41
Using Shared Call Emulation
Your phone is configured with Shared Call Emulation, where up to eight Programmable
Feature Keys (PFKs) enable direct interaction with shared calls� The PFKs act like
shortcuts to the calls in the Call List�
Shared Call Emulation can be useful for small businesses where incoming calls are
answered by a group of people�
Deskset users can use the PFKs to make new calls, answer incoming calls, pick up
calls held by other users, or barge in other users’ calls�
The examples on page 42 show how to use the PFKs to pick up a held shared call
and barge in an active shared call� Each example shows what the screen and PFK LEDs
look like on two different desksets� In these examples, the desksets are assumed to be
configured to their factory default setting with PFKs (
1
to
4
) set up to handle calls on a
shared line�
For Shared Call Emulation, LEDs on the PFKs indicate the status of calls:
PFK LED
Indicates:
Press the PFK to:
Off
Line is idle
Make a call
Quickly flashing
green
Ringing incoming call
Answer the call
Steady green
Call is active on your deskset Put the call on hold
Slowly flashing green Call is active on your deskset,
but the far end has put the
call on hold
N/A
Slowly flashing red
Call is on hold
Retrieve the held call
Steady red
Shared call is active on
another handset/deskset
“Barge in” on the shared call
Please note that if a PFK is defined with a different function (such as Do Not Disturb or
Call Forwarding), the PFK LED indication will be different�
