SMART Education Software Installer 2011, Frequently Asked Questions Manual

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How do I activate a SMART Response VE
system?
See Activating SMART Response software in the SMART Response 2011 interactive response
system user’s guide ( smarttech.com/kb/170000 ).
Why didn’t my SMART Response software
activate when I connected the receiver?
Before you connect your SMART Response receiver to your computer, ensure that the hardware and
software services are running. If the services are running, your computer detects your SMART
Response receiver when you connect the receiver to the computer. If the services aren’t running or
the receiver’s device drivers aren’t installed, you’re unable to automatically activate
SMART Response software.
Why does a trial window appear after I enter my
SMART Notebook software product key?
The trial window displays trial information for SMART Notebook software , SMART Notebook
Math Tools software and SMART Mixed Reality Tools. SMART Notebook Math Tools software and
Mixed Reality Tools are add-ons for SMART Notebook software, and each requires its own product
key. SMART Notebook software works as expected when you activate it but you’re unable to use
SMART Notebook Math Tools software until you activate it. If you don’t activate it,
SMART Notebook Math Tools software continues to display the trial window until the trial period
expires or the trial window is disabled.
C H A P T E R 5
Troubleshooting
26