Socket 7X, User Manual

Page: 43 / 50

APPENDIX E: TROUBLESHOOTING 43
SYMPTOM
:
My computer cannot find the Bluetooth Cordless Hand Scanner,
and/or I get an error message saying that there are connection problems.
POSSIBLE REASONS SOLUTION
The computer is too far from the
Bluetooth
Cordless Hand Scanner.
Move the devices closer together,
within a range of 10-15 meters.
The
Bluetooth
Cordless Hand Scanner is not
turned on.
Turn on the
Bluetooth
Cordless Hand
Scanner.
You have assigned another device as your
favorite or default
Bluetooth HID device.
Remove any settings that assign
another device as your favorite
Bluetooth HID device.
You are using Windows 7, Vista or XP, and
you did not start the
Bluetooth software.
Start the Bluetooth software.
The Bluetooth radio of your mobile
computer is not turned on.
Turn on the Bluetooth radio of your
mobile computer.
SYMPTOM
: My Pocket PC shows an error message saying that there are insufficient
device resources.
POSSIBLE REASONS SOLUTION
Some HP iPAQ Pocket PCs are not compatible
with the
Bluetooth
Cordless Hand Scanner.
The Bluetooth CHS will not work with
your Pocket PC at this time.
SYMPTOM
: My Bluetooth CHS no longer connects to my computer.
POSSIBLE REASONS SOLUTION
This is a known issue with the Microsoft
Bluetooth stack in Windows Vista when
using a USB Bluetooth adapter. Bluetooth
connection settings can sometimes become
corrupted after the computer suspends
and resumes.
Make sure the Bluetooth CHS is
discoverable and connectable. In the
Microsoft
Bluetooth software, select the
Socket CHS 7x in the Bluetooth device list
(its status may be shown as “Already
Connected”), and click Next. When
prompted, enter the passkey 0000. In the
last screen, click Finish.
Do not remove
the Bluetooth CHS from the device
list and re-add it.