SMART Education Software Installer 2011 Frequently Asked Questions Manual Download Page 5 | Manualshive

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Chapter 1:

Getting started

This document provides answers to frequently asked questions (FAQ) about activating the Education

Software Installer. Topics covered include product keys, deploying product keys to multiple

computers, entitlements and troubleshooting basic issues. Some of the information in this document

is intended for IT administrators and others experienced with deploying software in a networked

environment.

For more information on the Education Software Installer, see the

Education Software Installer 2011

system administrator’s guide for Windows operating systems

smarttech.com/kb/160531

) or the

Education Software Installer 2011 system administrator’s guide for Mac OS X operating system

software

(

smarttech.com/kb/160532

).

For more information on SMART software, go to

smarttech.com/support

.

Chapter 1

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Summary of Contents for Education Software Installer 2011

Page 1: ...Education Software Installer 2011 Activation Frequently asked questions...

Page 2: ...U S and other countries All third party product and company names may be trademarks of their respective owners Copyright notice 2011 SMART Technologies ULC All rights reserved No part of this publica...

Page 3: ...puter 9 How do I deploy specific product keys to specific computers 9 How do I push multiple product keys during installation 9 Should I activate my software before or after imaging 10 How do I deploy...

Page 4: ...y SMART software using the Activation Wizard 23 Why isn t my software activating 24 Why is my product key invalid 24 What happens if I expand my purchase from SMART Notebook software to SMART Classroo...

Page 5: ...s intended for IT administrators and others experienced with deploying software in a networked environment For more information on the Education Software Installer see the Education Software Installer...

Page 6: ......

Page 7: ...n Evaluation mode consume a license 8 How do I use the different components of SMART Classroom Suite interactive learning software 8 Where do I get a product key for my software If you purchase and re...

Page 8: ...ivation Click Tools and then View Product Keys in SPU g To start SPU on a Windows computer Start All Programs SMART Technologies SMART Tools SMART Product Update g To open SPU on a Mac computer Applic...

Page 9: ...Support SMART Technologies activationwizard app Contents MacOS activationwizard m 10 v 1 puid notebook_10a uipack notebook_10 3 Press Enter The activation status appears 4 Press Enter License The acti...

Page 10: ...adding the product key to the Activation dialog box N N OTE You can open SPU from your Start menu Windows computers or Application menu Mac computers or from your application s Help menu For more inf...

Page 11: ...ART then gives you an activation key for each product key Each activation key is associated with a product key and installation ID You can use the activation key only on the computer that generates th...

Page 12: ...ctivate it When you activate the software you consume a license If you need to try the software for more than 30 days you can request an extended trial license through your authorized SMART reseller s...

Page 13: ...uters 12 Can I check the activation status of my SMART products across my network 13 How do I deploy specific product keys to specific computers Organize each type of computer in groups and then manag...

Page 14: ...ining the product key to activate a SMART Sync Teacher software product key Should I activate my software before or after imaging If you use the image for backup you need to activate your software bef...

Page 15: ...l software on multiple network computers To deploy a product key to network computers after you install the software create and push a script or batch file that triggers the following command line c P...

Page 16: ...ses through your authorized SMART reseller smarttech com where If you think you received this message in error contact SMART support and have your product key ready How do I push out a hardware activa...

Page 17: ...lation ID Can I check the activation status of my SMART products across my network You re currently unable to track the activation status of your SMART products installed across a network SMART is dev...

Page 18: ......

Page 19: ...ate my SMART software 19 Why doesn t SMART Notebook Math Tools software work when I enter my SMART Notebook Math Tools software product key 19 Why doesn t Mixed Reality Tools work when I enter my Mixe...

Page 20: ...a take home product key and an associated SMART Notebook software product key To learn how to find your take home product key see How do I find my take home product key for SMART Response software on...

Page 21: ...tall the software on your home computer and activate it with the take home product key you received when you purchased your SMART Classroom Suite software The take home product key is different than t...

Page 22: ...ceiver Once you connect your receiver you can obtain a product key and use it to activate your software on multiple computers For more information see Activating SMART Response software in the SMART R...

Page 23: ...e a message saying that you ve exceeded the maximum activation limit for your product key There isn t a way to determine how many unconsumed licenses remain SMART encourages system administrators to t...

Page 24: ...ng a Mixed Reality Tools product key prefix MR Neither the SMART Document Camera product key nor the Mixed Reality Tools product key activates SMART Notebook software You need to activate SMART Notebo...

Page 25: ...oftware SMART Sync software and SMART Notebook SE software SR SMART Response software activates SMART Notebook software and SMART Notebook SE software SS SMART Sync software TH SMART Notebook Math Too...

Page 26: ......

Page 27: ...ndow appear after I enter my SMART Notebook software product key 26 How do I activate my SMART software using the Activation Wizard You have the option of using the Activation Wizard for either automa...

Page 28: ...uire an Internet connection to automatically activate your software and access the SMART server https webservices smarttech com Ensure that you re connected to the Internet and that your firewall and...

Page 29: ...he software The bubble stops appearing once the activation succeeds To check the activation status of your SMART software start SPU Contact SMART Support smarttech com contactsupport if the bubble app...

Page 30: ...installed you re unable to automatically activate SMART Response software Why does a trial window appear after I enter my SMART Notebook software product key The trial window displays trial informatio...

Page 31: ......

Page 32: ...SMART Technologies smarttech com support smarttech com contactsupport...

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