M
ASTER
T
ROUBLESHOOTING
G
UIDE FOR
6000/8000
G3/G4/G5
I
NTERACTIVE
F
LAT
P
ANELS
15 smarttech.com/kb/171103
from the wall and calibrated. If the problem persists off the wall, please contact
support. If the problem goes away off the wall, inspect the wall/mount for issues.
Contact SMART Support for more help
4.6.7.
Do not press unreasonably hard when writing, too much pressure can cause
glass deflection and confuse the cameras
4.7.
4.7.
4.7.
4.7.
When inking the colors are not showing correctly
When inking the colors are not showing correctly
When inking the colors are not showing correctly
When inking the colors are not showing correctly
4.7.1.
Try a longer delay during the time from removing the pen from the pen holder,
and touching the surface of the board with the pen tip
4.7.2.
Also ensure that you are keeping the pen within a 45-degree perpendicular
angle to the IFP. Too steep of an angle can cause the cameras to have issue
seeing the pen properly
4.7.3.
If the bezel is dusty, dirty, or has some sort of foreign material on it the touch
may be interrupted, and cleaning this is always a good first step. Refer to your
user guide for specific cleaning steps for your IFP
4.7.4.
Try to calibrate and orient. The panel should only ever require calibration upon
initial install, unless the room/lighting changes. However, if either has been
corrupted you may see this message. This can be found in the SMART Hardware
Settings. You may find that using a closed fist as opposed to pen finger will work,
and then you can go back and try a pen or finger if successful. A closed fist can
provide a bigger target to calibrate against, and then it can be refined with a
pen/finger.
4.7.5.
Because these are Infrared (IR) based cameras, they can be subject to
interference from other IR sources. Follow this rule of thumb – if it never calibrates
it is very likely an interfering IR source. Remove any potential IR sources from the
room, or move the panel to a different space to verify
4.7.6.
It is possible that you have a failed camera, or a camera that has had its
internal firmware corrupted, and if the initial steps do not resolve contact SMART
Support to further troubleshoot the issues
4.8.
4.8.
4.8.
4.8.
The ink or touch is not accu
The ink or touch is not accu
The ink or touch is not accu
The ink or touch is not accurate to the pen or finger
rate to the pen or finger
rate to the pen or finger
rate to the pen or finger
4.8.1.
Try to calibrate and orient with the pen as opposed to your finger. The panel
should only ever require calibration upon initial install, unless the room/lighting
changes. However, if either has been corrupted you may see this message. This
can be found in the SMART Hardware Settings. You may find that using a closed
fist as opposed to pen finger will work, and then you can go back and try a pen or
finger if successful. A closed fist can provide a bigger target to calibrate against,
and then it can be refined with a pen/finger.
4.9.
4.9.
4.9.
4.9.
Ink is lagging behind the pen or finger
Ink is lagging behind the pen or finger
Ink is lagging behind the pen or finger
Ink is lagging behind the pen or finger
4.9.1.
If you are at a UHD resolution (3840x2160) you will require a desktop or laptop
computer with at minimum a GTX960 graphics card or AMD R8 285 to support
this higher resolution. If you do not have a dedicated graphics card you will
experience lag and video issues at this higher resolution
