

Page 330: ...he device and your VAIO computer has been properly performed Some BLUETOOTH devices require authentication pairing before establishing connection with another device Perform the authentication process before connecting to such devices Make sure that your VAIO computer allows BLUETOOTH devices to find the computer Click arrow in the desktop notification area right click the BLUETOOTH icon and click...

Page 331: ...fication area Make sure each switch next to Wireless Functions and BLUETOOTH is toggled to On in the VAIO Smart Network window Follow these steps to open the Bluetooth Settings window and check the settings Click Start and Devices and Printers Right click the BLUETOOTH device icon and click Bluetooth settings Click the Options tab and select the Show the Bluetooth icon in the notification area che...

Page 332: ...ckup Recovery Security Peripheral Devices Why can t I exchange business card data with a smartphone or a mobile phone Your VAIO computer does not support the data transfer function vCard Exchange which exchanges business card data between BLUETOOTH devices a smartphone a mobile phone etc 2012 Sony Corporation 332 ...

Page 333: ...are Software Network Internet Backup Recovery Security Peripheral Devices Why can t I use BLUETOOTH R devices when I switch users If you switch users without logging off your system BLUETOOTH devices will not work Be sure to log off before switching users 2012 Sony Corporation 333 ...

Page 334: ...ecurity Peripheral Devices Why can t I use the BLUETOOTH R function when I log onto my VAIO computer as a user with a standard user account The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer Log onto the computer as a user with administrative rights 2012 Sony Corporation 334 ...

Page 335: ...on of a BLUETOOTH standard employed on the BLUETOOTH device with which you want to communicate is not the same version as the one employed on your VAIO computer the communication speed may become slower If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two conditions are met high speed communications are available However some BLUETOOTH profiles do not suppo...

Page 336: ... Panel if you have enabled Aero Themes for the desktop theme To play DVD media with Content Protection for Recordable Media CPRM you need to install a CPRM pack for playback software on your VAIO computer To play copyright protected Blu ray Disc media continually you need to update the AACS key Follow a message displayed on the computer screen to update the AACS key You can update it through the I...

Page 337: ... Peripheral Devices What should I do if I cannot remove the disc from the optical disc drive The drive eject button may not work depending on your VAIO computer status Exit all running software and press the drive eject button If the problem persists restart the computer and press the drive eject button again 2012 Sony Corporation 337 ...

Page 338: ...rk Internet Backup Recovery Security Peripheral Devices Why can t I write data to a disc DVD R DL DVD R DVD R DL or DVD R media are not rewritable You can write data to such media only once and cannot delete data on the media See Supported Discs for more information Details 2012 Sony Corporation 338 ...

Page 339: ...00 This is normal and does not indicate a malfunction so wait until the process is complete Because disc at once mode writes all the data to a disc at one time the optical disc drive writes 1 GB of dummy data to a disc even when the actual data size is less than 1 GB to ensure playback compatibility Some players can play only discs that are created in disc at once mode When you play the created di...

Page 340: ...ral Devices Why does the System Properties window display a slower CPU speed than the maximum This is normal Because your VAIO computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes the System Properties window may display the current CPU speed instead of the maximum speed 2012 Sony Corporation 340 ...

Page 341: ...s Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power While your VAIO computer is running on battery power the CPU clock frequency is reduced for power conserving purposes which causes the computer to run slowly This is normal and does not indicate a malfunction 2012 Sony Corporation 341 ...

Page 342: ...mputer from the floppy disk drive Turn on your VAIO computer and press the F11 key repeatedly until the VAIO logo disappears If the computer does not boot restart the computer and try again Check if a USB storage device is available The USB ports are disabled if Disabled is selected for the USB ports in the BIOS setup screen In such a case change the BIOS setting Details 2012 Sony Corporation 342 ...

Page 343: ...are Software Network Internet Backup Recovery Security Peripheral Devices What should I do if I cannot remove my floppy disk Close open file s make sure the indicator light on the USB floppy disk drive is off and then remove your floppy disk from the drive 2012 Sony Corporation 343 ...

Page 344: ...ng that your floppy disk is full appears your floppy disk does not have enough free space Change the floppy disk to another with enough free space and then save data again If a message indicating that your floppy disk is write protected appears slide a write protect tab on the floppy disk to disable the write protect feature Sliding the write protect tab to the open position enables the write prot...

Page 345: ...drive connected to your VAIO computer Make sure the floppy disk is right side up before inserting it into the drive Check if a USB storage device is available The USB ports are disabled when Disabled is selected for the USB ports in the BIOS setup screen using the BIOS function In such a case change the setting Make sure the USB floppy disk drive is securely connected to your VAIO computer Remove ...

Page 346: ...ndicator light is off you can enter the letters and symbols printed on the keys Press the Num Lk key to turn the Num Lock indicator light on or off Details Check if the Caps Lock indicator light is on or off When the indicator light is on characters typed will appear in uppercase or lowercase if you also hold down the Shift key When the indicator light is off characters typed will appear in lowerc...

Page 347: ...Peripheral Devices What should I do if my VAIO computer screen freezes Restart your VAIO computer Press the Ctrl Alt Delete keys and click arrow and Restart If the problem persists press and hold down the Power button for more than four seconds or slide the Power switch to the right for more than four seconds 2012 Sony Corporation 347 ...

Page 348: ...evices What should I do if my keyboard configuration is wrong The language layout of your keyboard is labeled on the packaging box If you choose a different regional keyboard when you complete the Windows setup the key configuration will be mismatched To change the keyboard configuration refer to Windows Help and Support 2012 Sony Corporation 348 ...

Page 349: ...nter may not temporarily move against your intention depending on the software you are using In such a case wait for a while before moving the pointer again If the pointer still does not move press the Ctrl Alt Delete keys and click Shut down in the lower right corner of the computer screen to turn off your VAIO computer If the problem persists press and hold down the Power button or slide the Pow...

Page 350: ...rk Internet Backup Recovery Security Peripheral Devices Why can t I write data to a memory card Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting Make sure the erasure prevention switch is off 2012 Sony Corporation 350 ...

Page 351: ...ard You cannot use SD memory cards if Disabled is selected for the SD memory card slot in the BIOS setup screen In such a case change the BIOS setting Details You cannot use SD memory cards if you disable the power supply to the slot on the VAIO Power Management tab in the Power Options window For how to open the Power Options window refer to Windows Help and Support 2012 Sony Corporation 351 ...

Page 352: ...u cannot use Memory Stick if Disabled is selected for the Memory Stick slot in the BIOS setup screen In such a case change the BIOS setting Details You cannot use Memory Stick if you disable the power supply to the slot on the VAIO Power Management tab in the Power Options window For information on how to open the Power Options window refer to Windows Help and Support 2012 Sony Corporation 352 ...

Page 353: ... Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Why doesn t the memory card icon appear in the Computer window The icon will not appear if no memory card is inserted in the slot 2012 Sony Corporation 353 ...

Page 354: ...e Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices Why doesn t the Memory Stick icon appear in the Computer window The icon does not appear when no Memory Stick is inserted into the slot 2012 Sony Corporation 354 ...

Page 355: ... if I forget the Windows password The Windows password is case sensitive Check your password and enter again Log on using a user account that has system administrator privileges to reset your password If you forget all passwords for system administrator accounts you cannot reset any Windows passwords You need to perform system recovery Details 2012 Sony Corporation 355 ...

Page 356: ...r I enter a wrong power on password three times consecutively Press and hold down the Power button for more than four seconds and check if the power indicator light is off Then restart your VAIO computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password If you forget the power on password you cannot start yo...

Page 357: ...ion videos such as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your VAIO computer During the video playback some operations and or functions may become unavailable and sound interruptions dropped frames and playback failure may occur depending on the configuration of the...

Page 358: ... I do if my game software does not work or it keeps crashing Check the website of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO computer models the graphics memory is shared with the system The optimal graphics performance in such a case is not guaranteed 2012 Sony Corporation 358 ...

Page 359: ...hooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices What should I do if I cannot charge the device connected to the USB port that supports USB charging Make sure that USB Charging Settings is enabled Details 2012 Sony Corporation 359 ...

Page 360: ...he status of your printer is displayed as online or ready Then make sure the printer settings are correctly configured as instructed in the manual that came with the printer Make sure your printer is set to Set as Default Printer Refer to Windows Help and Support for more information Make sure your printer is compatible with Windows installed on your VAIO computer Make sure your printer is connect...

Page 361: ...l a USB driver for the USB device before connecting the device Refer to the manual that came with the USB device for more information Try using another USB port on your VAIO computer The USB driver could be installed to the specific port you used the first time you connected the device USB hubs may prevent the USB device from working because of a power distribution failure We recommend you connect...

Page 362: ...g Hardware Software Network Internet Backup Recovery Security Peripheral Devices Why doesn t the VAIO logo appear when I turn on my VAIO computer When Fast BIOS Startup Settings on VAIO Control Center is enabled the VAIO logo does not appear Details 2012 Sony Corporation 362 ...

Page 363: ...old the battery off button on the bottom of your VAIO computer for about three seconds with a thin straight object such as a paper clip Details This problem could be due to the battery pack not being installed properly To solve this problem turn off your VAIO computer remove the battery pack and then reinstall it Details If the problem persists it is likely that the installed battery pack is not c...

Page 364: ...charge my battery pack The battery care function is enabled on the VAIO Control Center to extend the life of your battery pack Check the settings on the VAIO Control Center If ambient temperature is outside the specified range or the power consumption of your VAIO computer is high when you charge the battery pack the charge current may be reduced 2012 Sony Corporation 364 ...

Page 365: ...net Backup Recovery Security Peripheral Devices Why doesn t my VAIO computer enter Hibernate mode when the battery pack is running out of power This problem occurs when Windows does not allow a task to be suspended depending on the running software or the connected external device 2012 Sony Corporation 365 ...

Page 366: ... on your software application may cause dropped frames Refer to the help file included with your software application for more information There may be more software applications running than your VAIO computer can handle Exit the applications that you are not currently using This problem may occur while your VAIO computer is running on the power saving plan which reduces the CPU performance Check...

Page 367: ...problem occurs when you use the built in camera under fluorescent lights due to a mismatch between the lighting output frequency and the shutter speed To reduce flicker noise change the direction of your VAIO computer so that you can adjust the direction of the built in camera Some software applications offer adjustable parameters such as brightness to eliminate flicker noise 2012 Sony Corporation...

Page 368: ...t Backup Recovery Security Peripheral Devices Why are captured images poor in quality Images captured under fluorescent light may contain light reflections A dark portion in captured images may contain noise The area on and around the built in camera is soiled Clean the area Details 2012 Sony Corporation 368 ...

Page 369: ...re application Exit the current application before starting another On models with VAIO Gesture Control or Media Gallery you cannot use another camera application that uses the built in camera while using the gesture function of the software The viewfinder may show some noise for example horizontal streaks when you are viewing a rapid moving object This is normal and does not indicate a malfunctio...

Page 370: ...ware Software Network Internet Backup Recovery Security Peripheral Devices Why is the video input from the built in camera suspended momentarily The video input may be suspended momentarily if A shortcut key with the Fn key is used The CPU load increases 2012 Sony Corporation 370 ...

Page 371: ... Security Peripheral Devices How do I change the LCD brightness Press the Fn F5 or Fn F6 keys to adjust the LCD brightness of your VAIO computer Details To adjust the LCD brightness of the connected external display such as a computer display or a TV use the brightness control on the external display 2012 Sony Corporation 371 ...

Page 372: ... Check the HDMI output resolution settings on your VAIO computer If the resolution is not set to 1920x1080 or 1280x720 images are not displayed in 3D You should also refer to the manual that came with your 3D TV for more information on 3D playback When the docking station supplied or optional is connected to your VAIO computer change the graphics mode to External Display mode Details When you outp...

Page 373: ...ork Internet Backup Recovery Security Peripheral Devices What should I do if I cannot see proper images on the computer screen Make sure the screen color setting is set to True Color 32 bit Refer to Windows Help and Support for more information on how to change the setting 2012 Sony Corporation 373 ...

Page 374: ...pear along the top bottom and sides of the computer screen or an external display when I display images Change the resolution size of the screen image Details If you are displaying images on an external display such as a TV connected to your VAIO computer with an HDMI cable not supplied adjust the screen resolution in the HDMI output resolution settings Details 2012 Sony Corporation 374 ...

Page 375: ...our desired display output and then press the Enter key Details If your VAIO computer is running on battery power make sure the battery pack is installed properly and is charged Details If you wait for a while and the computer screen remains blank follow the procedures below Press and hold down the Power button for more than four seconds check if the power indicator light is off and then turn on y...

Page 376: ...put port Reconnect the HDMI cable not supplied Details Make sure you are using an HDCP compliant display The copyright protected content is not displayed on a non HDCP compliant display Change the screen resolution of the connected TV or external display Details Images may appear on the screen When the docking station supplied or optional is connected to your VAIO computer change the graphics mode...

Page 377: ...rk Internet Backup Recovery Security Peripheral Devices What should I do if no image is displayed on my external display or TV screen Press the P key several times while holding down the Windows key to select your desired display output and then press the Enter key Details 2012 Sony Corporation 377 ...

Page 378: ...ral Devices What should I do if some items do not fit on the computer screen Check that the text size is set to 100 If not some items for example a software menu may not be displayed correctly depending on the software you are using Refer to Windows Help and Support for more information on how to change the text size 2012 Sony Corporation 378 ...

Page 379: ...des of images are not displayed because they are too large to fit on the computer screen or an external display Change the resolution size of the screen image Details If you are displaying images on an external display such as a TV connected to your VAIO computer with an HDMI cable not supplied adjust the screen resolution in the HDMI output resolution settings Details 2012 Sony Corporation 379 ...

Page 380: ...high resolution videos In such a case lower the resolution of the LCD screen Details If the external display is selected as the display output with the Fn F7 keys and is disconnected from your VAIO computer the computer screen may become unable to display a video In such a case stop video playback press the P key several times while holding down the Windows key to select the computer screen as the...

Page 381: ...t to both the computer screen and an external display change the display output to either of them Some videos may not be displayed smoothly depending on the type or bit rate of videos Lowering the screen resolution may improve video playback performance Details If data access to a memory card is in progress the media access indicator light is on wait until the data access ends and then start playb...

Page 382: ... your access point is enabled register the MAC address of your VAIO computer in the setup screen of the access point Otherwise the computer cannot connect to the access point Click Start All Programs Accessories Command Prompt and then enter ipconfig all and press the Enter key You can find the physical address MAC address in the Physical Address field under Wireless LAN adapter Wireless Network C...

Page 383: ... VAIO computer away from obstructions or closer to any access point you may be using Check that your access point is displayed in the Currently connected to window Click Start Control Panel Network and Internet Network and Sharing Center and Connect to a network and then check that your access point is displayed in the Currently connected to window Make sure the security key is correct The securit...

Page 384: ...ting Hardware Software Network Internet Backup Recovery Security Peripheral Devices What should I do if I cannot find the VAIO Smart Network icon in the desktop notification area Click arrow in the desktop notification area to view all the icons 2012 Sony Corporation 384 ...

Page 385: ...for a while and try again Change the channel setting of your access point By changing the channel interference on your wireless network may be reduced and data transfer speed may improve If access point channel interference occurs data transfer speed may be reduced If your access point interferes with other access points change the access point channel Refer to the manual that came with your acces...

Page 386: ... up the function Check the wireless LAN settings of the computer Details Make sure the wireless device is enabled in the BIOS setup screen If Disabled is selected for the wireless device in the BIOS setup screen you cannot use the wireless function In such a case change the BIOS setting Details If connection utility software supplied with a third party wireless LAN product is installed uninstall i...

Page 387: ...rk Internet Backup Recovery Security Peripheral Devices What should I do if I do not know the SSID or security key for the access point You can find the key in the setting screen of your access point Refer to the manual that came with your access point for more information 2012 Sony Corporation 387 ...

Page 388: ...are Network Internet Backup Recovery Security Peripheral Devices What should I do if the text size on the website is small or large Change the text size on your web browser If you use Internet Explorer click Page and Text Size and then select your desired text size 2012 Sony Corporation 388 ...

Page 389: ...y Security Peripheral Devices What should I do if the website is not displayed Depending on your Internet Service Provider ISP you may need to change the web browser settings Refer to the manual provided from your ISP to check the web browser settings Make sure the URL in the address bar is correct 2012 Sony Corporation 389 ...

Page 390: ...off the computer While the computer is communicating with a peripheral device or the network Windows does not allow you to turn off the computer In addition some peripheral device drivers for the peripheral devices do not support the feature to force the computer to shut down If the computer screen freezes press the Ctrl Alt Delete keys and click Shut down in the lower right corner of the computer...

Page 391: ...ternet Backup Recovery Security Peripheral Devices What should I do if VAIO Care Rescue starts when I turn on my VAIO computer You may have pressed not the Power button but the ASSIST button Exit VAIO Care Rescue and check where the Power button is located on your VAIO computer 2012 Sony Corporation 391 ...

Page 392: ...er does not enter Hibernate mode To place your VAIO computer into Hibernate mode disable Rapid Wake in the Rapid Wake window on VAIO Control Center Details If you still cannot select Hibernate mode click Change advanced power settings in the Power Options window and check if Allow hybrid sleep under Sleep is set to Off If it is set to On change it to Off Details 2012 Sony Corporation 392 ...

Page 393: ...ot enter Sleep mode If the utility program such as a printer utility program is running exit the program or temporarily disable it Depending on the type of your screen saver your VAIO computer may not enter Sleep mode while the screen saver is activated Your VAIO computer may not enter Sleep mode if you execute a task on the computer before completely entering Sleep mode 2012 Sony Corporation 393 ...

Page 394: ...re using your VAIO computer for the first time you need to connect the computer to a power source with the AC adapter Check that you are using the supplied Sony AC adapter For your safety use only the genuine Sony rechargeable battery pack and AC adapter which are supplied by Sony for your VAIO computer A battery error may have occurred Push and hold the battery off button on the bottom of your VA...

Page 395: ...or light blinks fast A battery error may have occurred Push and hold the battery off button on the bottom of your VAIO computer for about three seconds with a thin straight object such as a paper clip Details The battery pack may not be installed properly Remove the battery pack and reinstall it properly Details If the problem persists it means the installed battery is not compatible with your VAI...

Page 396: ...computer by following the procedures below in order Note that following these procedures may cause working data to become corrupted Disconnect all peripheral devices such as a printer or a USB device and your VAIO computer from the network if any Press and hold down the Power button for more than four seconds and make sure the power indicator light is off Then turn on your VAIO computer again If t...

Page 397: ...hy does a message appear and Windows fail to start when I turn on my VAIO computer The BIOS boot options may have been incorrectly configured Turn on your VAIO computer press the F2 key repeatedly until the VAIO logo disappears and check if the Boot Mode option is available in the BIOS setup screen If available change the option 2012 Sony Corporation 397 ...

Page 398: ... Backup Recovery Security Peripheral Devices Why does my VAIO computer automatically turn off When the battery pack is running out of power your VAIO computer automatically enters Hibernate mode and eventually turns off Connect the AC adapter to the computer or charge the battery pack 2012 Sony Corporation 398 ...

Page 399: ...off after the automatic turn off time has passed Some software applications or screen savers are designed to temporarily disable the feature of Windows that turns off the computer screen or places your VAIO computer into Sleep mode after a certain period of inactivity To solve this problem exit the running software application s or change the current screen saver 2012 Sony Corporation 399 ...

Page 400: ...rdware Software Network Internet Backup Recovery Security Peripheral Devices How do I avoid unintentional clicks or movements of the pointer caused by a light touch on the touch pad To avoid unintentional operations disable the tapping function Details 2012 Sony Corporation 400 ...

Page 401: ...net Backup Recovery Security Peripheral Devices How do I disable the touch pad Press the Fn F1 keys to disable the touch pad Details Alternatively you can disable the touch pad in the VAIO Control Center window Click Start All Programs and VAIO Control Center to display the window 2012 Sony Corporation 401 ...

Page 402: ...ral Devices Why can t I use the touch pad The touch pad is disabled Press the Fn F1 keys to enable the touch pad Details Alternatively you can click Start All Programs and VAIO Control Center and then enable the touch pad in the VAIO Control Center window Disconnect a mouse from your VAIO computer if it is connected 2012 Sony Corporation 402 ...

Page 403: ...ces How can I reinstall the original software and drivers You can restore the preinstalled software and drivers using VAIO Care To restore them start VAIO Care Details and then click Advanced Tools Restore and recovery and Reinstall applications and drivers Refer to the help file included with VAIO Care for more information 2012 Sony Corporation 403 ...

Page 404: ...oftware Network Internet Backup Recovery Security Peripheral Devices How can I restore my VAIO computer system to its factory default settings There are two ways to recover your VAIO computer system from Recovery Media Details and from the recovery area Details 2012 Sony Corporation 404 ...

Page 405: ...Back Back to Top How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices How do I create Recovery Media You can create Recovery Media using VAIO Care Details 2012 Sony Corporation 405 ...

Page 406: ...ck the discs for dirt or damage If the discs are not clean clean them and try recovering your VAIO computer again If you cannot recover your VAIO computer from the recovery area restart the computer and recover the computer from the recovery area again or use Recovery Media If you cannot recover your VAIO computer using a USB optical drive or USB flash drive connect the drive to another USB port o...

Page 407: ...Media Try the suggestions below Download and install the latest updates using VAIO Update Restart your VAIO computer And then try to create Recovery Media again If an AC adapter is supplied with an external optical disc drive plug the AC adapter into a power source Try other reliable media If the problem persists visit the VAIO online support website for further assistance 2012 Sony Corporation 40...

Page 408: ...r my VAIO computer from the recovery area Recover your VAIO computer from Recovery Media if you have used software to modify the recovery area installed a different operating system from the preinstalled one or formatted the built in storage device without using VAIO Care Rescue If the problem persists visit the VAIO online support website for further assistance 2012 Sony Corporation 408 ...

Page 409: ...tails Use VAIO Hardware Diagnostics to identify problems on your VAIO computer With the software you can check if the computer hardware a CPU a memory module and a built in storage device needs to be replaced To start VAIO Hardware Diagnostics click Tools and VAIO Hardware Diagnostics in VAIO Care Rescue Follow the instructions in Recovering from the Recovery Area to recover your VAIO computer Det...

Page 410: ...r Reinstall the preinstalled software or software drivers on your VAIO computer if such software or software drivers have not been working properly Details Restore your VAIO computer from a system image backup if you have created the backup Refer to Windows Help and Support for more information If the problem persists follow the instructions in Recovering from the Recovery Area to recover your VAI...

Page 411: ...ng station supplied or optional from my VAIO computer If you disconnect the docking station from your VAIO computer while the IN USE indicator light is on the indicator light stays on To turn off the IN USE indicator light perform any of these operations Disconnect the docking station from an AC power source Connect the docking station to your VAIO computer again and properly disconnect it Details...

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