S Y M P T ON : I n te rn e t u s e rs c a n n ot a c c e s s m y s e rv ic e / s e rv e r hos te d on a L AN c om pu te r
ACTIO N:
•
Configure a P ort F orwarding rule as described in the
N AT s e c tion of
CH AP T E R 6.
•
Contact your cable operator for assistance if you do not have this option available in
your login.
S Y M P T ON : M y ga te w a y is w ire l e s s e n a b l e d a n d I c a n n ot c on n e c t to the w ire l e s s n e tw ork
ACTIO N:
•
Confirm that your computer’ s wireless adapter is configured with the same SSID and
encryption (if enabled) of the gateway. R efer to the
W ire l e s s s e c tion of CH AP T E R 6.
•
If W ireless MAC F iltering is enabled (Trusted P Cs only), ensure that the wireless
computer’ s MAC Address has been added to the W ireless Access L ist.
•
Contact your cable operator for assistance if you do not have these options available in
your login.
S Y M P T ON : M y V P N , V oI P , m u l tim e d ia , or othe r a ppl ic a tion is n ot w ork in g
ACTIO N:
•
Configure a Special Application rule as described in the
Fire w a l l s e c tion of
CH AP T E R
6.
•
Confirm that an Access Control (P ort F iltering) rule is not blocking the ports used by
the application. R efer to the
Fire w a l l s e c tion of CH AP T E R 6.
•
Contact your cable operator for assistance if you do not have this option available in
your login.
