M
ASTER
T
ROUBLESHOOTING
G
UIDE FOR
6000/8000
G3/G4/G5
I
NTERACTIVE
F
LAT
P
ANELS
12 smarttech.com/kb/171103
4.
Touch and Inking
4.1.
4.1.
4.1.
4.1.
I am getting a ‘Limited Functionality’ message
I am getting a ‘Limited Functionality’ message
I am getting a ‘Limited Functionality’ message
I am getting a ‘Limited Functionality’ message
4.1.1.
If the bezel or glass is dusty, dirty, or has some sort of foreign material on it the
touch may be interrupted, and cleaning this is always a good first step. Refer to
your user guide for specific cleaning steps for your IFP and do not use chemical
cleaners!
4.1.2.
Because these are Infrared (IR) based cameras, they can be subject to
interference from other IR sources. Follow this rule of thumb – if it never calibrates
it is potentially an interfering IR source. Remove any potential IR sources from the
room, or move the panel to a different space to verify. Most likely sources are
windows, incandescent or arc lights, IR audio devices, desk lamps and molten
lava. Lava will cause other issues though so be careful in removing it.
4.1.3.
It is possible that you have a failed camera, or a camera that has had its internal
firmware corrupted (G4 only), and if the first three steps do not resolve contact
SMART Support to further troubleshoot the issues.
4.2.
4.2.
4.2.
4.2.
There is no ink/touch
There is no ink/touch
There is no ink/touch
There is no ink/touch
4.2.1.
Restart your PC before doing anything else. While not likely, the PC may have
USB issues preventing the IFP from properly communicating
4.2.2.
If you have any extenders or other inline devices remove them first to confirm
they are not contributing to the issue
4.2.3.
Check that all cable connections are fully engaged and not loose – just
because you see video it does not mean you have a good touch connection.
Every 6000/8000/kapp iQ IFP has a touch light indictor that will show if the touch
connection is working. G4 IFP’s have a red/green touch indicator below the power
button. G5’s have a moon icon that will change from and amber to white state to
indicate connectivity. Refer to your user manual for specifics.
4.2.4.
If you have a computer connected and are running in an extended display
mode (one large ‘desktop’), or have multiple SMARTBoards, try an Orient. Ensure
that the orientation screen is on the board you wish to setup by pressing the
spacebar on your keyboard. Orient is found in the SMART Settings
4.2.5.
If you have a G3/G4 IFP, make sure that you have correctly mapped the USB
connection to the Video source you are using. These settings can be found in the
On Screen Display under ‘Setup’
4.2.6.
Confirm that the computer’s plug-and-play system has detected the USB device
and installed drivers for it (no red ‘X’ or yellow ‘!’ in Windows device manager).
Mac?
4.2.7.
Please note that G4 panels and earlier will not have a functioning touch system
unless video is applied.
