SMART Education Software Installer 2011, Frequently Asked Questions Manual

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2. E-mail
Generate an e-mail message. You will receive an e-mail reply containing your activation string.
N
N O T E
You won’t receive an immediate response as e-mails are processed manually.
3. Contact SMART Technical Support
Contact SMART Technical Support and give them your activation strings to receive your
activation key over the phone.
N
N O T E
If you want to activate multiple product keys, you need to provide an Installation ID string for each
product key. You’ll receive an activation key for each product key. If you activate the software on
multiple computers, each computer has a unique Installation ID for each product key and requires
an activation key for each installation ID.
Why isn’t my software activating?
You require an Internet connection to automatically activate your software and access the SMART
server ( https://webservices.smarttech.com ). Ensure that you’re connected to the Internet and that
your firewall and proxy settings allow you to access the SMART server.
Why is my product key invalid?
There are several reason why your product key might be invalid:
l
You entered an incorrect product key. Check the spelling of the product key or copy and paste
the key.
l
You didn’t activate the correct SMART software. Ensure that you’re activating the correct
SMART software.
l
The product key identifier (prefix) is incorrect. For a list of these identifiers, see Entitlements on
page 15.
l
Your SMART Response software is in the incorrect mode. When you activate
SMART Response software, ensure the software is in the correct mode.
l
Your installation might be corrupted. Remove and then install your SMART software.
C H A P T E R 5
Troubleshooting
24