SMART Education Software Installer 2011, Frequently Asked Questions Manual

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Contents
Chapter 1: Getting started 1
Chapter 2: Product keys 3
Where do I get a product key for my software? 3
How do I find the activation status of my SMART software? 4
How can I find my product key if I lose it? 6
Can I recover my product key if I delete it? 6
When do I reach my activation limit? 6
If I remove and then install my software, do I lose my activation? Does installing the software
again count as another activation?
6
What’s the difference between a product key, an installation ID and an activation key? 7
If I remove and then install my software on the same computer, do I need to activate it again? 7
Can I transfer my license from one person or computer to another? 7
Can I de-activate a license? 8
Does using the software in Evaluation mode consume a license? 8
How do I use the different components of SMART Classroom Suite interactive learning
software?
8
Chapter 3: Deploying software product keys to more than one computer 9
How do I deploy specific product keys to specific computers? 9
How do I push multiple product keys during installation? 9
Should I activate my software before or after imaging? 10
How do I deploy a product key when I install software on Windows computers? 10
How do I deploy only a product key after I install software on multiple network computers? 11
How do I mix and match my product keys? 11
Can I find out how many activations I’ve used? 12
How do I push out a hardware activated SMART Response software key? 12
Can I use the activation key from a manual activation on multiple computers? 12
Can I check the activation status of my SMART products across my network? 13
Chapter 4: Entitlements 15
What updates am I entitled to? 15
What can I install on a computer that isn’t connected to an interactive whiteboard? 16
What can I install on my home computer? 17
How do I find my take-home product key for SMART Response software? 18
Can I use a hardware-activated SMART Response software product key on multiple
computers or do I need a receiver in each room? 18
Can I share my product key with teachers at different schools? 18
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