SMART Education Software Installer 2011, Frequently Asked Questions Manual

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How can I find my product key if I lose it?
There are several places to find your product key:
l
In SPU (if you activate your product key on your computer). For more information, see Product
keys on page 3.
l
At smarttech.com/findproductkey .
l
In the e-mail you received from either your authorized SMART reseller or SMART
Technologies.
Can I recover my product key if I delete it?
You’re unable to recover a product key once you delete it from your system. You need to activate the
software again in SPU by pressing the Activate button beside the product name and then adding the
product key to the Activation dialog box.
N
N O T E
You can open SPU from your Start menu (Windows computers) or Application menu (Mac
computers), or from your application’s Help menu.
For more information, see Product keys on page 3.
When do I reach my activation limit?
You reach your activation limit when you receive a message saying that you’ve exceeded the
activation limit for your product key. You can purchase additional licenses through your authorized
SMART reseller ( smarttech.com/where ).
If I remove and then install my software, do I lose
my activation? Does installing the software again
count as another activation?
No. You can activate your software as many times as you need, as long as you do so on the same
computer.
C H A P T E R 2
Product keys
6