Troubleshooting
9
9 Troubleshooting
Disturbance
Reason
Correction
No connection to the Web interface of
the storage system
(find-my.sonnen-batterie.com).
No connection between the storage system and
the server.
►
Make sure that the Ethernet line between
the storage system and the Router of the home
network is correctly connected.
►
Make sure that the Router of the home
network allows connections on the following
ports:
TCP-Port
Service
22
ssh
80
http
8080
http
443
https
3333
debug
UDP-Port
Dienst
1194
VPN
123
NTP
1196
VPN
The sonnen Eclipse of the storage
system pulses orange.
The internet connection to the storage
system has been interrupted.
►
Check whether the home network router is
able to establish an internet connection.
If so:
►
Ensure that the network cable for the
storage system is connected to the home
network router.
The sonnen Eclipse of the storage
system illuminates red.
The storage system has detected a problem that
is preventing normal operation or may cause
damage to the storage system.
►
Please contact the sonnen service team to
get help resolving the problem.
The sonnen Eclipse of the storage
system pulses green.
The storage system is not connected to
the public electricity grid.
►
Check that the circuit breaker in the supply
line of the storage system is switched on.
If so: The public electricity grid does not provide
any electrical energy (grid outage).
►
It can only be waited until the public
electrical grid supplies energy again. Thereafter,
the storage systems resumes normal operation.
Storage system with emergency power function
only*: The storage system is not connected to
the public electricity network and is in
emergency operation.
No troubleshooting necessary.
*Optional accessories sonnenBackup-Box.
KD-421 | Part no. 22136 | EN | X03
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