Sony Bravia KD-49XF9005 Page 104 Help Manual Download

Page: 104 / 147

If a full reset (restart) of the TV is required

Frequently Asked Questions for Troubleshooting

[103] Troubleshooting | Start here

Self diagnostics

How to check if the TV is working properly.

Press the HOME button, then select [Self diagnostics] under [Help].

[104] Troubleshooting | Start here

Software updates

Sony will provide software updates from time to time in order to enhance functionality and

provide users with the latest TV experience. The easiest way to receive software updates

is via an internet connection to the TV.

To turn on automatic software download

To enable [Automatic software download], press the HOME button, then select [Help] —

[System software update] — [Automatic software download].

Hint

To update the software manually, select [Check for a system software update] in the

[System software update] screen.

If you do not wish to update the software automatically, disable [Automatic software

download].

Updating software via USB storage device

If you do not have a network connection, you can also update the software by using a

USB storage device. Use your computer to download the latest software from the Sony

support website onto a USB storage device. Insert the USB storage device to a USB port

on the TV and the software update will start automatically.

Help Guide

104 z 147

Summary of Contents for Bravia KD-49XF9005

Page 1: ...hing by using your voice 11 Basic Operations 12 Using the remote control 13 Home menu 14 Using the TV Menu Bar 15 Using the Content Bar DISCOVER 16 Using the Action Menu 17 Selecting devices that are connected to the TV 18 Illumination LED 19 Accessibility features 20 Support Site 21 Watching TV 22 Watching TV programmes 23 Using the programme guide 24 Configuring channel settings 25 Receiving dig...

Page 2: ...s only 41 Watching deleting recorded content USB HDD recording models only 42 Understanding the symbols displayed in the recorded title list USB HDD recording models only 43 Using the TV with Other Devices 44 USB devices 45 Playing content stored on a USB device 46 Information about USB devices used for storing photos and music 47 Supported files and formats 48 Photos 49 Music 50 Videos 51 Audio s...

Page 3: ...less subwoofer supported models only 73 Connecting a wireless subwoofer optional 74 Adjusting wireless subwoofer related settings optional 75 BRAVIA Sync compatible devices 76 BRAVIA Sync overview 77 Using features available for BRAVIA Sync compatible devices 78 Adjusting BRAVIA Sync settings 79 Viewing pictures in 4K from compatible devices 4K models only 80 Viewing pictures in 4K resolution 4K m...

Page 4: ... quality is not as good as viewed at the store 108 Distorted picture 109 The screen flickers 110 No colour Dark picture Colour is not correct Picture is too bright 111 Dark screen How to brighten the screen 112 Colour is not correct How to adjust the colour tone 113 Screen format wide mode changes automatically 114 The screen suddenly changes to a video you do not recognise while watching TV 115 S...

Page 5: ...complete only models equipped with an OLED panel 128 Keyboard 129 Broadcast reception 130 Check these things first to troubleshoot your TV reception 131 Block noise or an error message appears and you cannot watch broadcasts 132 Ghosting or double images appear 133 Only snow noise or a black picture appears on the screen 134 There is picture or sound noise when viewing an analogue TV channel 135 S...

Page 6: ...o the Internet but not to Google services 161 Remote control accessories 162 The remote control does not operate 163 You cannot turn the Active 3D Glasses on 3D models only 164 The LED indicator on the Active 3D Glasses blinks 3D models only 165 Power 166 The TV turns off automatically 167 The TV turns on automatically 168 After turning on the TV it turns off immediately 169 After unplugging the T...

Page 7: ...imes cuts out 186 Some paid content cannot be played 187 USB HDD recording USB HDD recording models only 188 You cannot use a USB HDD device USB HDD recording models only 189 The USB HDD device cannot be registered USB HDD recording models only 190 Recording cannot be performed Recording failed USB HDD recording models only 191 Recorded content disappeared USB HDD recording models only 192 The USB...

Page 8: ...uide and the Online Help Guide To view the Online Help Guide your TV must be connected to the Internet To switch between the Built in and Online versions use the switch button A at the top of the screen You can check which Help Guide is currently displayed by looking at the title at the top of the screen Connect the TV to the Internet Select A to switch the Help Guide version Note To use the lates...

Page 9: ... below are performed when the TV is in standby mode To keep your TV updated we recommend that you turn off the TV normally by using the power button on the remote control or TV Download of data such as programme guides Software download when Automatic software download is enabled 4 Getting Started Introducing Android TV Displaying the picture in a small screen Downloading apps from the Google Play...

Page 10: ...een in the corner Note The small screen is displayed on top of the last app used However the app that is displayed may vary depending on certain conditions Operations such as changing the channel is disabled while watching with a small screen TV programme external input such as an HDMI device apps that play back movies or some apps that play back pictures or music cannot be displayed at the same t...

Page 11: ...pps the small screen closes the TV programme or playback from the HDMI device closes To return to the TV programme or HDMI device press the TV button or switch the input 6 Getting Started Introducing Android TV Downloading apps from the Google Play You can download apps from the Google Play to the TV just like you do with smartphones and tablets Note You can only download apps that are compatible ...

Page 12: ...t to download The app will start downloading After downloading the app is automatically installed and added Its icon appears in the Home Menu allowing you to launch it About paid apps There are free apps and paid apps in the Google Play To purchase a paid app a prepaid Google Play gift card code or credit card information is required You can purchase a Google Play gift card from various retailers ...

Page 13: ...mory device with a computer etc Some apps cannot be moved to a USB memory device Connect a USB memory device to the TV Press the HOME button select Settings Storage reset the desired USB memory device Format it as an internal storage device When formatting is finished press the HOME button then select Settings Apps Select the app that you want to move to the USB memory device Select the USB memory...

Page 14: ... the TV as normal and then move it to the USB memory device 8 Getting Started Introducing Android TV Viewing Internet media You can use video streaming services such as YouTube and Netflix to watch Internet content The available services vary depending on your country and region You can launch these services by selecting their tiles in the Home Menu Note An Internet connection is required to watch...

Page 15: ...o connect the TV to your network 10 Getting Started Introducing Android TV Enjoying safe apps and video streaming services Security restrictions You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources or age restrictions on programmes and videos Press the HOME button then select Settings then options such as Security restrictions or P...

Page 16: ...mply press the button and speak into the microphone built into your remote control For details please refer to Using the remote control 12 Getting Started Basic Operations Using the remote control Home menu Using the TV Menu Bar This feature is available for TVs in which the included remote control does not have a DISCOVER button Using the Content Bar DISCOVER This feature is available for TVs in ...

Page 17: ... return to the previous screen Press the BACK button Using Voice Search Voice Search supported models only For Voice Search supported models the remote control has a built in microphone By speaking into the microphone you can search for content on the Internet Press the button The LED on the remote control will light up Speak into the built in microphone Speech examples may be displayed depending ...

Page 18: ...te control is available in some models regions countries Related topics The remote control does not operate Connecting to a Network 14 Getting Started Basic Operations Home menu The Home Menu allows you to search for content provides content recommendations and provides access to apps and settings Available items vary depending on your region country and the current screen Searching You can search...

Page 19: ... Recommendations This category shows content based on your history Featured apps Apps and Games These categories provide access to apps such as Video Album Music and Screen mirroring and games Inputs You can select the input source from the list of connected devices and jacks sockets such as HDMI Settings This category includes Settings Network Settings Timers and Help Hint By connecting the TV to...

Page 20: ... recorded title list or timer list Press the TV button while watching a TV broadcast The TV Menu Bar is displayed at the bottom of the screen Move the focus up or down to select the desired category Move the focus left or right to select the desired item Press the button to launch the selected item Adding channels to favourites Press the TV button while watching a TV broadcast The TV Menu Bar is d...

Page 21: ...ontent Bar is displayed at the bottom of the screen Move the focus up or down to select the desired category Move the focus left or right to select the desired item Press the button to launch the selected item To change the settings of this function Press the DISCOVER button The Content Bar is displayed at the bottom of the screen Move the focus down to the Settings category Select the desired ite...

Page 22: ...f the menu Sort TV programmes Select the type of TV programme sorting Note Some options may not be available depending on your model region country 17 Getting Started Basic Operations Using the Action Menu By pressing the ACTION MENU button a menu appears and provides quick access to the functions that are available for the currently displayed screen such as picture adjustments sound adjustments v...

Page 23: ...nected to the TV To use devices that are connected to the TV such as a Blu ray DVD player or to watch TV programmes after using such devices you must switch the input Press the button repeatedly to select the connected device Hint You can switch to TV broadcasting by simply pressing the TV button on the remote control Switching from the Home Menu Press the HOME button then select the input source ...

Page 24: ...timer is set When the sleep timer is set When a recording timer is set the availability of this function depends on your model country region etc Pink on When the TV is recording the availability of this function depends on your model country region Related topics Home network features Software updates Setting a timer Recording to a USB HDD device USB HDD recording models only 20 Getting Started A...

Page 25: ...ony support website using a computer or smartphone http www sony eu support 21 Getting Started Support Site For the latest information and Online Help Guide please visit the Sony support website http www sony eu support 22 Watching TV Watching TV programmes Watching in 3D 3D models only 23 Watching TV Watching TV programmes Using the programme guide Help Guide 25 z 147 ...

Page 26: ...ed Select View to watch the programme To switch the programme guide You can switch the programme guide to TV Selections or Genre Guide Some options may not be available depending on your model region country You can also switch the programme guide to see Recorded Title List USB HDD recording models only or Timer list Move the focus to the leftmost item then move left again to open the menu Select ...

Page 27: ...creen instructions to tune in all available digital channels and store their settings in the TV To change the tuning range Select Normal or Full in Auto tuning range Normal Searches for available channels within your region country Full Searches for available channels regardless of region country Hint You can retune the TV by running Digital auto tuning after moving to a new residence changing ser...

Page 28: ... DiSEqC Single Cable Distribution enables delivery of programmes to multiple receivers over a single coaxial cable Each receiver or tuner is allocated one user band DiSEqC installations allow you connect to multiple satellite dishes or LNBs if you have them You can select between them using the TV control Fixed Antenna is usually the simplest installation type in which there is one satellite dish ...

Page 29: ...channels or editing the programme list You can sort the channel display according to your preferred order For satellite channels Press the HOME button then select Settings Channel setup Digital setup Satellite setup Satellite programme list edit Choose the programme you want to move to a new position Choose the new position where you want to move the selected programme For digital channels Press t...

Page 30: ...information you want to display by entering a number Press the button to display text information About the Digital Text Information Service The digital text service offers rich content with smooth graphics and images Various features are available such as page links and easy to use navigation The service is supported by numerous broadcasters The availability of this feature depends on your model ...

Page 31: ...elect the desired programme from several programmes in one channel While watching an NVOD MF channel press the ACTION MENU button Select Additional services the desired programme Note This feature is available when the broadcaster provides NVOD MF service 30 Watching TV Watching TV programmes Understanding the information banner icons When changing the channel an information banner appears briefly...

Page 32: ...n select Settings Channel setup YouView setup Select Enable YouView or Disable YouView and then select Yes Follow the set up procedure To use the YouView Guide Use the YouView Guide to see what s on now what s coming up over the next week and to scroll back to catch up on programmes you might have missed from the past seven days Press the GUIDE button to display the programme guide Press the butto...

Page 33: ... button To access On Demand Discover and YouView Search YouView Menu Press the blue button in the YouView Guide or Mini Guide to display YouView Menu Find the programme you want to watch using the following options Players Access BBC iPlayer ITV Player All 4 and Demand 5 on YouView Discover View popular or recently added programmes at a glance You can also discover new programmes by genre e g Chil...

Page 34: ...els have 3D settings in Settings Display Recommended viewing distance for a 3D image If the viewing distance is not appropriate a double image may appear Sit at a distance of at least 3 times the height of the screen away from the TV For the best viewing experience we recommend that you sit directly in front of the TV Hint There are two types of 3D Glasses Passive and Active Refer to the specifica...

Page 35: ...ls etc and or electromagnetic interference Overhead view A 120 B 1 6 m 3 20 ft Side view A 45 B 1 6 m 3 20 ft C 30 Note Recommended viewing angle and distance may vary depending on the TV s location and room conditions Caring for your glasses Wipe the glasses gently with a soft cloth Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water Help Gui...

Page 36: ...he Reference Guide to see which type of 3D Glasses the TV supports For Passive 3D Glasses If Passive 3D Glasses are supplied with your TV use them If no glasses are supplied purchase a pair of Passive 3D Glasses model TDG 500P You can watch in 3D by just putting the Passive 3D Glasses on For Active 3D Glasses If Active 3D Glasses are supplied with your TV use them If no glasses are supplied purcha...

Page 37: ...epeat the procedure above Put the Active 3D Glasses on From the next time you can use the Active 3D Glasses by just turning them on To turn them off press and hold the Power button indicator on the glasses for 2 seconds To turn them on again press the Power button indicator Hint To use the Active 3D Glasses with another TV you need to register the glasses to that TV Perform the procedure above fro...

Page 38: ...hould now be able to watch 3D images If no 3D effect is achieved perform the following steps Press the ACTION MENU button then select 3D Select the 3D display mode to suit the displayed content Depending on the input signal or format 3D Side by Side 3D Over Under may not be selectable Hint In addition to the 3D display mode you can use various 3D options in 3D settings Press the HOME button then s...

Page 39: ...HDD device USB HDD recording models only Watching deleting recorded content USB HDD recording models only Understanding the symbols displayed in the recorded title list USB HDD recording models only 37 Recording TV Programmes Recording to a USB HDD device USB HDD recording models only Registering a USB HDD device USB HDD recording models only One touch recording USB HDD recording models only Timer...

Page 40: ...nction is only available on some models in Europe Australia and New Zealand A USB HDD device B USB cable not supplied Connect a USB HDD device to the USB3 port blue labelled HDD REC on your TV Turn the USB HDD device on Wait until the screen USB drive connected is displayed Select Register for recording Follow the on screen instructions to register the USB HDD device Note If the message Can t dete...

Page 41: ...he TV by selecting Settings Recording device setup HDD registration To deregister a USB HDD device Press the HOME button then select Settings Recording device setup HDD deregistration the device to deregister Related topics Information about using a USB HDD device for recording USB HDD recording models only 39 Recording TV Programmes Recording to a USB HDD device USB HDD recording models only One ...

Page 42: ...ge the end time for the recording Note For some programmes the recording cannot be stopped by pressing the button To stop recording such a programme press the ACTION MENU button then select REC stop Related topics Watching deleting recorded content USB HDD recording models only 40 Recording TV Programmes Recording to a USB HDD device USB HDD recording models only Timer recording USB HDD recording ...

Page 43: ...t Manual Timer REC Configure the timer setting Select Set timer To check modify or delete timer settings Checking modifying or deleting timer settings is performed in Timer list Press the GUIDE button Move the focus to the leftmost item then move left again to open the menu Select Timer list then change the settings Hint Up to 32 timer settings can be created If the recording fails the reason will...

Page 44: ...e on some models in Europe Australia and New Zealand Only USB HDDs larger than 32 GB are supported Connection of a USB HDD device via a USB hub is not supported Connect the device directly to the TV Any data stored in the USB HDD device will be erased when it is formatted during the registration process The USB HDD device cannot be used with a PC once it has been registered to the TV To enable use...

Page 45: ...to legal restrictions If the TV is subjected to impact during USB HDD recording noise may occur in the recorded content In no event shall Sony be liable for recording failure or any damage or loss of recorded content caused or associated with the TV s malfunction signal interference or any other problem 42 Recording TV Programmes Watching deleting recorded content USB HDD recording models only USB...

Page 46: ...rding models only Unviewed recording Protected recording Currently recording 44 Using the TV with Other Devices USB devices Blu ray and DVD players Set top box cable satellite box with an IR Blaster IR Blaster compatible models only Smartphones and tablets Computers cameras and camcorders Audio system Bluetooth devices Sony wireless subwoofer optional Sony wireless subwoofer supported models only ...

Page 47: ...USB storage device Enjoy photos music movies stored on a USB device You can enjoy photos music movies stored on a USB device on the TV screen If the USB device connected to the TV has a power switch turn it on Press the HOME button then select the desired item Select Album to view photos Music to play music and Video to play movies Press the button and select Folders from the menu that is displaye...

Page 48: ...he TV or USB device do not disconnect the USB cable and do not remove or insert recording media Otherwise data stored on the USB device may be corrupted Depending on the file playback may not be possible even when using the supported formats Related topics Information about USB devices used for storing photos and music 47 Using the TV with Other Devices USB devices Help Guide 48 z 147 ...

Page 49: ... movies may be magnified resulting in low picture quality Depending on the size and aspect ratio images may not be displayed in full screen It may take a long time to display a photo depending on the file or settings In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV s malfunction the USB device s malfunction or any ot...

Page 50: ...vices USB devices Supported files and formats Music Use case USB Home Network mp4 Extension Description Sampling Rate mp4 m4a AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k 3gpp Extension Description Sampling Rate 3gp 3g2 AAC LC 16k 22 05k 24k 32k 44 1k 48k HE AAC v1 v2 24k 32k 44 1k 48k Asf Extension Description Sampling Rate Help Guide 50 z 147 ...

Page 51: ...1 025k 12k wav WAV 32k 44 1k 48k 88 2k 96k 176 4k 192k flac FLAC 16k 22 05k 32k 44 1k 48k 88 2k 96k 176 4k 192k The use case of LPCM is Home Network only The use case of WAV is 2ch only Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles 51 Using the TV with Other Devices USB devices Supported files and formats Videos Use case USB Home Network 1 2 1 2...

Page 52: ...evel Audio Codec Max Min Resolution Max Frame Rate MPEG2 MP HL MP H14L MP ML MPEG1L1 MPEG1L2 LPCM AC3 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps MPEG2TS Extension m2t Subtitle Type Video Codec Profile Level Audio Codec Max Min Resolution Max Frame Rate MPEG2 MP HL MP H14L MP ML MPEG1L1 MPEG1L2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps Ext...

Page 53: ...Profile Level Audio Codec Max Min Resolution Max Frame Rate AVC H 264 BP L3 MP L4 2 HP L4 2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 1920x1080 QCIF 176x144 1920x1080 120fps MPEG4 SP L6 ASP L5 ACEP L4 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps MP4 mp4 For 4K models Subtitle Type External Video Codec Profile Level Audio Code...

Page 54: ...x144 1920x1080 30fps 1280x720 60fps AVC H 264 BP L5 2 MP L5 2 HP L5 2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 LPCM 3840x2160 QCIF 176x144 3840x2160 60p 1920x1080 120fps HEVC H 265 MP L5 1 Main10 L5 1 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 3840x2160 QCIF 176x144 3840x2160 60p This line includes the XAVC S format use case The maximum supported bitrate for XAVC S is 100 Mbps avi avi Subtitle Type External...

Page 55: ... Codec Profile Level Audio Codec Max Min Resolution Max Frame Rate VC1 AP L3 MP HL SP ML WMA9 Standard 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps MKV mkv For 2K models Subtitle Type Internal External Video Codec Profile Level Audio Codec Max Min Resolution Max Frame Rate Xvid DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis 1920x1080 QCIF 176x144 1920x1080 30fps 1280...

Page 56: ...is 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps VP8 DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps MKV mkv For 4K models Subtitle Type Internal External Video Codec Profile Level Audio Codec Max Min Resolution Max Frame Rate Xvid DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis 1920x1080 QCIF 1...

Page 57: ...HE AAC v2 MPEG1L1 MPEG1L2 Vorbis 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps VP8 DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 MPEG1L1 MPEG1L2 Vorbis 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps AVC H 264 BP L5 2 MP L5 2 HP L5 2 DTS core AC3 AAC LC E AC3 HE AAC v1 HE AAC v2 3840x2160 QCIF 176x144 3840x2160 60p HEVC H 265 MP L5 1 Main10 L5 1 DTS core AC3 AAC LC E AC3 HE AAC v1 HE...

Page 58: ...HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 1920x1080 QCIF 176x144 1920x1080 60fps MOV mov Subtitle Type External Video Codec Profile Level Audio Codec Max Min Resolution Max Frame Rate AVC H 264 BP L3 MP L4 2 HP L4 2 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 MPEG1L1 MPEG1L2 μ LAW PCM U8 PCM S16BE PCM S16LE 1920x1080 QCIF 176x144 1920x1080 60fps MPEG4 SP L6 ASP L5 ACEP L4 AAC LC HE AAC v1 HE AAC v2 AC3 E AC3 M...

Page 59: ...E 1280x720 QCIF 176x144 1280x720 30fps WebM webm Subtitle Type Internal External Video Codec Profile Level Audio Codec Max Min Resolution Max Frame Rate VP8 Vorbis 1920x1080 QCIF 176x144 1920x1080 30fps 1280x720 60fps Other supported files and formats Photos Music Audio sampling rates for videos External subtitles 52 Using the TV with Other Devices USB devices Supported files and formats Help Guid...

Page 60: ...E AAC v1 v2 24k 32k 44 1k 48k AC3 32k 44 1k 48k E AC3 Vorbis 8k 11 025k 16k 22 05k 32k 44 1k 48k WMA9 DTS core 32k 44 1k 48k μ LAW 8k PCM U8 8k PCM S16LE 11 025k 16k 44 1k PCM S16BE Other supported files and formats Photos Music Videos External subtitles 53 Using the TV with Other Devices USB devices Supported files and formats Help Guide 60 z 147 ...

Page 61: ...d formats Photos Music Videos Audio sampling rates for videos 54 Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Watching Blu ray and DVD discs 55 Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Connect a Blu ray DVD player to the TV HDMI connection Help Guide 61 z 147 ...

Page 62: ... supplied Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo Component video connection Availability depends on your model region country If your Blu ray DVD player has component video jacks sockets connect them to the TV using a component video cable and an audio cable A Blu ray DVD player B Component video cable not supplied C Audio cable not supplied SCART connection Help ...

Page 63: ... SCART connection may provide the same picture quality as a composite connection depending on the connected Blu ray DVD player Composite connection Availability depends on your model region country If your Blu ray DVD player has composite jacks sockets connect them using a composite video audio cable A Blu ray DVD player B Composite video audio cable not supplied Help Guide 63 z 147 ...

Page 64: ...ur model region country Related topics Watching Blu ray and DVD discs 56 Using the TV with Other Devices Blu ray and DVD players Watching Blu ray and DVD discs You can watch content from Blu ray DVD discs or other content supported by your player on the TV Turn on the connected Blu ray DVD player Press the button repeatedly to select the connected Blu ray DVD player Start playback on the connected...

Page 65: ...Setting up the IR Blaster to control the set top box cable satellite box IR Blaster compatible models only 58 Using the TV with Other Devices Set top box cable satellite box with an IR Blaster IR Blaster compatible models only Connecting an IR Blaster IR Blaster compatible models only IR Blaster compatible models have IR Blaster setup in Settings External inputs The IR Blaster allows you to operat...

Page 66: ...vices Set top box cable satellite box with an IR Blaster IR Blaster compatible models only Setting up the IR Blaster to control the set top box cable satellite box IR Blaster compatible models only Peforming Set top box control setup in IR Blaster setup allows you to operate a cable satellite box from the menu displayed by pressing the ACTION MENU button on the remote control If the remote control...

Page 67: ...ration may not be transmitted Instead press the button repeatedly Related topics Connecting an IR Blaster IR Blaster compatible models only An external device such as a set top box or AV receiver cannot be controlled via the IR Blaster IR Blaster compatible models only 60 Using the TV with Other Devices Smartphones and tablets Displaying the screen of a smartphone tablet on the TV using the Screen...

Page 68: ...n displayed on the device will also be displayed on the TV For details refer to the instruction manual of your device Note While the standby screen for the Screen mirroring is displayed the wireless connection between the TV and your wireless router is disconnected therefore communication via the Internet is stopped Hint You can configure the advanced settings of Screen mirroring by pressing the H...

Page 69: ...order and viewing stored content Computer video signal specifications 63 Using the TV with Other Devices Computers cameras and camcorders Connecting a computer and viewing stored content To connect a computer Use an HDMI cable to connect your computer to the TV A Computer B HDMI cable not supplied Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo To check the video signal sp...

Page 70: ... blurred or smeared In this case change the computer s settings and select another input signal from the Computer video signal specifications list 64 Using the TV with Other Devices Computers cameras and camcorders Connecting a camera or camcorder and viewing stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable Use a cable that has...

Page 71: ...ate it by simply using the TV s remote control Make sure that the device is BRAVIA Sync compatible Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack socket Related topics BRAVIA Sync compatible devices 65 Using the TV with Other Devices Computers cameras and camcorders Computer video signal specifications Resolution Horizontal frequency Vertical frequency 640 x...

Page 72: ...80i 60Hz 1080 24p 1080p 30Hz 1080p 50Hz 1080p 60Hz 3840 x 2160p 24Hz 3840 x 2160p 25Hz 3840 x 2160p 30Hz 4K models only 3840 x 2160p 50Hz 3840 x 2160p 60Hz 4K models only 4096 x 2160p 24Hz 4K models only 4096 x 2160p 50Hz 4096 x 2160p 60Hz 4K models only Not supported depending on your region country When 4096 x 2160p is input and Wide mode is set to Normal the resolution is displayed as 3840 x 21...

Page 73: ...age To connect an ARC capable audio system using an HDMI cable If your audio system features HDMI output jacks sockets you can connect the TV to your audio system using an HDMI cable A AV receiver or sound bar B HDMI cable not supplied Be sure to use an authorised HIGH SPEED HDMI cable bearing the HDMI logo Hint When connecting a BRAVIA Sync compatible digital audio system with Audio Return Channe...

Page 74: ...nnect an audio system that is not ARC capable using an optical audio cable You can connect the TV s audio output to an audio system using an optical audio cable A AV receiver or Sound bar B Optical audio cable not supplied Hint See the instruction manual of the audio system for details on connecting other devices and for set up If the audio system is not compatible with Dolby Digital or DTS set Se...

Page 75: ...the TV with Other Devices Audio system Adjusting audio system related settings When using the HDMI connection or optical audio connection After connecting the TV to your audio system press the ACTION MENU button then select Speakers Audio system Turn on the connected audio system then adjust the volume If you connect a BRAVIA Sync compatible device with an HDMI connection you can operate it by sim...

Page 76: ...dio out is set to Audio out Variable Press the HOME button then select Settings Sound Headphone Audio out Audio out Variable When connecting a subwoofer press the HOME button then select Settings Sound Headphone Audio out Subwoofer If a specific audio system is connected with an HDMI cable you can adjust the output timing of the picture and sound Adjusting the AV sync setting For details about sup...

Page 77: ...Turn the Bluetooth device on and put it in pairing mode To put your Bluetooth device in pairing mode refer to the instruction manual of the device Press the HOME button then select Settings Bluetooth settings Add device to put the TV in pairing mode A list of available Bluetooth devices will be displayed Select the desired device from the list then follow the on screen instructions If you are prom...

Page 78: ... audio devices Bluetooth A2DP supported models that can use Bluetooth audio devices have A V sync in Settings Sound Press the HOME button then select Settings Sound A V sync the desired option Hint You can also adjust the output timing of the picture and sound if a specific audio system is connected with an HDMI cable For details about supported models refer to the support site Support Site Note D...

Page 79: ... we recommend that you use the TV speakers or a sound bar with a wired HDMI cable optical digital cable connection 72 Using the TV with Other Devices Bluetooth devices Supported Bluetooth profiles The TV supports the following profiles HID Human Interface Device Profile HOGP HID over GATT Profile A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile 3DSP 3D Synchronizat...

Page 80: ... region country TVs that support the Wireless Subwoofer indicate SWF BR100 in the specifications section of the Reference Guide A Wireless Transceiver B Wireless Subwoofer SWF BR100 C Audio cable Connect the audio cable supplied to the Wireless Transceiver Connect the other end of the audio cable to the AUDIO OUT jack socket of the TV Connect the Wireless Transceiver to the USB port of the TV Head...

Page 81: ...ls have Wireless Subwoofer power in Settings Sound Sound The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV Follow the instructions below to change the settings to suit your preferences Press the HOME button then select Settings Sound Sound Advanced settings Sound mode related Wireless Subwoofer Available Options Wireless Subwoofer level Adjust...

Page 82: ...Sound Sound Wireless Subwoofer power Related topics Connecting a wireless subwoofer optional 76 Using the TV with Other Devices BRAVIA Sync compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings 77 Using the TV with Other Devices BRAVIA Sync compatible devices BRAVIA Sync overview If a BRAVIA Sync compatible device e g BD ...

Page 83: ...tarts to play Automatically turns the connected Blu ray DVD player off when you turn the TV off Controls menu operation buttons playback e g button and channel selection of the connected Blu ray DVD player through the TV s remote control AV amplifier Automatically turns the connected AV amplifier on and switches the sound output from the TV speaker to the audio system when you turn the TV on This ...

Page 84: ...ng BRAVIA Sync settings 79 Using the TV with Other Devices BRAVIA Sync compatible devices Adjusting BRAVIA Sync settings Turn on the connected device To enable BRAVIA Sync control press the HOME button then select Settings External inputs BRAVIA Sync settings BRAVIA Sync control Activate BRAVIA Sync on the connected device When a specific Sony BRAVIA Sync compatible device is connected and powered...

Page 85: ...item in the Sync Menu Hint If you press the SYNC MENU button the promotion screen is displayed in the following situations An HDMI device is not connected BRAVIA Sync control is disabled Related topics BRAVIA Sync overview Using features available for BRAVIA Sync compatible devices 80 Using the TV with Other Devices Viewing pictures in 4K from compatible devices 4K models only Viewing pictures in ...

Page 86: ... Camcorder C USB device D Network device To view pictures stored on a USB device or network device in 4K resolution Connect the USB device or network device to the TV Press the HOME button then select Album the USB device server or preset folder containing the file to play the folder or file from the list If you select a folder select the file To view pictures stored on a digital still camera camc...

Page 87: ...yed If you change the picture by pressing the buttons it may take time to display Related topics Computers cameras and camcorders USB devices Connecting to a Network 82 Using the TV with Other Devices Viewing pictures in 4K from compatible devices 4K models only Settings for viewing pictures in 4K resolution with higher quality 4K models only When you display the High Quality 4K format with the HD...

Page 88: ...format Set to Enhanced format only when using compatible devices When you watch 4K picture with High Quality use a Premium High Speed HDMI Cable s that supports speeds of 18 Gbps For details on a Premium High Speed HDMI Cable s that supports 18 Gbps refer to the cable specifications In some models the HDMI signal format of HDMI IN 2 and 3 changes at the same time Related topics Viewing pictures in...

Page 89: ...ter C Router D Modem E Internet Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network network administrator Press the HOME button then select Settings Network Network setup Easy Follow the on screen instructions to complete the set up Note The network related settings that are required may vary depending on the Internet s...

Page 90: ...using a wireless connection Using Wi Fi to connect the TV to your network The built in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable free environment A Computer B Wireless router C Modem D Internet Set up your wireless router For details refer to the instruction manual of your wireless router or contact the person who set up the network netwo...

Page 91: ...ay not be supported depending on your region country If the 5GHz band is not supported the TV can only connect to a wireless router using the 2 4GHz band To use WEP security with a wireless router select Settings Network Network setup Easy Wi Fi Connect by scan list Note The network related settings that are required may vary depending on the Internet service provider or router For details refer t...

Page 92: ...pport Wi Fi Direct select the Show Network SSID Password Operate the Wi Fi Direct Wi Fi device to connect with the TV Send content from the Wi Fi Direct Wi Fi device to the TV For details refer to the instruction manual of the device If the connection does not succeed When the standby screen for the Wi Fi Direct setting is displayed select Show Network SSID Password and follow the on screen instru...

Page 93: ...g for experts When your TV is not connected wirelessly to a router you can select the wireless band for the Wi Fi Direct function Press the HOME button then select Settings Network Wi Fi Direct Advanced settings Band setting Auto Normally use this option It automatically selects an appropriate band for the Wi Fi Direct function Auto 2 4GHz band Use this option when connecting with devices that sup...

Page 94: ...e automatically after exiting from Wi Fi Direct settings The 5GHz band may not be supported depending on your region country Related topics The TV cannot be found by a Wi Fi Direct device 88 Connecting to a Network Home network features Adjusting home network settings Playing content from a computer Playing content from a media server 89 Connecting to a Network Home network features Adjusting home...

Page 95: ...ettings to change the access permission settings of each controller To use the remote device Press the HOME button then select Settings Network Remote device settings the desired option Control remotely Enable operation of the TV from a registered device Deregister remote device Deregister a device to disable operation of the TV from that device 90 Connecting to a Network Home network features Pla...

Page 96: ...ending on the file playback may not be possible even when using the supported formats Related topics Adjusting home network settings 91 Connecting to a Network Home network features Playing content from a media server If you connect the TV to a home network via a router you can play photo music video files in a controller e g digital still camera on the TV screen by operating the controller direct...

Page 97: ...usting home network settings 92 Settings Configuring the TV Setting a timer 93 Settings Configuring the TV TV Network Accessories System Preferences Personal Accounts Expert panel settings only models equipped with an OLED panel 94 Settings Configuring the TV TV Press the HOME button then select Settings TV the desired option Help Guide 97 z 147 ...

Page 98: ...Configures the settings of the external inputs and BRAVIA Sync Display Adjusts the picture and screen display settings such as screen brightness Sound Adjusts the sound settings and speaker related options Illumination LED Customises the Illumination LED The availability of this function depends on your model Power Changes the settings related to power consumption Apps Changes the settings related...

Page 99: ...Cast feature Bluetooth settings Setup for registering deregistering Bluetooth devices Voice Remote Control Setup for pairing the Voice Remote Control Recording device setup USB HDD recording models only Configures the settings of USB HDD devices for recording This option may not be available depending on your model region country 96 Settings Configuring the TV System Preferences Press the HOME but...

Page 100: ...ecognition feature Accessibility Configures the settings of accessibility features and services for helping users navigate their devices more easily Retail mode settings Enriches the display for shop front use by setting Demo mode etc Settings related to the search function and speech recognition may be configured in Google depending on your model region country 97 Settings Configuring the TV Help...

Page 101: ... settings for streaming channels 98 Settings Configuring the TV Accounts Press the HOME button then select Settings Accounts the desired option Google Syncs the registered Google account or removes the account Add account Adds various service accounts such as Google accounts and Sony Entertainment Network SEN accounts You can add multiple Google accounts and switch between them depending on the ap...

Page 102: ... noticeable Note Perform panel refresh only when image retention is particularly noticeable As a reference perform it only once a year Avoid performing it more than once a year because it may affect the usable life of the panel Panel refresh takes about one hour to complete A white line may be displayed on the screen during the panel refresh This is not a malfunction of the TV Perform adjustments ...

Page 103: ... Note When you turn off the TV and turn it on again Sleep timer is reset to Off 101 Troubleshooting Start here Experiencing trouble Start here Picture quality screen Keyboard Broadcast reception Sound Network Internet home apps Remote control accessories Power Connected devices USB HDD recording USB HDD recording models only Illumination LED 102 Troubleshooting Start here Self diagnostics Software...

Page 104: ...tic software download To enable Automatic software download press the HOME button then select Help System software update Automatic software download Hint To update the software manually select Check for a system software update in the System software update screen If you do not wish to update the software automatically disable Automatic software download Updating software via USB storage device I...

Page 105: ...hold the power button on the remote control for about 5 seconds The TV will turn off and then restart automatically after a short time Your personal settings and data will not be lost after the TV restarts it is the same as unplugging the AC power cord mains lead 106 Troubleshooting Start here Frequently Asked Questions for Troubleshooting For troubleshooting information you can also refer to Freq...

Page 106: ...tomatically appears when 3D signal is detected 3D models only A message about an app asking for permission to access a TV function is displayed The screen becomes darker after a certain period of time only models equipped with an OLED panel The message Panel refresh did not finish is displayed only models equipped with an OLED panel You are concerned about an image retention only models equipped w...

Page 107: ...Picture Advanced settings Motion Film mode Check the Manual programme preset settings Press the HOME button then select Settings Channel setup Analogue setup Manual programme preset Set LNA to Off to improve picture reception LNA may not be available depending on the situation region country Perform AFT in Manual programme preset to improve picture for analogue reception Availability of Manual pro...

Page 108: ...nced settings Reset If you set Power saving to Low or High the black level will be enhanced Press the HOME button then select Settings Power Eco Power saving Related topics Dark screen How to brighten the screen Colour is not correct How to adjust the colour tone 112 Troubleshooting Picture quality screen Dark screen How to brighten the screen Press the ACTION MENU button select Picture Advanced s...

Page 109: ...Picture is too bright 114 Troubleshooting Picture quality screen Screen format wide mode changes automatically When changing the channel or video input if Auto wide in Screen is enabled the current Wide mode setting is automatically changed according to the input signal To lock the Wide mode setting disable Auto wide Related topics Suddenly the picture becomes small 115 Troubleshooting Picture qua...

Page 110: ...ng again Related topics Screen format wide mode changes automatically 117 Troubleshooting Picture quality screen Black bands appear at the edges of the screen Some wide screen programmes are filmed in aspect ratios that are greater than 16 9 this is especially common with theatrical releases Your TV will show these programmes with black bands at the top and bottom of the screen For more details ch...

Page 111: ...le Demo mode and Picture reset mode 119 Troubleshooting Picture quality screen 3D pictures are not displayed The 3D effect is weak 3D models only 3D models have 3D settings in Settings Display If two pictures are displayed side by side press the ACTION MENU button then select 3D 3D display 3D Side by Side If two pictures are displayed one above the other press the ACTION MENU button then select 3D...

Page 112: ...atible such as a home theatre system is connected between the TV and a 3D compatible device the TV will not display 3D pictures Connect the 3D compatible device directly to the TV via an authorised HIGH SPEED HDMI cable bearing the HDMI logo Related topics Understanding the basics of 3D TV 3D models only 120 Troubleshooting Picture quality screen Black bars appear on both sides of the screen when ...

Page 113: ...Troubleshooting Picture quality screen A message about an app asking for permission to access a TV function is displayed Select whether to allow or deny the app access to the displayed function You can check the list of app permissions categorized by TV function and change permission settings for each app Press the HOME button select Settings Apps App permissions the desired TV function 124 Troubl...

Page 114: ...ed manually you must select it again 126 Troubleshooting Picture quality screen You are concerned about an image retention only models equipped with an OLED panel If the same image is displayed repeatedly or for long periods of time image retention may occur To reduce image retention we recommend that you turn off the TV normally by pressing the power button on the remote control or TV Note Manual...

Page 115: ... not a malfunction of the TV 128 Troubleshooting Picture quality screen Panel refresh does not complete only models equipped with an OLED panel Panel refresh works when the room temperature is between 10 C and 40 C If the room temperature falls outside of this range during the panel refresh the process does not finish and a message is displayed If the message is displayed check the temperature of ...

Page 116: ...s only Some digital channels are missing You want to tune your satellite dish 131 Troubleshooting Broadcast reception Check these things first to troubleshoot your TV reception Make sure that the antenna aerial cable is firmly connected to the TV Make sure that the antenna aerial cable is not loose or disconnected Make sure that the cable or cable connector of antenna aerial is not damaged 132 Tro...

Page 117: ... Related topics Distorted picture Check these things first to troubleshoot your TV reception 134 Troubleshooting Broadcast reception Only snow noise or a black picture appears on the screen Check if auto tuning is performed Check if the antenna aerial is broken or bent Check if the antenna aerial has reached the end of its serviceable life 3 5 years for normal use 1 2 years at a seaside location R...

Page 118: ...aerial cable away from other connecting cables Related topics Check these things first to troubleshoot your TV reception 136 Troubleshooting Broadcast reception Some channels are blank The channel is for scrambled subscription service only Subscribe to a pay TV service The channel is used only for data no picture or sound Contact the broadcaster for transmission details Related topics Check these ...

Page 119: ...conditions can affect satellite broadcast systems Wait for the weather to clear Satellite compatible models only Related topics Check these things first to troubleshoot your TV reception 138 Troubleshooting Broadcast reception You cannot view digital channels Ask a local installer if digital transmissions are provided in your area Upgrade to a higher gain antenna aerial Related topics Check these ...

Page 120: ...ly Satellite compatible models have Satellite setup in Settings Channel setup Digital setup Ask a local installer if satellite services are provided in your area Check your LNB device and settings If your TV has both MAIN and SUB jacks sockets and does not set to satellite twin tuner mode with Satellite tuner mode selection the jack socket labelled SUB cannot be used In this case connect your sate...

Page 121: ...hat you set Auto service update to On to allow new digital services to be added automatically as they become available Press the HOME button then select Settings Channel setup Digital setup Technical setup Auto service update On If it is set to Off you will be notified of new digital services by an on screen message and the services will not be automatically added Hint The availability of this fun...

Page 122: ... picture Audio noise No audio or low audio with a home theatre system Distorted sound Headphone Bluetooth audio device volume cannot be adjusted You want to output sound from both the headphones Bluetooth audio device and the TV speakers You are concerned about a delay between the picture and sound 144 Troubleshooting Sound No sound but good picture Check the volume control Press or button to canc...

Page 123: ...udio system is not compatible with Dolby Digital or DTS set Settings Sound Digital audio out to PCM If you select an analogue RF channel and pictures are displayed correctly change the TV broadcast system Press the HOME button then select Settings Channel setup Analogue setup Manual programme preset TV system Availability of Manual programme preset or option name differs depending on the region co...

Page 124: ...e reception Availability of Manual programme preset and its options may vary depending on the region country situation Set Audio filter to Low or High to improve sound for analogue reception Audio filter may not be available depending on your region country Related topics Audio noise 148 Troubleshooting Sound Headphone Bluetooth audio device volume cannot be adjusted If you cannot adjust the headp...

Page 125: ...headphones cannot be used If the TV is an A2DP supported model A V sync available To enable Audio to both TV speakers other device press the HOME button then select Settings Sound Audio to both TV speakers other device 150 Troubleshooting Sound You are concerned about a delay between the picture and sound If a Bluetooth audio device is connected The picture and sound do not match because the sound...

Page 126: ...t Certain Internet video content displays a loss of detail Good picture quality but no sound on Internet video content Apps are inaccessible The TV cannot access the Internet when IPv6 is set Your TV cannot connect to the server A message appears stating that the TV cannot connect to your network You can connect to the Internet but not to Google services 152 Troubleshooting Network Internet home a...

Page 127: ...t to a wireless router using the 2 4GHz band Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 154 Troubleshooting Network Internet home apps Wi Fi connection is lost or intermittent Check the installation location of the TV and wireless router Signal condition may be affected by the following Other wireless devices microwaves fluorescent lights...

Page 128: ...content provider and your connection bandwidth Due to the nature of Internet video not all videos will contain sound Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to your network 157 Troubleshooting Network Internet home apps Apps are inaccessible Check that the LAN cable or AC power cord mains lead of the router modem has been connected properly Your route...

Page 129: ...le or wireless connection to your server and your TV Check if your network is properly configured on your TV Check your LAN cable wireless connection or your server The TV may have lost connection with the server Perform Server diagnostics to check if your media server is properly communicating with the TV Press the HOME button then select Settings Network Home network setup Server diagnostics Rel...

Page 130: ...HOME button then select Settings Network Advanced settings Network status Related topics Your TV cannot connect to the server 161 Troubleshooting Network Internet home apps You can connect to the Internet but not to Google services The date and time settings of this TV may be incorrect Depending on the app such as Google Play or YouTube you may not be able to connect to Google services if the time...

Page 131: ...control at the remote control sensor located at the front of the TV Keep the remote control sensor area clear from obstacles Fluorescent light can interfere with remote control operation try turning off any fluorescent light When you unplug the TV and plug it in again the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV This is because it...

Page 132: ...es only to TDG BT400A BT500A Press the unlock button with the tip of a pen etc and take out the battery case Replace the battery with a new one After that be sure to insert the battery case until it locks in place again A CR2025 side 165 Troubleshooting Remote control accessories The LED indicator on the Active 3D Glasses blinks 3D models only Lights up for 3 seconds Indicates when turning on the ...

Page 133: ...only 166 Troubleshooting Power The TV turns off automatically The TV turns on automatically After turning on the TV it turns off immediately After unplugging the TV and plugging it in again the TV does not turn on even if you press the power button on the remote control or the TV 167 Troubleshooting Power The TV turns off automatically The screen may have been turned off due to Sleep timer setting...

Page 134: ...e retention This is not a malfunction of the TV Turn on the TV again using the remote control and disable picture reset mode Press the HOME button on the remote control and select Settings Retail mode settings Disable Picture reset mode 170 Troubleshooting Power After unplugging the TV and plugging it in again the TV does not turn on even if you press the power button on the remote control or the ...

Page 135: ...ch as a set top box or AV receiver cannot be controlled via the IR Blaster IR Blaster compatible models only Some media files in the USB device or server are not displayed The TV cannot be found by a Wi Fi Direct device Operation cuts out or a device does not work What kind of devices can be connected using the Screen mirroring function The TV cannot connect to a Miracast device or Screen mirrorin...

Page 136: ...ices 173 Troubleshooting Connected devices You cannot select a connected device in the Home Menu Check the cable connection Related topics Using the TV with Other Devices 174 Troubleshooting Connected devices Certain programmes on digital sources display a loss of detail Less detail than usual or artifacts small blocks dots or pixelation may appear on the screen due to the digital compression of t...

Page 137: ...device and BRAVIA Sync settings BRAVIA Sync control is set up on the TV Related topics BRAVIA Sync compatible devices 177 Troubleshooting Connected devices The EXT BOX MENU button on the remote control does not work This feature is available for TVs in which the included remote control has an EXT BOX MENU button IR Blaster compatible models have IR Blaster setup in Settings External inputs To use ...

Page 138: ...e TV s remote control through the IR Blaster function IR Blaster compatible models have IR Blaster setup in Settings External inputs Press the ACTION MENU button then select Power STB in Menu 179 Troubleshooting Connected devices You cannot control a second AV receiver Only one BRAVIA Sync compatible AV receiver can be used Related topics BRAVIA Sync compatible devices 180 Troubleshooting Connecte...

Page 139: ... Connecting an IR Blaster IR Blaster compatible models only 181 Troubleshooting Connected devices Some media files in the USB device or server are not displayed Unsupported files may not be displayed All the folders files may not be displayed depending on the system status Related topics Supported files and formats 182 Troubleshooting Connected devices The TV cannot be found by a Wi Fi Direct devi...

Page 140: ...etween the TV and other devices refer to the instruction manuals of the devices When multiple Bluetooth devices are connected to the TV the quality of Bluetooth communication may deteriorate Related topics Bluetooth devices 184 Troubleshooting Connected devices What kind of devices can be connected using the Screen mirroring function Wi Fi enabled devices such as smartphones and tablets that suppo...

Page 141: ...ing function 186 Troubleshooting Connected devices Video or sound sometimes cuts out Devices emitting radio waves such as other wireless LAN devices or microwave ovens may interfere with the Screen mirroring function using wireless LAN Keep the TV or Sony Screen mirroring compatible devices e g some models of Xperia away from such devices or turn them off if possible Communication speed may change...

Page 142: ...dels only Recorded content disappeared USB HDD recording models only The USB HDD device operates even though it is not turned on USB HDD recording models only 189 Troubleshooting USB HDD recording USB HDD recording models only You cannot use a USB HDD device USB HDD recording models only USB HDD recording models have Recording device setup in Settings Check that the USB HDD device is connected pro...

Page 143: ...rt blue indicated as HDD REC If the USB HDD device is properly connected to the blue USB3 port register it for recording again because it is already registered as a device for purposes other than recording such as storage Note If there are devices connected to the USB1 and USB2 ports temporarily remove them for this procedure Press the HOME button then select Settings Storage reset From Device sto...

Page 144: ...n then select Programme Guide Recorded Title List Recording Error List Check the available space in the HDD If very little space is left delete unnecessary content The following programmes cannot be recorded Copy protected programmes Analogue programmes Programmes from external inputs including programmes from a connected set top box Streaming content Timer recording may not be possible if the bro...

Page 145: ...ng models only The connected USB HDD may spin or the device s LED indicator may light up while the TV obtains EPG data during standby mode 194 Troubleshooting Illumination LED The illumination LED sometimes lights up You want to disable the illumination LED so that it does not light up or blink 195 Troubleshooting Illumination LED The illumination LED sometimes lights up The illumination LED light...

Page 146: ...ify whether the TV is recording on or off or a timer is set 197 Index TV programmes DISCOVER GUIDE Interactive broadcasts Satellite broadcasts Recording Channel setup Parental lock Picture display Picture in picture 3D 4K pictures HOME Display Date time Language Expert panel settings Pixel shift Panel refresh Sound voice Voice Search using Sound Speech recognition Remote control Help Guide 146 z 1...

Page 147: ... devices recording with Blu ray DVD players connecting USB memory devices etc Smartphones tablets Computers Digital cameras camcorders Audio systems Wireless subwoofer Apps Moving to USB memory devices Google Play Store YouTube Netflix A list of recently used apps File playback Computers Digital cameras camcorders Supported files and formats Other Restart System software update Help Guide 147 z 14...

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