BT-T080R User’s Manual
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7.2 Solutions for common errors
Problems during paper loading:
Problems
Possible reasons
Solutions
Paper roll can’t be loaded
onto paper holder
smoothly.
The paper roll core ID does
not match the printer.
Replace print paper.
The printer can’t feed
paper automatically.
Paper head is irregular;
Paper jams;
The paper loading sensor is
not covered by paper head.
Trim the paper head according to requirements;
Remove jammed paper;
Check the front head of paper to confirm that the paper
loading sensor is covered fully by paper.
The paper doesn’t stop at
the normal print position
after loading paper
automatically.
The dust or wastepaper
covers the paper loading
sensor.
Clean the paper loading sensor.
Table 7.2.1 Errors index in paper loading
Problems during printing:
Problems
Possible reasons
Solutions
The paper can’t be ejected
out smoothly.
Paper jams.
Check paper path, remove wastepaper and reload paper.
Printout is not clear.
The paper is loaded in
wrong direction or its
quality is poor;
Print head needs cleaning;
Print darkness is too low;
The input voltage is too
low.
Make sure the paper roll is loaded correctly;
Use recommended paper or its equivalents;
Clean the print head;
Adjust print darkness(
＊
);
Use the power supply which meets requirements.
Cutter works abnormally.
Paper jams in cutter;
The cutter is broken.
Check if there are sundries in cutter path(
＊
), contact with
SNBC or your local distributor.
Printing data is lost and no
printing.
The platen roller is not
closed;
Paper jams.
Close platen roller properly;
Remove jammed paper.
Table 7.2.2 Print problems index
＊
To adjust print darkness, contact with the distributor or SNBC.
Problems during paper out:
Problems
Possible reasons
Solutions
The printer stops printing and
warns errors during printing.
Paper is end;
Paper jams in cutter.
Install a new paper roll;
Check if there are sundries in cutter path.
Table 7.2.3 Problems index during paper out
＊
Contaminated paper may cause detection failure.
