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36

Troubleshooting Your SMART Board 600i3 Interactive Whiteboard System

99-00915-20 B0

Ready Light Isn’t Lit

If your Ready light isn’t lit, one of the following issues is occurring:

There is a power outage or a power surge.

A circuit breaker or a safety switch was tripped.

Your projector isn’t connected to the power source.

Your projector has an internal problem. 

1.

Check the power source, and then make sure that all cables are connected.

2.

Confirm that your projector is connected to an active power outlet.

3.

Check that the pins on the connectors aren’t broken or bent.

4.

Make sure that the 

Hide Display

 feature on the remote is disabled.

5.

If the previous steps don’t resolve the issue, unplug the power cord and then contact your

 

 

authorized SMART reseller

.

Interactive Whiteboard Indicators and Controls

The SMART Board 600 series interactive whiteboard includes the following indicators and controls:

The ready light LED

The pen tray LEDs and buttons

The controller module’s reset button

The ready light LED is in the lower-right part of the interactive whiteboard’s frame. The ready light indicates the 
operational state of the controller module. If the interactive whiteboard starts responding unusually or if the LED 
displays colors other than green when it is on, try resetting the power and unplugging the USB connection to your 
computer. See the 

SMART Board 600 Series Interactive Whiteboard Configuration and User’s Guide

 (

document 

1414

) to solve common issues. If the issues persist, see the 

Fast Track Troubleshooting

 Flowchart (

document 

117615

) on the SMART Technical Support website.

To resolve your unlit ready light issue

Summary of Contents for 600i3

Page 1: ...Configuration and User s Guide SMART Board 600i3 Interactive Whiteboard System...

Page 2: ...Bluetooth is a trademark owned by Bluetooth SIG Inc and is used by SMART Technologies ULC under license All other third party product and company names may be the trademarks of their respective owners...

Page 3: ...ent Before you install and use the SMART Board 600i3 interactive whiteboard system read and understand the safety warnings and precautions in this user s guide the projector user s guide and the warni...

Page 4: ...ilure or exposure to mercury always handle the fragile lamp assembly with care Use gloves when touching the lamp Do not touch the lamp with your fingers Do not attempt to service the projector other t...

Page 5: ...electric shock do not expose any component of your SMART Board interactive whiteboard system to rain or moisture When mounting the projector on a framed wall you must attach both the mounting bracket...

Page 6: ...r serial cable directly to the projector s RS 232 serial interface The extended control panel s ECP s RS 232 serial interface is the only recommended connection point You must connect the USB cable th...

Page 7: ...ciated with a leaking battery in your projector s remote control use only a coin cell type battery orient the battery s plus and minus terminal according to the markings on the remote control do not l...

Page 8: ...vi Important Information 99 00915 20 B0...

Page 9: ...the Pen Tray and the Interactive Whiteboard 16 Connecting Your SMART Board 600i3 Interactive Whiteboard System 19 Installing SMART Notebook Software 19 Connecting the Cables to the UF55 UF55w Project...

Page 10: ...ctrical and Electronic Equipment Regulations WEEE Directive 63 Restriction of Certain Chemicals REACH Directive 63 Restriction of Certain Hazardous Substances RoHS Directives 63 Batteries 63 Packaging...

Page 11: ...RT Board 600i3 interactive whiteboard system SMART Board 600i3 Interactive Whiteboard System Features page 2 Interactive Whiteboard Features page 2 UF55 UF55w Projector System Features page 3 ECP and...

Page 12: ...hing the screen When you use SMART Notebook software with your 600i3 interactive whiteboard system you can write over any Ink Aware applications in digital ink using a pen tray pen or your finger and...

Page 13: ...GA SVGA XGA SXGA SXGA UXGA video format compatibility UF55 has 1024 768 resolution UF55w has 1280 800 resolution Serial RS 232 interface on the ECP for connecting a room control system Self protection...

Page 14: ...n t designed to reflect infrared light so the pen tray may not detect them reliably You can wrap light colored tape around the pen to improve the reflection of infrared light and to help with tool det...

Page 15: ...teractive whiteboard The included 7V DC switching power supply provides power to the module and to your interactive whiteboard Cat 5 to USB Cable Extender CAT5 XT Use the SMART Cat 5 to USB cable exte...

Page 16: ...6 About Your SMART Board 600i3 Interactive Whiteboard System 99 00915 20 B0...

Page 17: ...red include Environmental Requirements page 8 Humidity page 8 Water and Fluid Resistance page 8 Dust and Scratching page 8 Electrostatic Discharge ESD page 8 Cables page 8 Conducted and Radiated Emiss...

Page 18: ...ructions on cleaning your system s components Dust and Scratching SMART Board 600i3 interactive whiteboard systems are for use in office and classroom environments and are not for industrial use where...

Page 19: ...nical Support website Recommended Mounting Heights SMART includes a mounting template with each of its SMART Board 600i3 interactive whiteboard systems If you lose this template contact your authorize...

Page 20: ...can occur when you mount the UF55 UF55w projector and the SMART Board 600 series interactive whiteboard on an uneven surface or a wall that has obstructions Horizontal keystone errors can occur when...

Page 21: ...em to a new location you must re adjust it If your projector requires service you must adjust the replacement projector Focusing the Image NOTE Ensure that you remove the plastic lens cover from the p...

Page 22: ...early SMART doesn t recommend adjusting the digital keystoning within the projector Instead use the mechanical adjustment described below 1 Align the top of the projected image so that it s parallel w...

Page 23: ...counter clockwise using a 6 mm hex key not supplied to raise the boom Center Hex Screw b If the bottom edge of the projected image is larger than the top edge of the projected image and the sides of...

Page 24: ...d bottom edges of the projected image are horizonally parallel NOTE Do not pay attention to the position of the left and right edges in relation to the interactive whiteboard during this step 4 Align...

Page 25: ...rojector to move backward and forward in the slot b Move the projector forward or backward on the boom to make the image larger or smaller NOTE During this step you may need to tilt or turn the projec...

Page 26: ...oop the security cable behind the pen tray brackets before you screw them to the wall and then thread the lock end of the cable through the loop end of the cable 2 Verify that the cable is tight enoug...

Page 27: ...move the pen tray without tools you may want to securely attach it to its brackets To do this you can insert two No 8 M4 screws not included into the holes shown in the illustration below Note that ol...

Page 28: ...18 Installing Your SMART Board 600i3 Interactive Whiteboard System 99 00915 20 B0...

Page 29: ...teboard s USB cable connector Installing SMART Notebook Software When you connect a computer with SMART Notebook software to your system you can display and interact with Ink Aware programs on your SM...

Page 30: ...les pass along the top of the SMART Board mounting bracket and down the left or right side of the interactive whiteboard When connecting cables from the UF55w projector to the 685 interactive whiteboa...

Page 31: ...s cable cover 2 Make sure your projector is turned off 3 Pass the cable through the boom and then connect it to the power supply receptacle Make sure that the power cable is in the farthest position t...

Page 32: ...slot Make sure to put all the cables on the thinner portion of the ECP in the cable slot instead 5 Set up the ECP cabling by connecting each section separately a Connect the S Video and two Audio cab...

Page 33: ...DB 9 Control cable from the ECP in section D Video S video Audio In Audio In VGA Out Audio 1 Audio Out Service Control Computer VGA 2 Audio 2 Computer VGA 1 B A C D B A C D 6 Connect the VESA RGB VGA...

Page 34: ...1 and Computer 1 VGA from your external computer section E b Connect the RJ 45 network cable from your external LAN receptacle section F NOTE These cables are for optional equipment 8 Replace the proj...

Page 35: ...computer s video output 5 If you re connecting audio connect your audio cable to the audio input 6 Connect the other end of the audio cable to your computer s audio output IMPORTANT Use the VGA connec...

Page 36: ...d other audio visual inputs for peripheral devices IMPORTANT If you have peripheral devices that do not use a 4 pin mini DIN connector or an RCA composite video jack or if your device has an audio con...

Page 37: ...cting an Input Your ECP has a Power button and four Input Selection buttons You can connect up to three peripheral devices and one host computer at the same time You can add your own labels to the ECP...

Page 38: ...ctor includes two LED indicators You can view the Power and Temperature status indicators on the projector s underside to determine the projector status and to troubleshoot unexpected behavior Using Y...

Page 39: ...can be applied only after all other changes to the boom are made This setting applies to the VGA inputs only V position This option adjusts the vertical position of the projected image from 5 to 5 NO...

Page 40: ...e image settings when they re done mechanically with the boom Projector ID Use this option to set the projector ID number from 0 to 99 Keystone This option adjusts the vertical keystone on the project...

Page 41: ...tor name Location This option displays your location Contact This option displays your contact information Multiple Languages Language Projector menu support is available in English default French Ger...

Page 42: ...32 Using Your SMART Board 600i3 Interactive Whiteboard System 99 00915 20 B0...

Page 43: ...Failure page 35 Ready Light Isn t Lit page 36 Interactive Whiteboard Indicators and Controls page 36 System Warning Lights ECP Ready Light and System Status The ECP ready light is located on the ECP...

Page 44: ...hing Red Errors Temperature Exceeded If the Temperature Exceeded indicator message appears and your projector turns off during use one of the following issues is occurring Your projector has overheate...

Page 45: ...e power cord and then contact your authorized SMART reseller Lamp Failure If the Lamp Failure indicator message appears and the lamp turns off during use or won t turn on one of the following issues i...

Page 46: ...en contact your authorized SMART reseller Interactive Whiteboard Indicators and Controls The SMART Board 600 series interactive whiteboard includes the following indicators and controls The ready ligh...

Page 47: ...coating that provides the interactive whiteboard s dry erase capability Avoid setting up and using your interactive whiteboard in an area with excessive levels of dust humidity or smoke Cleaning Your...

Page 48: ...nk is still wet If any trace of the ink remains spray a lint free cloth with a glass or whiteboard cleaner and wipe the area clean TIP Cleaning the Pen Tray If the infrared sensors in the bottom of th...

Page 49: ...PORTANT Follow these guidelines to clean the projector Avoid touching the lens If necessary use liquids or commercial solvents such as glass cleaners to clean the lens but do not spray them directly o...

Page 50: ...ur Projector Serial Number The serial number on the UF55 UF55w projector is located on the top mounting plate the side away from the projector s lens To access the serial number through your projector...

Page 51: ...ting the Lamp Timer page 50 Replacing the Projector Lamp If a lamp fails or if a replacement message appears on the screen of the UF55 UF55w projector a qualified person can replace the projector lamp...

Page 52: ...t shatter or burst scattering glass throughout the projector head If the lamp has shattered or burst do not touch the glass fragments because they might cause injury Leave and then ventilate the area...

Page 53: ...etely shut down Unplug the power cable at the projector to shut down the lamp Disconnect the power cord from the power outlet 2 Disconnect all remaining connected cables To see steps on removing the c...

Page 54: ...eboard s screen Re tighten the wingnut 5 Remove the one screw on the bracket with a Phillips No 2 screwdriver The projector may drop freely if it is moved around with the screw not in place Use two ha...

Page 55: ...completely off and then unplug the power cable 2 Wait at least 30 minutes for the projector to completely cool down 3 Pull up the outer lamp cover using your finger 4 Remove the outer lamp cover and...

Page 56: ...ouch any part of the lamp except the housing 4 Remove the old lamp Recycle or dispose of the old lamp according to your local waste authority 5 Remove the new lamp from all of its packaging 6 Put the...

Page 57: ...e attaching the Projector 1 Put the projector back on the boom by aligning the hooks with the slots on the projector NOTE Hold the projector firmly when re attaching it The projector is the only part...

Page 58: ...e projector off the boom Secure the projector to the plate with the screw 3 Re attach your projector padlock optional 4 Connect all cables to the projector and then attach the cable cover 5 Connect th...

Page 59: ...A Replacing Your UF55 UF55w Projector Lamp 49 6 To re adjust your image see pages 11 to 15 Attach the cover on the top of the boom Tighten the screw until it is secure without putting pressure or weig...

Page 60: ...access the service menu by pressing DOWN UP UP LEFT UP DUULU on the remote control Select on the lamp Select the Lamp Hour Reset Yes Your lamp reset count increases by one 3 Wait five minutes for the...

Page 61: ...age 52 Serial Interface Settings page 52 Powerstate Controls page 53 Command Inventory page 54 Powerstate Control page 56 Source Selection page 57 Video Control page 58 Audio Control page 59 Network I...

Page 62: ...5w projector s serial interface settings are not configurable You must configure your computer s serial communication program such as Microsoft HyperTerminal or your room control system s serial commu...

Page 63: ...NOTES To see a list of available commands type and then press ENTER When you re using a terminal emulation program turn on your program s local echo setting if you want to see characters as you type...

Page 64: ...es a response There are two ways to program the command sequence to turn on the system wait for the powering cycle to finish and select an input source Allow the ECP to sequence the commands Control t...

Page 65: ...ppendix B Remotely Managing Your SMART Board 600i3 Interactive Whiteboard System 55 Send Command on Send Command get powerstate Response powerstate on Wait for Command Prompt Send Command set input vg...

Page 66: ...command within 10 seconds of the first or the first command times out Field Possible Values Description off option now This is an optional field which when specified shuts down the projector immediat...

Page 67: ...nput current no get input current input current yes Field Possible Values Description target input VGA1 VGA2 Composite S Video Allows you to select which application you would like to switch to curren...

Page 68: ...d Possible Values Description target brightness val val 0 to 100 If you specify a or before the value it adds or subtracts it from the current value If you indicate a specific numerical value it sets...

Page 69: ...ue If you indicate a specific numerical value it sets the volume directly to the number current volume 20 to 20 Indicates the current volume selected Network Information Allows you to switch between v...

Page 70: ...x x x x Displays the target IP address only if dhcp off current subnetmask x x x x Displays the current subnet mask target subnetmask x x x x Displays the target subnet mask current gateway x x x x D...

Page 71: ...wver current yes get bootver bootver current yes Field Possible Values Description current projectorid 0 to 99 Displays the projector s assigned ID number current serialnum xxxxxxxxxxxxx Displays the...

Page 72: ...62 Appendix B Remotely Managing Your SMART Board 600i3 Interactive Whiteboard System 99 00915 20 B0...

Page 73: ...mation on which recycling agency to contact Restriction of Certain Chemicals REACH Directive The European Union has enacted the EU REACH Directive which restricts the use of certain chemicals in produ...

Page 74: ...c Information Products SMART Technologies products fall under this classification and meet the requirements for China s EIP regulations U S Consumer Product Safety Improvement Act The United States ha...

Page 75: ...t www2 smarttech com st en US Where to Buy All SMART products include online telephone fax and e mail support Online www smarttech com contactsupport Telephone 1 403 228 5940 or Toll Free 1 866 518 67...

Page 76: ...66 Customer Support 99 00915 20 B0 Warranty Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with the SMART product at the time of purchase...

Page 77: ...nic Information 64 Cleaning 37 Mirror 39 Pen tray 38 Removing permanent marker stains 38 Your Unifi 55 projector 39 Connecting Connecting a host computer to the ECP 19 25 Digital and document cameras...

Page 78: ...ures 2 Optional accessories 4 Recommended mounting height 9 Standard accessories 4 Transporting v SMART Notebook Software 19 Starting up your system 27 System warning lights 33 T Troubleshooting Warni...

Page 79: ......

Page 80: ...hnologies 3636 Research Road NW Calgary AB T2L 1Y1 CANADA www smarttech com support www smarttech com contactsupport Support 1 403 228 5940 Toll Free 1 866 518 6791 U S Canada 99 00915 20 REV B0 99 00...

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