4
Transport and storage
damage occurs when the packaging is not damaged but the transported goods
inside are.
Open transport damage must be reported to the shipping company immediately.
The following time frames apply in the case of hidden transport damage:
•
Deutsche Post / DHL / parcel services: report damage within 24 hours
•
Shipping company: report damage within 7 days
Proceed as follows:
1. Check the shipping documents
►
Check the recipient address and numbers of shipped goods in the presence of
the shipper.
2. Inspect the goods for open damage
►
Inspect the packaging and transport goods for external damage in the presence
of the shipper.
►
Check the transport indicator
affixed to the packaging of the main
cabinet in the presence of the shipper.
Figure 3: Transport indicator affixed to the packaging
The storage system has not been transported properly if blue powder has been
transferred into the arrow of the transport indicator.
►
Refuse to accept the goods if blue powder has been transferred into the arrow
of the transport indicator.
3. Inspect the goods for hidden damage
This inspection should also take place in the presence of the shipper if possible.
►
Unpack the goods.
►
Inspect the goods for hidden (not immediately visible) transport damage.
If transport damage is discovered:
►
Stop unpacking the product.
►
Collect photographic evidence of the damage.
►
Refuse to accept the goods if the discovered defects are serious.
4. Document the defects
►
Document the defects identified on the consignment note. The documentation
should include the following:
•
Notation ‘Conditional acceptance’
•
Registration number of the delivery vehicle
•
Signature of the shipper
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KD-421 | Part no. 22136 | EN | X03