Solid State Logic C10 HD, Installation Manual, Page: 22 / 237

Services Available From SSL
Page 2-2 | Section 2: Preparation C10 HD Installation Manual
F
actory
W
arranty
All new systems include a 13 month warranty which commences on the date of shipment. This warranty includes:
• Technical support – phone, fax and e-mail – via your local distributor or office during normal business hours
• Supply of exchange parts*
• Service engineer visits (note that travel and subsistence costs are not covered by the warranty)
• Maintenance software upgrades
* It is not anticipated that a visit from an SSL engineer will be necessary in the majority of cases where a replacement part
is required. Console sub-assemblies are designed to be easily removable to facilitate replacement. Additional information
can be found in the Servicing Procedures (Section 7) of this manual.
e
xtenDeD
W
arranty
The standard warranty period may optionally be extended up to a maximum of 5 years. Three levels of extended cover
can be specified: ‘
Out-of-hours Pager Support ’, ‘ Parts supply ’ and ‘ Parts and Labour ’. In each case the travel and subsistence
costs are not included.
To order extended warranty please contact your SSL representative or e-mail SSL’s Service department at:
support@solidstatelogic.com.