Sony Emma User Manual Download Page 4

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Emma User Guide

•

One or more of the following connectors/cables: USB (DCU-65 FastPort,

EC700 Micro USB Cable, EC200 Mini USB Cable).

•

A USB Activation Dongle for activation services.

Note:

We recommend that the USB cables are connected directly to the

computers USB sockets. If a hub is used, it should be a good quality USB 2.0

hub, with external power supply.

PC Recommendations

Required PC hardware for using Emma.

Requirement

Hardware

Minimum

PIII 1.0 GHZ

512 MB RAM (Windows

XP SP2)

1.0 GB RAM

(Windows

Vista/7/8)

Recommended

P4 2.0 GHz

512 MB RAM (Windows

XP SP2)

1.0 GB RAM

(Windows

Vista/7/8)

High volume, parallel

flashing

P4 3.0 GHz

1.0 GB RAM

Note:

If you do not follow the recommendations Sony Mobile can not guarantee

the functionality.

Parallel Flashing Recommendations

You can flash up to ten phones at the same time depending on hardware.

User Types

Depending on what user level you are on you will have different needs on hardware

and performance.

User type

Services per day

Example

Low volume

< 1

Single user

Medium volume

< 10

Service center

High volume

> 10

HVC (High Volume

Center)

Internet Bandwidth Recommendations

To guarantee communication with the Emma server a recommended Internet

bandwidth has been estimated below. If you do not follow the recommendations

Sony Mobile can not guarantee the functionality.

User type

Recommended Internet Bandwidth

Low volume

1.0 Mbps (available capacity)

Medium volume

4.0 Mbps (available capacity)

Summary of Contents for Emma

Page 1: ...Emma User Guide Version 2 13 6 ...

Page 2: ...C200 16 Changing Connector USB Speed Preferences 17 Services 18 Service Details 18 Service List 18 Sorting the Service List 18 Changing Columns in the Service List 18 Filtering the Service List 19 Service Information 19 Service Types 19 Running a Service 21 Managing Local Services 22 Downloading Services 22 Aspects of large files 23 Security 24 USB Activation dongle 24 Installing Software for Acti...

Page 3: ...Phone mode this is used when activating some phone models The phone is usually powered on before you connect it to the USB cable For more specific instructions please see the phone accessory documentation You connect the phone or accessory to your computer through different types of connectors USB cable depending on the phone model and working environment You need a user name and password to be ab...

Page 4: ...g P4 3 0 GHz 1 0 GB RAM Note If you do not follow the recommendations Sony Mobile can not guarantee the functionality Parallel Flashing Recommendations You can flash up to ten phones at the same time depending on hardware User Types Depending on what user level you are on you will have different needs on hardware and performance User type Services per day Example Low volume 1 Single user Medium vo...

Page 5: ...ath to simplify support and troubleshooting Make sure there is no existing Emma installation in the path you choose Click Install 10 Wait for the installation to finish 11 In the Emma Setup window click Finish Note Additional components may be installed as Emma starts up Uninstalling Emma If you do not want to have Emma on your computer you can uninstall it 1 Find Emma in Add or Remove Programs or...

Page 6: ...n a field is correctly entered the round check box will turn green 3 Click Submit you can not do this until all mandatory fields are filled out correctly If something is wrong with the registration an error message is shown In that case click OK to return to the Login window and if possible start again on step 1 4 In the Emma Information window that says Registration successful click OK A Regional...

Page 7: ...e is shown Try to follow the suggestions Click OK In case the following dialog occurs please reboot your computer The reboot will ensure that the drivers not fully installed will be installed Emma won t start until the drivers are correctly installed In case the following dialog appears a driver was not correctly installed a reboot won t fix this and you will need to do this installation manually ...

Page 8: ...nces window click User settings in the menu to the left 3 Enter your new password in both Password and Confirm password 4 Click OK Changing the Proxy Settings If you use a proxy server to access Internet you may need to change your proxy settings 1 In the Log in window click Settings 2 Change the settings to the one that applies to you If you choose Manual proxy configuration you must enter the pr...

Page 9: ... neighbor is a computer behind the same router or firewall 1 Click Tools Preferences in the Main menu 2 In the Preferences window click P2P in the menu to the left 3 Choose Use Peer to peer file sharing to share software files with users in your local network to share files with your peers 4 Click OK Changing the Proxy Setting If you use a proxy server to access Internet you may need to change you...

Page 10: ... Click Help Help Contents in the Main menu or Click Help Search to search for a specific subject For the printable version Go to http software sonymobile com emma About the FAQ In the FAQ document you find answers to the most common questions about using Emma The FAQ document is updated periodically The FAQ exists in an online version and as a printable document For the online version Click Help F...

Page 11: ... Shows a number of shortcuts to some functions C Connector Overview A list of all registered connectors D Connector Details If you click on a connector in Connector Overview information about it and the connected device phone is shown here E Status Bar This area contains information about devices being connected and network status working online offline and peer to peer status F Service Details Ei...

Page 12: ...Click and hold on a frame boundary 2 Drag it to the wanted size Changing to a Side By Side layout You can choose a Side By Side layout 1 Click View Layout in the Main menu 2 Click Side By Side 3 The work area has changed to a Side By Side layout Changing to a Compact layout You can choose a compact layout 1 Click View Layout in the Main menu 2 Click Compact 3 The work area has changed to a Compact...

Page 13: ...a has changed to a Moveable layout Hiding Parts of the Work Area You can hide the Toolbar in the working area 1 Click View Toolbar in the Main menu to hide uncheck it 2 Click again if you want to show check the Toolbar Information stored when Emma is closed Some information is stored by Emma when you close the application The layout of the work area ...

Page 14: ...Emma User Guide 13 Registered connector names and types ...

Page 15: ... and devices phones that are connected to them A Connector Icon Shows the type of connector Icon Connector Type USB B Name The connectors name C Model The model of the connected device phone It is only shown after identification D Status The status can either be a progress bar or an icon Icon Status Attention needed Service completed successfully Service failed Service aborted by user Progress bar...

Page 16: ...hone if any will be shown in the Connector Details area A Connector Information about the connector name type etc B Connected Item Information about the connected device phone model software customization file system etc Connecting a Connector 1 Make sure that the battery on the phone is fully loaded 2 Power off the phone 3 Remove and replace the phone battery 4 Connect the phone or other device t...

Page 17: ...with the connector you can not deregister it until the service is finished 1 Choose a USB connector in Connector overview 2 Click the Deregister Connector icon in the Toolbar 3 In the Deregister Connector window click Yes Renaming a Connector You can rename a connector after you have registered it 1 Choose the connector in Connector Overview 2 Click in the field with the connector name in Connecto...

Page 18: ... automatically by Emma Changing Connector USB Speed Preferences You can change the speed for an USB connector to Hi Speed when using a DCU65 Cable 1 Click Tools Preferences in the Main menu 2 In the Preferences window click Connector in the menu to the left and then USB 3 In the USB window you can choose to enable Hi Speed by checking the box 4 Click OK ...

Page 19: ... identified phone When you have made a search the list shows services that can be downloaded Sorting the Service List If you sort the service list it is easier to find what you are looking for 1 Click on one of the column headers to sort the list based on that column The column is sorted in an ascending order 2 If you click on the same column header again you get a descending sorting order The cur...

Page 20: ... character Service Information When you click on a service in the Service list information about it is shown at the bottom of Service Details under Service Properties If you want more information click on the link Show file information Service Types Services you can use in Emma Service Description Impact on user data Customize Includes a full software flash and will also change customization data ...

Page 21: ... card where applicable Software Update Content Erase Refreshes all customization data and sets the unit to factory default Pre loaded content is not refreshed Includes a full software flash but will not change the customization Phone model and the customization will determine which services are available All user data is erased including user data on built in SD card memory where applicable Softwa...

Page 22: ...e Lock View The phone model decides which services are available Advanced Content Load Used for ITP service Needed if you want to run the unit in SERP The unit model decides which services are available After running an ITP service see 6 7 ITP Test on how to restore the unit to normal use Running a Service Services are chosen from the Service list in Service Details You need to download a service ...

Page 23: ...f you want to run the same service on many devices phones Managing Local Services You can update and remove services that you have downloaded to your computer 1 Click Tools Manage Local Services in the Main menu 2 In the Manage local services all services that are stored locally are shown 3 You can filter the list by entering any number of characters in the field Filter list 4 Choose a service by ...

Page 24: ...e Downloading window you can follow the progress Aspects of large files When a service is downloaded for the first time Emma will also download all required files e g phone software files For some phone models the required files may be very large up to several GB In locations with limited bandwidth download times can be several hours To mitigate problems that can result from long download times th...

Page 25: ...n the Download complete window click Close 7 Extract the file and choose where to save it 8 Go to the folder where the files were extracted 9 Double click on the file SafeSign Identity Client 3 0 33 user exe 10 Follow the instructions to install the Middleware on your computer Getting a New PIN code If you enter the wrong PIN three times the dongle will be locked A popup window will display that t...

Page 26: ...an USB Activation Dongle enter the PIN code 7 Wait for the service to finish 8 Disconnect the phone Customizing Phones To customize a phone there are two services available Customize and Quick Customize Quick Customize Available for phones and scripts where the simlock does not need to be changed Only available for some models 1 Run a Quick Customize gives the phone a new customization Customize A...

Page 27: ...ode Activation that should be used Flash Mode Activation most of the newer models 1 Connect a connector to you computer 2 Make sure that the phone battery is fully charged 3 Remove the phone battery 4 Remove the SIM Card 5 Reinsert the battery 6 Connect the phone to the connector cable If it is a USB connected phone press and hold the C button or equivalent on the phone when connecting 7 Wait for ...

Page 28: ...nfo SIM lock and check that the locks are unlocked Most locks will be unlocked after the Activation If the locks are locked and the digits are all zeroes then the Activation has failed 20 Power off the phone Running a Service Exchange Unit DPY Z Service 1 Connect the connector cable to your computer 2 Make sure that the phone battery is fully charged 3 Power off the phone 4 Remove and reinsert the...

Page 29: ... Phones Up to ten phones can be flashed at the same time 1 Connect the phone to the connector 2 Connect the next phone Repeat for each new phone ITP Test Getting an USB Phone Back to Normal After running an ITP service on a USB connected phone K750 W800 W550 you may want to get it back to normal status 1 Run a DPY Z service and the phone is ready for customization 2 See Running a Quick Customize o...

Page 30: ...cation Problems What to do if identification fails Problem Possible cause Solution The connector icon is not shown in Connector Overview You have not registered the connector or you have deregistered the connector Connect a phone to the connector Wait for identification to start Register the connector The connector icon is shown in Connector overview but identification of the phone device fails Th...

Page 31: ...u are still not prompted with a PIN make sure that you have installed the Dongle driver and Middleware Activation fails and you have had more than one dongle connected to the computer Even if a dongle is removed Windows keeps information about it This causes the program to sometimes choose a removed dongle rather than the one plugged in Restart your computer or follow the steps below 1 For Windows...

Page 32: ...er 6 Click View Show hidden devices 7 Delete the greyed out devices Automatic Removal of Unused USB Devices When you connect a USB phone to the computer a new USB device is created in the Windows registry for each phone A large number of such devices can cause Windows to run slowly Emma has a feature for automatically removing unused Sony Mobile USB devices The feature runs in the background at re...

Page 33: ...ry is fully charged 4 Delete old logs 5 Start Emma 6 Change the settings for the log file to Full logging 7 Reproduce the error run the service on the phone until you get the error you want to report 8 Close Emma This is important or the log will be incomplete 9 Go to http software sonymobile com emma 10 Under Support click Make a support request 11 Here you can find the support function that is s...

Page 34: ...ick OK Emma Log Levels The log file is encrypted and if you want it analysed you must send it to support Emma log level Description Minimal Only errors are logged Medium Errors and basic information is logged Debug Almost every activity is logged This is the setting you should use when you want to send an error report Full Full activity logging Only use this setting if instructed by Support Since ...

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