57
Additional
Information
Troubleshooting
Problem
Possible solutions
Page
Nothing appears
• The phone is off. Turn the phone on.
18
on the display.
• Battery is fully discharged. Recharge the battery.
16
• Battery may not be completely attached.
15
Securely attach the battery.
Out-of Service
• The phone is outside the service area or the
18
icon ( ) appears.
signal is too weak. Extend the antenna fully.
• Check NAM settings on the Network menu.
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If you set “Auto-NAM” to “off” and you are
using two NAM’s, the phone may be ignoring
an available service.
Nothing happens
• The keys may be locked.
56
when you press
• The phone may be locked.
60
the keys.
Enter the lock code to unlock the phone.
The call does not
• Check the signal strength.
18
go through.
• If the out-of-service icon ( ) is displayed,
18
there is no service. See above.
• Check the number.
21
• Press
SEND
.
21
• Listen for a busy signal.
—
You hear the caller,
• The microphone may be muted.
22, 42
but the caller
Unmute the microphone.
cannot hear you.
You hear the caller
• Adjust the earpiece volume. If possible,
22, 43
only faintly.
also reduce the noise around you.
The call is cut off
• You are possibly out of the coverage area.
18
(“dropped”).
Redial the number. If the problem continues,
contact your carrier. Also see “Out-of-service
icon ( ) appears” above.
You hear an
• You are attempting to use the phone in an
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alternate
area without service.
high/low tone.
• Extend the antenna fully.
18
• Wait for the out-of-service icon ( ) to
18
disappear, then try to dial.
You forgot the
• Try 0000, 1234 (commonly used as defaults)
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lock code.
or the last four digits of your own number.
• See your authorized dealer or service provider.
—
You hear a fast
• The fast busy tone can result from any one
busy tone.
of the following problems:
– The phone is improperly programmed.
—
– The phone is out of range.
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– All channels are busy.
—
– The antenna is broken or damaged.
18
You cannot place
• Make sure that the phone is turned on and
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or receive calls.
that out-of-service icon ( ) is not displayed.
• Check system settings. If you are roaming,
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consult your service provider concerning
roaming agreements.
SB200 57-76 index
4/9/99, 2:22 PM
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