Installation
and
Operation
Manual
(REV
H)
PVI
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PVI
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The warranty does not include customs fees, broker fees or other taxes that may be imposed by the government agency. Contact
Solectria Renewables customer service for details on freight policy for return shipments outside of the contiguous United States
and Canada.
In the event an extended warranty option has been purchased, this extended warranty only applies to exposed outdoor locations
(defined as rooftop or open/unprotected locations) if the product has been purchased to include the gasket-sealed AC and DC
disconnect option or has a protective cover around 3 sides of inverter unit (back and sides) and over the top, 4"-60" away from
back and top and 30"-96" from sides.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your distributor or dealer/installer. If you are unable to
contact your distributor or dealer/installer, or the distributor or dealer/installer is unable to provide service, contact Solectria
Renewables directly at the number listed on the website in the customer service section for your product.
Solectria Renewables may send personnel to a jobsite or contract with an area technician, installer or other authorized, trained
service personnel to service/replace components.
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to the designated service personnel
before work is performed. This purchase order will cover time expected for the required service and most likely an allocation for
travel time.
Direct returns may be performed according to the Solectria Renewables Return Material Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have been disassembled or
modified without prior written authorization by Solectria Renewables.
Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
- The dated distributor or dealer/installer invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
Solectria Renewables provides technical assistance Monday-Friday, 8:30am-7pm EST and on call technical support is provided
before and after business hours.
What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or costs related to the removal,
installation, or troubleshooting of the customer's electrical systems. These warranties do not apply to and Solectria Renewables
will not be responsible for any defect in or damage to:
a)
The product, if it has been misused, neglected, improperly installed, physically damaged or altered, either internally or
externally, or damaged from improper use or use in an unsuitable environment;
b)
The product, if it has been subjected to fire, water, generalized corrosion, biological infestations, acts of God or input
voltage that creates operating conditions beyond the maximum or minimum limits listed in the Solectria Renewables
product specifications including high input voltage from generators and lightning strikes;
c)
The product, if repairs have been done to it other than by Solectria Renewables or authorized, trained service personnel;
d)
The product, if it is used as a component part of a product expressly warranted by another manufacturer;
e)
The product, if its original identification (trademark, serial number) markings have been defaced, altered, or removed;
f)
The product, if it has been damaged in shipping (unless approved in writing by Solectria Renewables);
g)
Any installation and operation beyond the scope covered by relevant safety regulations (UL1741, NEC (Canadian
Electrical Code), etc.);
