Smarttech Smart 6000 Series Master Troubleshooting Manual Download

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smarttech.com/kb/171103

SMART 6000/8000

Interactive Flat Panels

MASTER TROUBLESHOOTING GUIDE

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Summary of Contents for Smart 6000 Series

Page 1: ...smarttech com kb 171103 SMART 6000 8000 Interactive Flat Panels MASTER TROUBLESHOOTING GUIDE S M T P r o d u c t s C O N S I D E R A T I O N...

Page 2: ...All third party product and company names may be trademarks of their respective owners Copyright notice 2016 SMART Technologies ULC All rights reserved No part of this publication may be reproduced tr...

Page 3: ...2 6 I have bright spots on my screen 6 2 7 My image is not clear there are lines double images or other distortions 6 2 8 The colors on my display are not correct 6 2 9 The image is cutoff or shifted...

Page 4: ...in a dual display configuration it controls the wrong Display 16 4 13 Touch works but stops reacting isn t when I try to calibrate 16 4 14 Can t write in Microsoft Office Programs 16 4 15 Toolbar is n...

Page 5: ...l IFP display This covers all 6000 and 8000 series IFP s from Generation 3 to Generation 5 The guide itself is setup in sections isolated to problem types From there simply look for the issue you are...

Page 6: ...tinguish between the multiple models is actually fairly simple The G3 G4 panels look very different than the G5 panels The main difference is color The G3 G4 IFP s feature a black bezel whereas the ne...

Page 7: ...NTERACTIVE FLAT PANELS 3 smarttech com kb 171103 Further to this the following chart will also help you determine your specific model Color Size 55 65 70 75 84 Black 8055 G3 8070 G4 8084 G4 White 6055...

Page 8: ...is good by trying a different device like a lamp or a DVD player 1 1 4 Confirm the power cable is good by using it to power a different device or try a known good power cable 1 2 1 2 1 2 1 2 My My My...

Page 9: ...s in line and connect directly from the panel to your source device 2 2 3 If you are using cables longer than 20 feet try a shorter cable 2 2 4 Confirm the cable and source work by trying them into a...

Page 10: ...e indicative of an issue with your LCD specifically and SMART will require pictures be provided in order to issue a replacement Please take several detailed pictures and contact SMART Support 2 7 2 7...

Page 11: ...is a good resolution to test against 2 9 7 Power cycle your panel by turning off the rear rocker switch near the power cord wait 30 seconds and turn the power back on If this does not fix the issue or...

Page 12: ...s are plugged into the correct displays 2 13 2 13 2 13 2 13 I have a DisplayPort cable connected but it doesn t s I have a DisplayPort cable connected but it doesn t s I have a DisplayPort cable conne...

Page 13: ...e to approximately 80 with the IFP being the final control This will also help with overall acoustical performance 3 1 6 Check all connections RCA cables in particular can look fully engaged and still...

Page 14: ...fferent outlet then your source device can cause a ground loop It is recommended to always plug your devices into the same power bar or use some sort of audio isolation to decouple your audio path fro...

Page 15: ...e echo cancellation software and its ability to adjust for different latencies It can be resultant in either the system not being able to pass the audio signal fast enough or the room itself and the s...

Page 16: ...ch There is no ink touch There is no ink touch 4 2 1 Restart your PC before doing anything else While not likely the PC may have USB issues preventing the IFP from properly communicating 4 2 2 If you...

Page 17: ...o be careful in removing it 4 3 5 It is possible that you have a failed camera or a camera that has had its internal firmware corrupted G4 only and if the initial steps do not resolve contact SMART Su...

Page 18: ...atness of the mounting surface The board should be removed from the wall and calibrated If the problem persists off the wall please contact support If the problem goes away off the wall inspect the wa...

Page 19: ...alibrate against and then it can be refined with a pen finger 4 7 5 Because these are Infrared IR based cameras they can be subject to interference from other IR sources Follow this rule of thumb if i...

Page 20: ...ed and are running in an extended display mode one large desktop or have multiple SMARTBoards try an Orient Ensure that the orientation screen is on the board you wish to setup by pressing the spaceba...

Page 21: ...l it is possible that they are interfering with each other The panels should be angled and offset in such a fashion as to not remain in each other s line of sight 4 16 3 If you have a highly polished...

Page 22: ...bit Updates can be found on the SMART Support site for your specific product 5 2 2 Note that some commands will only work when the panel is on consult your user admin guide for more information 5 2 3...

Page 23: ...e connectors on both ends 5 3 6 Check that cables are connected and not loose 5 3 7 Troubleshoot the initial communication by testing the IFP with a short cable directly connected to a PC running a Te...

Page 24: ...This is found in the On Screen Display menu It can also be disabled in the menu 6 2 2 If you have any lights or forced air ductwork directly over or underneath the panel it could cause issues 6 2 3 I...

Page 25: ...ed otherwise refer to the Power troubleshooting section 6 6 2 If the buttons are lit but otherwise unresponsive try power cycling via the rear rocker switch Turn off wait 30 seconds and then back on 6...

Page 26: ...MASTER TROUBLESHOOTING GUIDE FOR 6000 8000 G3 G4 G5 INTERACTIVE FLAT PANELS 22 smarttech com kb 171103 Appendix A Camera view comparison and what they mean...