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DISTRIBUTION: IN SOLOPROTECT CUSTOMERS

User Guide

SoloProtect ID US

16 August 2018
Document Version 2.0
Last Updated: 7 September 2018

SoloProtect Ltd

Suzy Lamplugh House

Vantage Drive

Sheffield, S9 1RG

United Kingdom

Phone: +44 114 399 6000

Summary of Contents for ID

Page 1: ...L SOLOPROTECT CUSTOMERS User Guide SoloProtect ID US 16 August 2018 Document Version 2 0 Last Updated 7 September 2018 SoloProtect Ltd Suzy Lamplugh House Vantage Drive Sheffield S9 1RG United Kingdom Phone 44 114 399 6000 ...

Page 2: ...hanges proposed by UL for certification Contributors Abbreviation Name Position JW Jude Wing Product Support Specialist KM Kamlesh Makwana Quality Compliance Manager Document Information Title SoloProtect ID User Guide Project SoloProtect ID User Guide Update For SoloProtect Ltd SPUK By owner Jude Wing Requested By Nick Davies Distribution Internal SoloProtect Customers Document ID US SoloProtect ...

Page 3: ... 3 1 1 What s included 8 3 1 2 Installing the Lanyard or Lapel Clip 8 3 1 3 Initial Charge of your SoloProtect ID 9 3 1 4 Inserting your ID Card 9 3 2 CARE AND MAINTENANCE 10 3 2 1 Cleaning 10 3 2 2 Moisture Resistance 10 3 2 3 Impact Damage 10 4 HOW TO USE YOUR SOLOPROTECT ID 11 4 1 FUNCTIONALITY 11 4 1 1 Charging 11 4 1 2 Switching your SoloProtect ID on and off 11 4 1 3 Device Check 12 4 1 4 Am...

Page 4: ...nserting an ID card 10 Figure 5 Charging your SoloProtect ID 11 Figure 6 Turning your SoloProtect ID On and Off 12 Figure 7 SoloProtect ID Device Check 13 Figure 8 SoloProtect ID Amber Alert Status Check in the USA and Canada 15 Figure 9 SoloProtect ID Red Alert Button Press 17 Figure 10 SoloProtect ID Red Alert from Rip pin 17 Figure 11 SoloProtect ID Loud Speaker during Incapacitation Alarm 19 F...

Page 5: ...d SoloProtect ARC Operator is listening to an abusive or violent situation on your behalf and recording audio for future use if necessary admissible evidence in court proceedings etc The call handler will then escalate the situation in line with what is an appropriate response including alerting Emergency Services more efficiently than a 999 call one level higher via a URN direct into a regional P...

Page 6: ...re 1 SoloProtect ID Main Functions 2 2 Key Functions 2 2 1 Device Check This function allows you to check the Battery Signal and GNSS on your SoloProtect ID and can be done at any time throughout your working day 2 2 2 Amber Alert Status Check in the USA and Canada This function allows you to leave a brief Voice message before you begin each visit or each time you move location by detailing where ...

Page 7: ... Incapacitation ManDown This function can automatically initiate a Red Alert if your SoloProtect ID detects you have become incapacitated 2 2 5 GNSS Global Navigation Satellite System This function can assist our Alarm Receiving Centre in the event of a Red Alert and is used in conjunction with your Amber Alert Voice message to assist in determining your Location This function can also be used to ...

Page 8: ...untry s adapter 3 1 2 Installing the Lanyard or Lapel Clip You install the lanyard pin in the corner circled attaching the pin to the longer part of the lanyard The shorter part of the lanyard loops into the opposite corner for landscape ID card or loops into the corner below for a portrait ID card The attachment in the circled corner is by way of a plastic pin which fits tightly in its socket but...

Page 9: ... the loop of cord that has passed through the hole in the pin Pull the lanyard tight so that the loop of cord is snug around the pin Insert the lanyard pin into its socket highlighted in Figure 2 and Figure 3 3 1 3 Initial Charge of your SoloProtect ID Your SoloProtect ID must be fully charged before you attempt to use it to condition the battery fully We recommend leaving the device on charge for...

Page 10: ...and general care 3 2 1 Cleaning Use a damp cloth not wet to remove any dirt from your SoloProtect ID Be very careful not to allow water into the unit Do not use any alcohol or chemical cleaning agents of any type 3 2 2 Moisture Resistance SoloProtect ID is not waterproof and you should take care not to expose the unit to liquids of any kind including water rain steam and extreme humidity 3 2 3 Imp...

Page 11: ...colour from flashing red to flashing amber When the battery is fully charged the LEDs change to constant green Figure 5 Charging your SoloProtect ID 4 1 2 Switching your SoloProtect ID on and off To check your SoloProtect ID is on look for the power symbol in the left of the display You can also press the Device Check button for 2 seconds If the LCD and LEDs do not start flashing the device is off...

Page 12: ...d is ready to communicate to our Alarm Receiving Centre 4 1 3 Device Check You can check your SoloProtect ID battery level and signal strength before each visit or location change thus making sure that your SoloProtect ID can operate effectively if needed Press and hold the Device Check button for 1 5 seconds until the display and LEDs start to flash After a short while the display will show first...

Page 13: ...User Guide v2 0 d1909189 SoloProtect Ltd 2018 Page 13 of 31 Figure 7 SoloProtect ID Device Check Battery Symbol Colour State Good 3 cells Green 75 Normal 2 cells Amber 35 Low 1 cell Amber 35 Poor 1 cell Flash Red 1 hour Critical 0 cells Flash Red Flash 15 mins Table 1 Battery Indication Table ...

Page 14: ...amber LED colour you should recharge your device as soon as possible If your SoloProtect ID is consistently indicating Low to Critical Signal please contact our SoloProtect Customer Support Team If your SoloProtect ID is in an Amber Alert state or a Red Alert state when the Device check button is pressed the LEDs change to amber or red for two seconds to give an indication of the state Constant am...

Page 15: ...then turns to flashing amber when the call connection has been made The flashing amber LEDs are the prompt to start your voice message The device will vibrate once when the LEDs switch from constant to flashing to aid indication that the call is now connected Ten seconds before the end of this call period the LEDs change back to constant amber to warn you that the call period is soon ending When t...

Page 16: ...on to confirm the extension The end of the extension period is signalled in the same way as the original Amber Alert Timer period and you can continue to extend for as long as you need If you do nothing when the Amber Alert Timer period ends with the implication that you were not able to take any action your SoloProtect ID enters the Red Alert state You do not have to wait for the signalled end of...

Page 17: ...e Red Alert Button on your SoloProtect ID Figure 9 SoloProtect ID Red Alert Button Press 2 Rip Alarm Forcible removal of the Lanyard Rip pin from your SoloProtect ID eg Someone tries to take your SoloProtect ID from you function not available from the lapel clip Figure 10 SoloProtect ID Red Alert from Rip pin 3 Allowing your Amber Alert Timer to expire explained in Section 4 1 5 4 Incapacitation A...

Page 18: ...all fails to connect after the configured amount of retries then your SoloProtect ID will let you know giving 1 long vibration If you experience this behaviour consistently please contact our SoloProtect Customer Support Team Amber Alert is known as a Status Check in the USA and Canada 4 1 7 Incapacitation Alert ManDown SoloProtect ID detects tilt and non movement in combination Typically if tilte...

Page 19: ...loProtect Account Manger as to whether you have this function enabled 4 1 8 Closing down your Red Alert or Incapacitation Alert ManDown Once you feel that your situation no longer needs monitoring you can close your Alert down If your Red Alert activation was raised by the Rip Alarm you must first re insert the lanyard plug The Red Alert call can only be closed by you After you feel your set of 2 ...

Page 20: ... and Canada When you enter a Red Alert state To log into a SoloProtect Mobile Management Platform MWM MWM please contact your Business Development Manager for more details of this service In the event of a serious incident transmission of your location along with your Amber Alert Voice message will help ensure a speedier response in sending you assistance Your current GNSS location fix status is t...

Page 21: ...3 multi function buttons on the front of the device are usually covered by your ID Card These buttons are not designed for discreet use or to be deployed as part of a situation where you require assistance due to your safety being compromised Your SoloProtect ID can be configured so that 3 buttons underneath the ID card can be used to Make a non emergency phone call to a pre defined phone number w...

Page 22: ...e usually covered by your ID Card These buttons are not designed for discreet use or to be deployed as part of a situation where you require assistance due to your safety being compromised A Pre designated multi function button can be used to trigger a live 2 way voice call to the SoloProtect EDC via the Ready2Talk function SoloProtect Ready2Talk is only to be used in non alarm situations For exam...

Page 23: ...oth by the LCD LEDs Device state Symbol LED Meaning On charge 1 battery cell flash Red flash Trickle charging 2 or 3 battery cells 1 cell flashing Amber flash Charging 3 battery cells Green Charging complete Battery Outer Only Purple Charging Fault Occurred Device checking Battery flash Signal flash Red flash Indicates start of status display 3 battery cells Green Battery condition good 75 2 batte...

Page 24: ...fix was found Amber Alert Device Check In the USA and Canada Alert Amber Call being connected and then also for last 10 seconds of call Alert Amber flash Call connected until last 10 seconds Red Alert Alert None Red alert active Incapacitation Mandown Alert Red Pre Alert and subsequent Incapacitation alarm active Multi Function Call Ready2Talk None Blue Call being connected and then also for last ...

Page 25: ...on of Red Alert call still active Two short pulses at configured interval Confirmation to commence voice message on Amber Alert Single short pulse End of Amber Alert Timer period action required or a Red Alert will follow Five long pulses Confirmation of extension of Amber Alert period Single short pulse Confirmation of termination of Amber Alert Two short pulses Confirmation of termination of Red...

Page 26: ...ature range 10 C to 40 C Operating humidity range 0 95 non condensing Communication system Dual band GSM GSM frequency Dual band 850 MHz 1900 MHz Battery life standby 48 hours estimated Battery life talk time 3 hours estimated Case ABS plastic SAR level see below 1 46 W kg 0mm separation from body SAR level see below 0 59 W kg 10mm separation from head GNSS SiRF Star V Acquisition 146 dBm Tracking...

Page 27: ...radio waves SAR SAR testing has been performed in accordance with RSS 102 with the SOLO ID US transmitting at its highest certified power level in all used frequency bands The highest SAR value for the SOLO ID US when tested was 1 46W Kg 0mm separation from body and 0 59W Kg 10mm separation from head Please follow the instructions included in the user guide for product installation and use Le SOLO...

Page 28: ...y doubt the wearer should seek advice from their doctor or the manufacturer of their pacemaker 5 4 Risks Associated with Pregnancy Referring to the previous statement above on Specific Absorption Rate SAR Due to the relatively low maximum SAR value SoloProtect ID should not pose any risk to individuals whilst pregnant Any user of SoloProtect ID who registers any concern about using SoloProtect ID ...

Page 29: ...US SoloProtect ID User Guide v2 0 d1909189 SoloProtect Ltd 2018 Page 29 of 31 6 SoloProtect ID Warranty Please refer to the Terms and Conditions in Section 13 Warranties of your SoloProtect Client Service Agreement for more details or Contact your SoloProtect Account Manager ...

Page 30: ...it can be reprogrammed remotely COTS Commercial Off The Shelf EDGE Enhanced Data rates for GSM Evolution allows improved data transmission rates over the GSM network Event Log Record of specific data recorded and time stamped This includes GNSS location fix data and Device checks Geo fence A virtual boundary i e one based on location rather than a physical fence wall etc A geo fence is usually def...

Page 31: ...ers to provide enhanced features for their user base NFC Near Field Communications an RF technology that allows two items to communicate when in close proximity OS Operating System PPP Point to Point Protocol Red Alert a high priority user triggered event requiring an immediate respond from the ARC SIM Subscriber Identity Module a secure store for the subscriber information e g the IMSI for mobile...

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