Emma User Guide
29
Troubleshooting
Recommendations for Successful Use of Emma
Phone Batteries:
•
Make sure that the battery is fully charged, or use a dummy battery.
•
Before running a service, remove the battery from the phone and insert it again.
Services:
•
Run Emma online to get access to the latest services.
Log in Problems
What to do if you have problems logging in.
1.
The first log in after installation has to be done online (for each user account).
Therefore make sure that you are connected to the Internet.
2.
If you use a proxy to access Internet you may have to change the proxy
settings. In the Login window, click
Settings
to open the HTTP Proxy
Configuration window, see
Changing the Proxy Settings
on page 7 .
Identification Problems
What to do if identification fails.
Problem
Possible cause
Solution
The connector icon is
not shown in Connector
Overview.
You have not registered
the connector or you
have deregistered the
connector.
Connect a phone to
the connector. Wait for
identification to start.
Register the connector.
The connector
icon is shown in
Connector overview
but identification of the
phone/device fails.
There is a connection
problem.
Disconnect the phone
and remove and
reinsert the battery.
Connect the phone to
the connector.
Service Problems
What to do if you have problems with the Service list or running a service.
Problem
Possible cause
Solution
In Service details, the
button Server search is
greyed out.
You have lost
connection to the
server, or a server
search has been made
automatically and is not
needed again.
Check your network
connection. If problem
persists it is still
possible to keep
working in offline mode.
