M
ASTER
T
ROUBLESHOOTING
G
UIDE FOR
6000/8000
G3/G4/G5
I
NTERACTIVE
F
LAT
P
ANELS
21 smarttech.com/kb/171103
6.5.
6.5.
6.5.
6.5.
Display not waking when the PC is manipulated (Started up, keyboard/mouse
Display not waking when the PC is manipulated (Started up, keyboard/mouse
Display not waking when the PC is manipulated (Started up, keyboard/mouse
Display not waking when the PC is manipulated (Started up, keyboard/mouse
used)
used)
used)
used)
6.5.1.
Note that this behavior will only work if the panel is in Power Save mode – not
standby for G5.
G5 panels will not wake from PC in standby mode, indicated by a
breathing or slowly pulsing amber light. They will wake from PC in power save
mode, indicated by a solid amber light. Power save mode can be enabled in the
OSD.”
6.5.2.
Make sure the PC is turned on
6.5.3.
Check that your USB cable is properly connected from the PC to the Display
6.5.4.
If any extenders are being used, remove them and test without them to
validate the system itself first
6.6.
6.6.
6.6.
6.6.
Display not waking from a Power Button press
Display not waking from a Power Button press
Display not waking from a Power Button press
Display not waking from a Power Button press
6.6.1.
If the power button is not showing Amber for G5 or Red for G4 Displays, ensure
the rear rocker switch near the power cord inlet is engaged, otherwise refer to the
Power troubleshooting section
6.6.2.
If the buttons are lit but otherwise unresponsive, try power cycling via the rear
rocker switch. Turn off, wait 30 seconds and then back on.
6.7.
6.7.
6.7.
6.7.
Display not waking when someone walks into the Room
Display not waking when someone walks into the Room
Display not waking when someone walks into the Room
Display not waking when someone walks into the Room
6.7.1.
Check the On Screen Display settings for Proximity. Ensure they are on, and the
Re-enable timer is only set long enough for someone to leave the room
6.7.2.
Look for something blocking the proximity sensors. On G4 panels they are in
the side bezels, near the top. On the G5 displays they are on the bottom bezel,
right hand corner
6.7.3.
If your display comes up but your PC doesn’t check that the PC is awake.
Proximity will not wake up a connected Computer – only waking the display with
touch will
6.7.4.
If your display comes up but the video does not display, refer to the Video
Troubleshooting section
6.7.5.
If your display comes up, but does not show any connected source, On Screen
Display, or other on screen messaging, contact SMART Support
6.8.
6.8.
6.8.
6.8.
Display not waking up on the expected input
Display not waking up on the expected input
Display not waking up on the expected input
Display not waking up on the expected input
6.8.1.
If you have an OPS installed and Video detect set to on, the OPS will always take
over as the live input with the loss of video on any other source
