DISTRIBUTION: IN SOLOPROTECT CUSTOMERS
SoloProtect ID US: User Guide
US SoloProtect ID User Guide v2.0 d1909189
© SoloProtect Ltd, 2018
Page 18 of 31
When any Red Alert is started, your SoloProtect ID gives three short bursts of vibration to confirm the
state. Your SoloProtect ID opens a voice call to our Alarm Receiving Centre and enables the
microphone, so that our ARC Operators can listen to and/or record the situation.
During an active Red Alert call, your SoloProtect ID will periodically vibrate like a heartbeat (two short
pulses, repeated for the duration of the call) This is to provide reassurance to you that the call is active
and open, and that someone is listening to and/or recording events.
If a Red Alert call is closed accidentally then your SoloProtect ID allows our ARC Operators to dial
back into your device discreetly, you will feel 5 short buzzes. This gives reassurance that the Red Alert
situation is again being monitored.
Additionally, our ARC Operators will be able to talk to you via the loudspeaker in your device. They
will only communicate with you if you make a verbal request to them instructing them to talk. At all
other times our Arc Operators will not speak to maintain the discreet and covert nature of your
SoloProtect ID.
**When you start the Red Alert, the device attempts to dial. If the voice call cannot be connected, it will
retry connecting the call a configured number of times. If your call fails to connect after the configured
amount of retries then your SoloProtect ID will let you know giving 1 long vibration.
**If you experience this behaviour consistently, please contact our SoloProtect Customer Support
Team.
*Amber A
lert is known as a ‘Status Check’ in the USA and Canada
4.1.7
Incapacitation Alert (ManDown)*
SoloProtect ID detects tilt, and non-movement in combination. Typically if tilted and motionless for a
period of 2 minutes (standard set-up), the unit will enter a pre-alarm phase and start to vibrate in order
to make the user aware the device is going to alarm if left unchecked. If the device is not moved for a
further 2 minutes, then it will automatically raise an Incapacitation Alarm and contact our ARC.
When your Incapacitation Alert is started, your SoloProtect ID gives three short bursts of vibration to
confirm the state. Your SoloProtect ID opens a voice call to the designated number and enables the
microphone, so that our ARC Operators can listen to and/or record the situation.
During an active Incapacitation call, your SoloProtect ID will periodically vibrate like a heartbeat (three
short pulses, repeated for the duration of the call) This is to provide reassurance to you that the call is
active and open, and that someone is listening to and/or recording events.
If an Incapacitation call is closed accidentally then your device allows our ARC Operators to dial back
into your device discretely, you will feel 5 short buzzes. This gives reassurance that the Red Alert
situation is again being monitored.
Additionally, our ARC Operators will be able to talk to you via the loudspeaker in your device.
