SMART SBID-MX165, User Manual

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APPENDIX A
TROUBLESHOOTING THE E³ EXPERIENCE
41 smarttech.com/kb/171289
Resolving issues with iMirror
Issue Solutions
Your device can’t connect to the
display.
l
Make sure your computer or device is on the same network as the display.
l
Make sure the network is configured properly. See SMART Board MX100 series
interactive displays installation and maintenance guide
( smarttech.com/kb/171288 ).
l
Make sure your computer or device is on the same subnet as the display.
Contact your network administrator.
l
The iMirror app is available only for Apple devices.
You can’t share video. Some video content is copyrighted and cannot be streamed.
You can’t change the display’s
name.
l
Change the display’s name in the EShare app’s settings. See To change the
display’s name on page 32.
Audio isn’t working correctly.
l
See SMART Board MX100 series interactive displays installation and
maintenance guide ( smarttech.com/kb/171288 ).
l
Make sure your Apple device isn’t muted.
l
Turn up the volume on your device.
l
Turn up the display’s volume. See Front control panel on page 5.
The iMirror app is not activated.
l
Make sure the display is connected to a network that has Internet access.
a. Restart the display. See SMART Board MX100 series interactive displays
installation and maintenance guide ( smarttech.com/kb/171288 ).
b. Open the iMirror app.
l
Make sure the network can contact the activation network.
Resolving issues with File Manager
Issue Solutions
File Manager isn’t working
correctly.
l
Some file formats, such as PDF, are not supported.
There is an issue with the USB drive
l
Connect to the USB port for the display. See Front connector panel on page 4.
l
Make sure the USB drive is FAT formatted.
l
Make sure the USB drive isn't encrypted or partitioned.
l
The USB drive is full. Delete files before copying more files onto it.
You can’t recover deleted files Recovery of deleted files is not supported.