CHAPTER 6
TROUBLESHOOTING
53
Symptom
Cause
Solution
You’re using Miracast or an
unsupported wireless
screen casting method.
See Using Screen Sharing in the
SMART kapp iQ Pro board
user’s guide
(
).
Screen Share is not working for
Windows computers.
The firewall might be
blocking access
There might be an issue with your Windows firewall.
l
Windows 7 operating system: See Allow a program
to communicate through Windows Firewall
(
us/windows/communicate-through-windows-
firewall
) for more information.
l
Windows 8 operating system: See Windows Firewall
from start to finish (
us/windows-8/windows-firewall-from-start-to-finish
).
Your anti-virus product might be blocking access. See the
anti-virus product’s help for more information.
Screen Share is not working for
Mac computers.
The firewall might be
blocking access
There might be an issue with your Mac firewall. See OS X:
About the application firewall (
) for more information.
Your anti-virus product might be blocking access. See the
anti-virus product’s help for more information.
AirPlay and GoogleCast
discovery aren’t working
The network must be allowed to run Bonjour and mDNS,
and Multicast must be enabled.
AirPlay cannot cross
subnets or VLANs
Ensure your device and interactive flat panel are on the
same VLAN or subnet
AirPlay is not displaying on my
iOS mobile device.
[N/A]
Ensure your iOS device is on the same network as the
interactive flat panel.
Try connecting your interactive flat panel with a wired
network connection.
See Get help with AirPlay and AirPlay Mirroring on your
iPhone, iPad, or iPod touch (
) for more information.
Android devices are unable to
Screen Share.
[N/A]
Ensure your Android mobile device is on the same
network as the interactive flat panel.
Casting the screen of your Android mobile device is
available on mobile devices running Android 4.4.2 or later.
Turn off Power Saving mode on your Android device.
If you’ve downloaded the Google Cast app, see Cast your
Android screen from the Chromecast app
(
support.google.com/chromecast/answer/6059461
)
Your anti-virus product might be blocking access. See the
anti-virus product’s help for more information.
Your network consists of
multiple access points
connected to a single
wireless LAN controller
(WLC).
See Chromecast Deployment Guide, Release 7.6 (
cisco.com/c/en/us/td/docs/wireless/controller/technotes/7-
6/chromecastDG76/ChromecastDG76.html
).
See Chromecast mDNS Service in order to Cast Screen
Configuration on WLC
(
cisco.com/c/en/us/support/docs/wireless-
mobility/wireless-mobility/119017-config-chromecast-
mdns-wlc-00.html
).
