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www.solencosa.co.za | [email protected] | 086 606 8915
TROUBLESHOOTING
Issue
Cause
Solution
Hot or cold air
being
produced
Normal
Operation
The dehumidifier uses refrigerant gas to
dehumidify. This reduces the ambient
temperature by up to 5°C. Before the air is
returned to the room, it is warmed slightly
above the ambient air temperature so not to
send cold air into the room. When the unit is
in defrost mode, it will be warming up the
condensation coils and melt any ice
build-up. The air during this function might
feel cooler than the ambient temperature
Unit does not
operate
Is the plug
properly in the
socket?
Insert the plug into the socket and turn the
switch on.
Is the tank full
indicator red?
The water tank is full, float displaced or the
tank is not properly inserted. Empty the tank,
check the float and make sure the tank is
properly inserted in unit.
Front louvres
do not open
Louvre motor is
blocked
Check if anything is blocking the louvre
Try to gently move the louvres up and down
while the unit if off If the above fails return the
unit to service centre
Dehumidifier
does not
extract water
Is the unit set to
a humidity level
lower than the
one in the
room?
Set the humidity level on the humidistat
below current humidity reading.
Is the
temperature too
low for water
extraction to be
efficient?
Increase temperature in the room or
reposition the unit.
Is any intake grill
or
discharge
blocked? Is the
unit too close
to walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 20 cm between
the unit & walls.
Airflow seems
weak
Is filter dirty or
clogged?
Please service the filters regularly as per user
manual.
Unit is noisy
during
operation
Is the unit on an
uneven surface?
Please place on flat horizontal surface. A
carpeted surface under
the unit will also help reduce the noise caused
by vibrations from the compressor
Is filter clogged?
Please service the filters regularly as per user
manual.
