pg. 26
5 YEAR LIMITED WARRANTY
Softub Canada warrants the Softub to be free of defects in materials and workmanship for three to five
(3-5)
full years
(depending on
model, Classic or Prestige*)
from date of purchase. Any repairs required will be at the following costs to the customers.
Classic
model is warrantied for a period of 3 years.
PRESTIGE Model
Tub, Bi-fold lid and Vinyl
PRESTIGE Model
HydroMate
®
1
st
Year
No charge - parts or labour
1st Year
No charge - parts or labour
2
nd
– 5
th
Year
$250.00 deductible
2
nd
Year
$125.00 deductible
3
rd
- 5
th
Year
$250 deductible
EXTENT OF WARRANTY
This warranty extends only to the original retail purchaser of the Softub and terminates upon transfer of ownership. It does not extend
to commercial, institutional or rental use or installation. The Softub must be purchased and installed within Canada within one year
of manufacturer date. All repair work is guaranteed for a period of 90 days when performed by an Authorized Softub Dealer or Softub
Canada. All deductibles are per occurrence and per unit. In the event of any malfunction or defect covered under the terms of
this limited warranty.
A)
Contact the Authorized Softub Service Centre (selling dealer) in your area. There will be no charge for the parts or labour to
repair the Softub or its components during the first year of warranty. In some cases, reasonable repair person travel charges may
be assessed (by the servicing agent) if you live beyond the normal servicing area of the Authorized Service Agent.
B)
Contact Softub Canada for repair or replacement of defective component(s). There will be no charge for the parts or labour
to repair the Softub or its component(s) during the first year of warranty. Any applicable freight charges for the shipment and/or
return of the component(s) to Softub Canada and/or servicing dealer is the responsibility of the customer.
Softub Canada maintains a list of approved chemicals and accessories and reserves the right to withhold warranty benefits for
damage caused by chemicals or accessories not included on this approved list.
ACTS INVALIDATING WARRANTY
This warranty is void if the Softub has been altered, misused, abused or has been repaired by an unauthorized person. Misuse shall
include operation or maintenance of the Softub in deviation to the published instructions. The following acts will invalidate the warranty.
Operating the tub without water or with improper water level, filling or operating with a water temperature below 4°C (39.2°F) or
above 41°C (105.8°F), a water pH below 7.2 or above 7.8, plugging into an extension cord, operating below 105 Volts
or over 125 Volts, allowing undissolved or concentrated chemicals to lie on the vinyl surface, or leaving the Softub
empty in direct sunlight (with or without packaging material). An exterior Tub Cover is highly recommended if installing your
Softub outdoors. Failure to do so may cause premature permanent damage to the vinyl and other components and void
warranty to those components.
Only approved water treatment and hot tub maintenance products for Softub should be used. Failure to do so will void the warranty.
DISCLAIMERS
Softub Canada shall not be liable for loss of use of the Softub or other incidental or consequential damages. Under no circumstances
shall Softub Canada or any to its representatives be held liable for injury to any persons or damage to any property. Some provinces
do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights and you may also have other rights that vary from province to province.
Specifications subject to change without notice.
The CLASSIC Model Softub hot tub comes with a three year warranty in that the first 3 years are in accordance with the above 5
year warranty for a three year period only.
WARRANTY CARD MUST BE FILLED OUT AND RETURNED
WITHING 30 DAYS TO VALIDATE WARRANTY
