VAIO® Computer Quick Start
128
Troubleshooting the Modem
My modem does not work.
❑
Check that the phone line is plugged into the line jack. See “Connecting a
Phone Line” for details.
❑
Check that the phone line is working. You can check the line by plugging in
an ordinary phone and listening for a dial tone.
❑
Check that the phone number the program is dialing is correct.
❑
Check that the software you are using is compatible with the computer’s
modem. (All preinstalled Sony programs are compatible.)
❑
Reinstall the modem driver. See “Using Your Recovery CDs” for more
information.
My modem connection is slow.
Your computer is equipped with a V.90/K56flex-compatible modem. Many
factors may influence modem connection speed, including telephone line noise
or compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other PC-based
modems, fax machines, or your Internet Service Provider, check the following:
❑
Have your phone company check that your phone line is free from any line
noise.
❑
If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑
If you are having a problem connecting with your Internet Service Provider,
check that the ISP is not experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem to that
line.
