Troubleshooting Guide
7
Solenoid Screen Filter Cleaning Procedure
A
Turn off water supply at supply stop(s). Activate Faucet to relieve
system pressure.
B
Remove Water Supply Line from Inlet Side of Solenoid Valve. Remove
Cap, Water Line Fitting, Gasket, Filter Housing and Filter from Solenoid
Valve Housing.
C
Slide Filter off Filter Housing. Clean Filter using fresh tap water only. If
necessary, use a small brush to clean. Use caution while cleaning to
prevent damage to Filter.
If any Filter components are damaged, replace as necessary. Examine
the Gasket for wear or damage; replace if necessary.
D
Reinstall Filter on Filter Housing.
Install Filter Housing, Gasket, Water Line Fitting and Cap onto Solenoid
Valve Housing.
Tighten Cap securely.
FILTER
E
Reinstall Water supply Line to Inlet Side of Solenoid Valve.
INLET SIDE OF SOLENOID VALVE HOUSING
FILTER HOUSING
WATER LINE FITTING
GASKET
CAP
When assistance is required, please contact your local Sloan
Representative or Sloan Valve Company Installation Engineering
Department at:
1-888-SLOAN-14 (1-888-756-2614)
1. PROBLEM: Sensor LED does not function (indicator light on sensor window
in faucet spout does not flash during initial 10 minute set-up
mode).
CAUSE: There is no visible indicator light. Normal operation.
SOLUTION: This is a normal operating feature of the faucet.
2. PROBLEM: Faucet does not deliver any water when Sensor is activated.
INDICATOR: Solenoid valve produces audible “CLICK.”
CAUSE: Water supply stop(s) closed.
SOLUTION: Open supply stop(s) completely.
INDICATOR: Solenoid valve DOES NOT produce an audible “CLICK.”
CAUSE: Solenoid Lead is not properly connected to the Control Module.
SOLUTION: Disconnect and reconnect Solenoid Lead to the Control Module.
CAUSE: No battery or Transformer (optional) power is being supplied to
Sensor.
SOLUTION: Ensure that the batteries are installed properly. Check that the
orientation of each battery matches the positive (+) and negative
(—) symbols shown on the bottom of the battery compartment.
Reinsert the Batteries into the Control Module. Transformer
(optional) is unplugged or wall receptacle has no power.
CAUSE: Sensor Cable is not properly connected to the Control Module.
SOLUTION: Disconnect and reconnect Sensor Cable to the Control Module.
CAUSE: Sensor range is set at minimum distance.
SOLUTION: Increase Sensor range. Refer to Step 9, Range Adjustment.
CAUSE: Control Module assembly is defective.
SOLUTION: Replace Control Module assembly.
3. PROBLEM: Faucet delivers only a slow flow or dribble when Sensor is
activated.
CAUSE: Water supply stop(s) partially closed.
SOLUTION: Open supply stop(s) completely.
CAUSE: Solenoid Filter is clogged.
SOLUTION: Remove, clean and reinstall Filter. Refer to Solenoid Screen Filter
Cleaning Procedure on Page 6. Replace with new Solenoid Filter
Kit if necessary.
CAUSE: Aerator is clogged.
SOLUTION: Remove, clean and reinstall Aerator.
4. PROBLEM: Faucet does not stop delivering water or continues to drip after
user is no longer detected (automatic shut-off fails even when
batteries are removed).
CAUSE: Solenoid Valve has been connected backwards.
SOLUTION: Disconnect Solenoid Valve compression fittings at both the inlet
and outlet positions. The water should flow from inlet through the
Solenoid Valve to the outlet according to the direction of the
arrow shown on the side of the Solenoid Valve. Reconnect the
compression fittings in the correct orientation.
CAUSE: Solenoid Valve is dirty.
SOLUTION: Backflush by reversing water flow (opposite to the direction
shown by the arrow on the side of the Solenoid Valve) through
the Solenoid Valve. Reconnect the compression fittings in the
correct orientation. Activate faucet.
CAUSE: Solenoid Valve Module is defective.
SOLUTION: Replace Solenoid Valve Module.
5. PROBLEM: The water temperature is too hot or too cold on a faucet
connected to hot and cold supply lines with Bak-Chek Tee.
CAUSE: Supply stops are not adjusted properly.
SOLUTION: Adjust supply stops.
NOTE:
For some systems, a Thermostatic Mixing Valve may be required.
6. PROBLEM: The Red LED turns on in the control module (below deck).
CAUSE: One (or more) of the batteries is “dead.”
SOLUTION: To ensure proper operation, insert four (4) new AA-size Alkaline
batteries. Check that the orientation of each battery matches the
positive (+) and negative (—) symbols shown on the bottom of
the battery compartment. Reinsert Batteries into the Control
Module.
CONTROL
MODULE
ENCLOSURE
FROM SOLENOID VALVE
FROM OPTIONAL
ADAPTER
STRAIN
RELIEF
SLOTS
FROM FAUCET SPOUT
POWER CABLE
JACK
MODULAR
RECEPTACLE
LOCKING
CONNECTOR
